TWICE! this company has failed to deliver when they said they wouldExtremely in reliable and unpleasant to deal withVery negative experienceDidn't want the business either
We were quite surprised when we found out that Granite State would charge extra for use of a credit card when most other fuel providers were actually giving discounts for prompt payment by card, but went with them anyway. They made us leave them a check outside on the fill pipe, instead of billing us. Not knowing exactly how much it would cost, we wrote a large check, they came and filled our tank and left a receipt saying we had a credit of $150. The next time we needed oil, I called and they gave me a delivery date of Tuesday. On Thursday I called because they had not yet shown up, and left a message with the night crew. About a week later, still with no oil, or returned call, I called again and was told the reason we had no oil was because the owner decided my town (which they had delivered to only a few months before) was too far away. Instead of calling to tell me this, they just never showed up. So I asked for my money back, and was told they would mail me a check. I waited two weeks, and still had not received a check. I called again, and they asked the same identifying information they had asked me each time, including my phone number, and the amount of my credit. The woman on the phone said someone would call me back. Doubtful, as it hasn't happened yet, in over a month of hassle. I have threatened to report them, so many that will work.
I contacted Granite State oil to request a fill up of my oil tank. I confirmed that the rate I would be charged was $1.899, as was published on [redacted]. I then taped a blank check to my back door for the delivery man to pick up the next day.
The day the oil was scheduled for delivery, I got a call from the delivery man, who I think was also the owner. He said he would not be able to deliver that day but would drop the fuel oil by the end of the week. I said that I was not in a rush and that he could deliver when it was convenient.
Again, the next day I got another call from the delivery man/owner. He said he would be out to deliver that day, and asked if he had ever been to my house before. I explained that he had been there last year, and that the oil spigot was in the center of the back of the house, just beyond the hot tub. Mention of the hottub made him remember my home. He told me that my hottub looked so inviting, that if he had an extra pair of shorts he would've jumped in! I nervously laughed his comments off, praying that he was only kidding.
When I got home that day, he had delivered the oil and left a copy of the slip in the back door. The rate I was charged was $1.999 per gallon - a full 0.10 per gallon more than the price I had confirmed upon ordering. I figured it was a mistake, so I called to have the error corrected. The secretary told me that they charge whatever the price is on the day of delivery. I told her that I had called to confirm the price so that this would not happen. She remembered confirming the price with me but said there was nothing she could do. She promised to have the owner call me to rectify the situation.
I thought I was being nice by being flexible about my delivery date. I did not realize that it would result in a price increase. At this point I still have not been contacted by the owner at all. He has cashed my check which he wrote for the inflated price. Had I known this would happen I would've ordered from another company, as there were several who still had the rate of $1.899 posted.
This company uses dishonest business practices. I will NEVER use them again and I would advise everyone to do the same.
TWICE! this company has failed to deliver when they said they wouldExtremely in reliable and unpleasant to deal withVery negative experienceDidn't want the business either
We were quite surprised when we found out that Granite State would charge extra for use of a credit card when most other fuel providers were actually giving discounts for prompt payment by card, but went with them anyway. They made us leave them a check outside on the fill pipe, instead of billing us. Not knowing exactly how much it would cost, we wrote a large check, they came and filled our tank and left a receipt saying we had a credit of $150. The next time we needed oil, I called and they gave me a delivery date of Tuesday. On Thursday I called because they had not yet shown up, and left a message with the night crew. About a week later, still with no oil, or returned call, I called again and was told the reason we had no oil was because the owner decided my town (which they had delivered to only a few months before) was too far away. Instead of calling to tell me this, they just never showed up. So I asked for my money back, and was told they would mail me a check. I waited two weeks, and still had not received a check. I called again, and they asked the same identifying information they had asked me each time, including my phone number, and the amount of my credit. The woman on the phone said someone would call me back. Doubtful, as it hasn't happened yet, in over a month of hassle. I have threatened to report them, so many that will work.
I contacted Granite State oil to request a fill up of my oil tank. I confirmed that the rate I would be charged was $1.899, as was published on [redacted]. I then taped a blank check to my back door for the delivery man to pick up the next day.
The day the oil was scheduled for delivery, I got a call from the delivery man, who I think was also the owner. He said he would not be able to deliver that day but would drop the fuel oil by the end of the week. I said that I was not in a rush and that he could deliver when it was convenient.
Again, the next day I got another call from the delivery man/owner. He said he would be out to deliver that day, and asked if he had ever been to my house before. I explained that he had been there last year, and that the oil spigot was in the center of the back of the house, just beyond the hot tub. Mention of the hottub made him remember my home. He told me that my hottub looked so inviting, that if he had an extra pair of shorts he would've jumped in! I nervously laughed his comments off, praying that he was only kidding.
When I got home that day, he had delivered the oil and left a copy of the slip in the back door. The rate I was charged was $1.999 per gallon - a full 0.10 per gallon more than the price I had confirmed upon ordering. I figured it was a mistake, so I called to have the error corrected. The secretary told me that they charge whatever the price is on the day of delivery. I told her that I had called to confirm the price so that this would not happen. She remembered confirming the price with me but said there was nothing she could do. She promised to have the owner call me to rectify the situation.
I thought I was being nice by being flexible about my delivery date. I did not realize that it would result in a price increase. At this point I still have not been contacted by the owner at all. He has cashed my check which he wrote for the inflated price. Had I known this would happen I would've ordered from another company, as there were several who still had the rate of $1.899 posted.
This company uses dishonest business practices. I will NEVER use them again and I would advise everyone to do the same.