CASE # [redacted] To Whom It May Concern, The vehicle was towed to our facility Nov.11, 2014 but we did not receive authorization to fix the vehicle from Mr. [redacted] until December. Mr. [redacted] was advised not to have his vehicle fixed as it was deemed a total loss by...
the insurance company. Mr.[redacted] explained to me that he had already had an engine installed and that he had put in too much money and wanted to have the vehicle fixed. I explained to Mr. [redacted] that I would need a few days to work on a price to fix his vehicle as it was going to take some time to find parts at a cost low enough to fit his budget. Mr. [redacted] agreed to installing used parts on his vehicle. After researching parts I called Mr.[redacted] and advised him how much it would cost to repair his vehicle and make it road-worthy. Mr. [redacted] agreed to the price and to have it repaired. I advised Mr. [redacted] that after the repairs were done he would still have to get a certified GM mechanic to reset his airbags. Mr. [redacted] understood and agreed to have it repaired. Mr. McCullough came by the Center in January. I showed Mr. [redacted] the progress of the vehicle and the work that was done on the vehicle. At that time I advised Mr. [redacted] we were waiting for an OEM (Original Equipment Manufacturer) clock spring part for the airbag as we could not install the air bag without the part. I advised Mr. [redacted] at that time that we could be waiting 10 days or more for the part. Mr. [redacted] understood. I had not heard from Mr. [redacted] again until February, when I received an email from our Corporate office in regards to Mr. [redacted]'s concern that the vehicle was taking too long to get finished. When I spoke with our Corporate Office I was advised that the matter had been forwarded to Mr. [redacted], the president of the company. I attempted to contact Mr. [redacted] in regards to his concerns but he would not respond to my attempts in contacting him. I then spoke with Mr. [redacted] and advised Mr. [redacted] that the part had in fact arrived and the vehicle would be done within the next five (5) days. After five (5) days, I contacted Mr. [redacted] who then advised Mr. [redacted] that he would need an additional thirty (30) days to make payment as he didn't have all the money to pay for the repairs. Mr. [redacted] paid for and picked up his vehicle on April 21,2015. I advised Mr. [redacted] that there were warning lights on in his vehicle, including the airbag light and that they would need to be reset by a certified GM mechanic. Mr. [redacted] understood and advised me he was on the way to the mechanic. I advised Mr. [redacted] when he first dropped the vehicle off that the warning lights would be an issue and have to be reset by the dealership or a certified GM mechanic, as we do not have the equipment to reset or clear out computer error codes. Mr. [redacted] was explained this by Mr. [redacted] as well. This is to insure for all our customers as a safety feature that they have the lights and computers reset by the manufacturer once we install parts.I would like to resolve the issue with Mr. [redacted] by letting him know that when he is ready to paint the vehicle we would offer a discount equal to 200.00 off any regularly priced Urethane paint service (or better) as we appreciate the business he has brought to us in the past. [redacted]Maaco Collision Repair and Auto Painting40 Seyler Dr. Petersburg, VA 23805
I, Micheal J. [redacted], accept this offer with one alteration. The remaining of my car repairs will be finished at the Chester location in Virginia. After speaking with Ms. [redacted] she assured me that this was accepted by the owner [redacted]. Thank you so much Revdex.com of Virginia as well as Ms. [redacted] for your professionalism and the timely matter as to which this issue was resolved. Sincerely,[redacted]------------------------------------------------------------...⇄ default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Called business spoke with Mr. [redacted]. He state that Mr. [redacted] needs to contact him and schedule a date that works with him to bring the vehicle back in for the repairs. The repairs that are going to be made are to get the trash out of the hood, get the over spray off of the mirrors and buff...
a few areas that Mr. [redacted] has an issue with.
CASE # [redacted] To Whom It May Concern, The vehicle was towed to our facility Nov.11, 2014 but we did not receive authorization to fix the vehicle from Mr. [redacted] until December. Mr. [redacted] was advised not to have his vehicle fixed as it was deemed a total loss by...
the insurance company. Mr.[redacted] explained to me that he had already had an engine installed and that he had put in too much money and wanted to have the vehicle fixed. I explained to Mr. [redacted] that I would need a few days to work on a price to fix his vehicle as it was going to take some time to find parts at a cost low enough to fit his budget. Mr. [redacted] agreed to installing used parts on his vehicle. After researching parts I called Mr.[redacted] and advised him how much it would cost to repair his vehicle and make it road-worthy. Mr. [redacted] agreed to the price and to have it repaired. I advised Mr. [redacted] that after the repairs were done he would still have to get a certified GM mechanic to reset his airbags. Mr. [redacted] understood and agreed to have it repaired. Mr. McCullough came by the Center in January. I showed Mr. [redacted] the progress of the vehicle and the work that was done on the vehicle. At that time I advised Mr. [redacted] we were waiting for an OEM (Original Equipment Manufacturer) clock spring part for the airbag as we could not install the air bag without the part. I advised Mr. [redacted] at that time that we could be waiting 10 days or more for the part. Mr. [redacted] understood. I had not heard from Mr. [redacted] again until February, when I received an email from our Corporate office in regards to Mr. [redacted]'s concern that the vehicle was taking too long to get finished. When I spoke with our Corporate Office I was advised that the matter had been forwarded to Mr. [redacted], the president of the company. I attempted to contact Mr. [redacted] in regards to his concerns but he would not respond to my attempts in contacting him. I then spoke with Mr. [redacted] and advised Mr. [redacted] that the part had in fact arrived and the vehicle would be done within the next five (5) days. After five (5) days, I contacted Mr. [redacted] who then advised Mr. [redacted] that he would need an additional thirty (30) days to make payment as he didn't have all the money to pay for the repairs. Mr. [redacted] paid for and picked up his vehicle on April 21,2015. I advised Mr. [redacted] that there were warning lights on in his vehicle, including the airbag light and that they would need to be reset by a certified GM mechanic. Mr. [redacted] understood and advised me he was on the way to the mechanic. I advised Mr. [redacted] when he first dropped the vehicle off that the warning lights would be an issue and have to be reset by the dealership or a certified GM mechanic, as we do not have the equipment to reset or clear out computer error codes. Mr. [redacted] was explained this by Mr. [redacted] as well. This is to insure for all our customers as a safety feature that they have the lights and computers reset by the manufacturer once we install parts.I would like to resolve the issue with Mr. [redacted] by letting him know that when he is ready to paint the vehicle we would offer a discount equal to 200.00 off any regularly priced Urethane paint service (or better) as we appreciate the business he has brought to us in the past. [redacted]Maaco Collision Repair and Auto Painting40 Seyler Dr. Petersburg, VA 23805
I, Micheal J. [redacted], accept this offer with one alteration. The remaining of my car repairs will be finished at the Chester location in Virginia. After speaking with Ms. [redacted] she assured me that this was accepted by the owner [redacted]. Thank you so much Revdex.com of Virginia as well as Ms. [redacted] for your professionalism and the timely matter as to which this issue was resolved. Sincerely,[redacted]------------------------------------------------------------...⇄ default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Called business spoke with Mr. [redacted]. He state that Mr. [redacted] needs to contact him and schedule a date that works with him to bring the vehicle back in for the repairs. The repairs that are going to be made are to get the trash out of the hood, get the over spray off of the mirrors and buff...
a few areas that Mr. [redacted] has an issue with.