Granite Transformations Franchise- Out of Business

The sentiment of product is nice but quality and price do not matchedI spent over $of items and was very disappointed when I received themThese were Christmas presents for my mom and brother with my late father's handwriting on the necklaces and tie clipNecklaces cost $each not including shipping costs and the product looks more like a $or less itemI have purchased many costume jewelry pieces in the past and did expect real gold or silver but the chain on the necklaces are $store qualityThe tie clip is the worst of them allTie clip cannot hold a man's tieThe clip looks like it will break if you attempt to clip anythingThe metal was received tarnishFor $this product is a jokeShould cost $or lessAgain my complaint with this company is their price and quality do not matchThey also do not approve negative reviews on their website so no way to see this from other customers

Ms*** ordered a set of rings from us for Mother’s DayWe do have a long lead time on all of our orders, as we create custom, handmade pieces with local artists and do not mass produce or export any part of our designsWe
disclose this to our customers on our website, even before purchaseWe received both an email and a Facebook message from Ms*** in May stating that she had not yet received her packageOur tracking with USPS shows this was delivered on April 24th (please see attachment)When asked for clarification on what the issue was with not receiving her package when the USPS clearly marked this was delivered, she demanded a full refundOur company policy is such that we do not refund purchases on any item marked delivered for our own protection, for obvious reasonsWe do however, always make a replacement set at our own cost to expedite to the customer (also stated in attachment) and we DO accept any cancelations and issue full refunds at any point if a customer requests, providing they do not have a package marked deliveredWe have had issues with USPS losing items mid-transit (but not losing items marked as delivered) and we make all efforts to keep our customers whole and take the loss ourselves and send a replacement set expedited to the customerShe provided her phone number and Heidi personally called to discuss and further explain our policy to herAfter many, many rounds with this customer and nothing seeming to appease her, we needed to move on as a company and not continue this transactionWe made an exception to our policy and refunded Ms***’s order rather than sending the replacement that was seemingly insufficientNow, even after continuous communication from myself, our customer service rep, Heidi herself, potentially already having received the product AND being given the exception of a refund when we have documentation stating she received her product, she has still filed a complaintI would be more than happy to provide any other evidence necessary to see this complaint overturned, and would be more than happy to speak with someone personally to help provide any further clarificationWe have taken absolutely every avenue at our disposal to provide Ms*** with clear communication and providing our product as ordered and achieve a positive resolution for both parties
Again, if you would like to call me to discuss this further I would be more than happy toMy number is 727-418-***I would also be more than happy to reply to any emails if you would prefer or need that route.
I hope to hear from you soon.
Thank you for your time,
Chelsea ***
VP of Operations
[email protected]

The sentiment of product is nice but quality and price do not matched. I spent over $300 of items and was very disappointed when I received them. These were Christmas presents for my mom and brother with my late father's handwriting on the 2 necklaces and tie clip. Necklaces cost $108 each not including shipping costs and the product looks more like a $20 or less item. I have purchased many costume jewelry pieces in the past and did expect real gold or silver but the chain on the necklaces are $1 store quality. The tie clip is the worst of them all. Tie clip cannot hold a man's tie. The clip looks like it will break if you attempt to clip anything. The metal was received tarnish. For $84 this product is a joke. Should cost $5 or less. Again my complaint with this company is their price and quality do not match. They also do not approve negative reviews on their website so no way to see this from other customers.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.   I would like it noted, however, that after speaking with Heidi directly and explaining that my item was not received, she assured me that she would personally make my ring and ship it to me in an expedited fashion. Again, I failed to receive this item.  After an email, a voicemail, and a Facebook message in follow-up, Heidi finally called me and admitted that she had gotten busy with personal issues and had forgotten to work on my ring.  At that point, I again asked for a refund as it was early June and I had placed this order on February 23.  The refund was issued at this point and I am ok with dropping this complaint.  I surely do hope, however, that other customers do not suffer the same delays and lack of communication that I did with this vendor. It truly was a huge waste of time and effort and I'm sincerely disappointed in the transaction.
Regards,
[redacted]