Complaint: [redacted] I am rejecting this response because: We were never notified that our granite was damaged while being stored and trying to be sold by Granite Pol We still own a portion of this material as we paid for it There was never anything discussed that after a certain period of time, our granite would no longer belong to us We were never even notified that our granite was re-located from [redacted] Granite Granite Pol did offer us a portion of what we paid for the stone, but we rejected that offer Granite Pol offered us around $1,to settle the dispute, but the remaining balance of the stone is still $2, As a consumer, I will not walk away with half that amount when my product was so severely damaged that I could not use it I do not believe that granite Pol made any effort to sell the stone whatsoever It is not true that they tried to contact us in any way during this time, even after they re-located our granite When I emailed granite Pol advising that I contacted [redacted] and they had no record of the slabs, I never received a response from Granite Pol advising what happened, when our stone was re-located or that it was damaged As I mentioned previously, I tried to call, email and visit Granite Pol numerous times and was not replied to or was told that Siliva was not there when I visited the store We were never provided any updates as to whether our product was trying to be sold Only NOW do I come to find out that the stone I still partially own was FURTHER damaged while in the hands of Granite Pol and this correspondence is the FIRST I am hearing of it! I know for certain that our slabs were not damaged at the place I originally purchased them because I hand picked the slabs and fully examined them upon purchase Sincerely, Dennis [redacted]
Complaint: [redacted] I am rejecting this response because: We were never notified that our granite was damaged while being stored and trying to be sold by Granite Pol We still own a portion of this material as we paid for it There was never anything discussed that after a certain period of time, our granite would no longer belong to us We were never even notified that our granite was re-located from [redacted] Granite Granite Pol did offer us a portion of what we paid for the stone, but we rejected that offer Granite Pol offered us around $1,to settle the dispute, but the remaining balance of the stone is still $2, As a consumer, I will not walk away with half that amount when my product was so severely damaged that I could not use it I do not believe that granite Pol made any effort to sell the stone whatsoever It is not true that they tried to contact us in any way during this time, even after they re-located our granite When I emailed granite Pol advising that I contacted [redacted] and they had no record of the slabs, I never received a response from Granite Pol advising what happened, when our stone was re-located or that it was damaged As I mentioned previously, I tried to call, email and visit Granite Pol numerous times and was not replied to or was told that Siliva was not there when I visited the store We were never provided any updates as to whether our product was trying to be sold Only NOW do I come to find out that the stone I still partially own was FURTHER damaged while in the hands of Granite Pol and this correspondence is the FIRST I am hearing of it! I know for certain that our slabs were not damaged at the place I originally purchased them because I hand picked the slabs and fully examined them upon purchase Sincerely, Dennis [redacted]