Graniterra Stone Gallery & Kitchen & Bath Design

Initial Business Response / [redacted] (1000, 5, 2015/08/08) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: ***@graniterra.com The project was sold on 1-5-and we installed the project on 2-11-Our turn around time is normally 2-weeks on any custom fabrication job, but we also sold the customer a faucet, and a sink as part of the packageThere was a lead time on the faucet, and we could not complete the installation because the faucet is necessary for completionOnce the sink and faucet arrived, we schedule the install, and went back times to the customers' house to address his concernOnce on 2-13-2015,and once on 2-27-The client preferred an unequal size double bow sinkWhat was shipped to us from our supplier was the same brand and color but two equal size bowl modelThe customer was informed of this before installation and was ok with it so we proceeded with the installThe option was on the table to wait for a new sink that is of his choice but the customer was OK with the type that came inAll events are properly documentedIt is surprising to us that we only hear about this months later through the Revdex.comWe would have expected that we are contacted by the customer to hear from customer directly with concerns or complaintsI would be happy to credit $as a good will gesture even though it is our position that there was no wrong doing on our part here, and we fulfilled our contractual obligation, and customer service

Initial Business Response /* (1000, 5, 2015/08/08) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@graniterra.com
The project was sold on 1-5-2015. and we installed the project on 2-11-15. Our turn around time is normally 2-3 weeks on any custom fabrication...

job, but we also sold the customer a faucet, and a sink as part of the package. There was a lead time on the faucet, and we could not complete the installation because the faucet is necessary for completion. Once the sink and faucet arrived, we schedule the install, and went back 2 times to the customers' house to address his concern. Once on 2-13-2015,and once on 2-27-2013. The client preferred an unequal size double bow sink. What was shipped to us from our supplier was the same brand and color but two equal size bowl model. The customer was informed of this before installation and was ok with it so we proceeded with the install. The option was on the table to wait for a new sink that is of his choice but the customer was OK with the type that came in. All events are properly documented. It is surprising to us that we only hear about this 5 months later through the Revdex.com. We would have expected that we are contacted by the customer to hear from customer directly with concerns or complaints. I would be happy to credit $100 as a good will gesture even though it is our position that there was no wrong doing on our part here, and we fulfilled our contractual obligation, and customer service.