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Granite State Business Machines Inc.

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On April 6, 2017 I received an email from this customer in regards to this service he received. Iwas out of town at the time but responded that same evening stating that I would look at theservice orders and get back to him on Monday April 16, 2017 when I returned to my office.I did email him on...

that date as well as call him asking him to contact me. My technician uponarrival of the service call found the furnace not operating. At that point the technician did testthe pressure switch and determined it would not close. He did see the fresh air intake hosewas off allowing fresh air into burner box enough to keep pressure switch closed. He alsochecked condensate trap and hose. Noticed hose nipple was rotted off in burner enclosureallowing tubing just to lay in burner enclosure. We did tell him that this furnace was obsoleteand not sure if we could get parts. However we ordered pressure switch.Returned on 3/24/17 to install pressure switch, It was having the same problem. Would notfire unless burner door was off. Due to safety reasons we do not leave the burner door off.The customer emailed me to say someone else repaired it. Upon talking to him on April 11,2017, I immediately told him we would refund his money. A check was mailed to him in theamount of $285.Our company would never condone fraud or encourage any actions of dishonesty.Economy Furnace Company Inc.Margi S[redacted], President

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Address: 37 Plaistow Road Unit 7-191, Plaistow, New Hampshire, United States, 03865

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