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Grant Enterprises

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Grant Enterprises Reviews (11)

The Vehicle was Towed to the Shop for the Vehicle not startingUpon inspection we found that the Timing Belt had failed and Damaged the Crank SensorWe explained to the customer that this was an interference engine, which means that it is possible that he pistons have hit and damaged the valves due to the timing belt failing, but that we would not know until we get a new Timing belt installedAfter the Timing Belt was installed we then found that the valve have indeed been damagedCustomer declined to do any further Repairs.As to the accusation regarding the Radiator, which has ABSOLUTELY nothing to do the the Timing belt or its components, the technician bumped and nicked one of the fins during disassembly and there was a slight leak, so we installed a New radiator at NO CHARGE to the customerThere was absolutely no negligence on the Technicians Part or Southern Blvd Automotive Part

Initial Business Response / [redacted] (1000, 5, 2016/08/25) */ Hello this is [redacted] the GM from Superand yes we did charge [redacted] for smoking in roomBecause we are smoke free and we have sign in lobby at the room door and when he sign the registration it says clearly that this is smoke free building if you smoke in room it will be charged up [redacted] Now the guest is denying that he didn't, come on who the [redacted] is going to admit that when that get charged for smoking in room feesWhen guest left and we open the room, the room was full of smoke and smells, I have two other guests witnesses and my house keepers toSo in short by complaining to Revdex.com I will not reverse the chargesAnd still if any questions feel free to call me any days between 9am to 3pm central time at XXX-XXX-XXXXThank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/08/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response is nothing but the hotels smoking policy, which I am not arguing, and LIESNow I am not denying there could of been some smell in the room, I did smoke in my car and then return into the room to get our bags, but his claim of smoke in the room is a complete LIEMy wife has asthma and there is no way I would of smoked in the room with herAs far as your house keepers agreeing with you and these other guest, well I am assuming after speaking with you that you are the type of person that would just fire your house keepers if they didn't agree with you and it makes no sense how these other guest could of seen smoke in my roomI have read many reviews on this hotel and from my experience and the reviews of other people that have stayed there wrote it is quite clear this man fabricates stories so he can add extra charges to your bill Final Business Response / [redacted] (4000, 9, 2016/09/02) */ Hello this GM [redacted] from Superand like I said earlier I would not reverse the charges because guest did smoke in our nonsmoking roomHe said that he saw some reviews online to about that some people got charges to, yes if you are going not to respect other people property and rules and law then yes you will get the charges for smoking in the roomI'm sorry for any inconvenience

Mr [redacted] had his Chevy Blazer towed into our facility and stated that the vehicle had multiple electrical problems and would not startWe found an electrical problem in the ground circuit which caused the vehicle not to startAfter repairing, we test drove the vehicleWe noticed that the transmission was slipping and not shifting correctly and informed the Mr [redacted] We stated that to determine what was wrong with transmission we would need to remove the transmission pan and inspect the solenoidsHe agreed and asked us to do soWhen we removed the transmission pan we found a lot of metal chunks from something internal broken and metal shavings in the panWe informed the Mr [redacted] and told him that this indicated some type of mechanical failure internal to the transmission and it would need to be disassembled to determine the problem which would end in a complete transmission rebuildWe discussed options and told him the cheapest way would be to install a used transmission and he stated he would do that himself and asked us to tow the vehicle back to his house, which we did.Months Later after we had towed the vehicle back to his home, he requested us to tow it back in and install a battery and determine why his fuel gauge was not reading properly(The Vehicle is in our possession at this time while I am responding)Mr [redacted] never mentioned anything like this to us when we towed the vehicle back inNor do I understand exactly what he is accusing us ofSo we tried contacting him twice prior to this response and left messages with no replyWe only performed the diagnosis and repairs authorized by Mr [redacted] , nothing more and nothing lessWe always sympathize with customers when they don't understand exactly what is wrong with their vehiclesWe just need communication in order to resolve them

Complaint: ***
I am rejecting this response because:Southern Automotive has not done repairs to the trucks in question"Jeep Grand Cherokee & Chevey BlazerI brought the truck to the Revdex.com on 4-23-so they can physicaly see the repairs were never done to the Jeep and the "97" Blazer is still in there possesion from months ago unrepaired, even tho all has been paid for in fullDamages to the Blazers transmission, they towed it home and stated it would not driveCharged me for tow fees, then I personly drove it back to the shop the very next dayThis is the 1st time the transmisson ever gave me any problemsI've been a auto mechanic for over years (I've) *** *** have been in bussness for years and have good standing with the Revdex.com of NM Co.This is the wire to my fan that I asked them to fix they never came for the truck on the third have been charged for repair on wire and relock and key never done on this truck Boody damage and ploice report because it's was stolen he has lied about my blazer and damage it still will not fix anything on that truck and will not give up the truck or my money has lied to me in front of More than one friend or family member pics of repairs on Tuck I did that he charged me for and would never repair on my Jeep it's a big mess he needs to get me my truck and money backRegards,
*** ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Initial Business Response /* (1000, 5, 2018/01/08) */
Contact Name and Title: *** *** GM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@YAHOO.COM
HELLO THERE THIS HITESH *** GM ACCORDING TO THIS GUEST THE CABLE TV WAS NOT WORKING, WELL THAT IS LIE BECAUSE THAT DAY WAS NEW
YEARS EVE AND I HAD ROOMS NO ONE SAID ANYTHING ABOUT THAT OR NEITHER NO ONE COMPLAIN ABOUT THAT TOOSECOND THING IS THEY WERE SMOKING IN THE ROOM I HAD SOME GUEST WERE COMPLAING ABOUT THE SMELL OF SMOKING AND THAT WAS COMING OUT BY THEIR ROOM SO AFTER THAT I KNOCK THE DOOR AND GUESS WHAT THEY WERE SMOKING IN THE NON SMOKING ROOM AND NONSMOKING BUILDING SO I ASK THEM TO LEAVE AND THEY WERE GIVING ME HARD TIME THAT'S WHY I CALLED POLICEBY THE TIME THE POLICE CAME THEY DID AGREE WITH ME THAT THEY WERE SMOKING IN THE ROOM.SO IN THE SHORT THEY WOULD NOT GET ANYTHING BACK FROM US BECAUSE THEY DID SMOKE IN THE ROOM AND PEOPLE DON'T DO THIS KIND OF THINGS THAT'S WHY WE TAKE THE DEPOSITNORMALLY ITS $CHARGE FOR SMOKING IN THE NONSMOKING ROOMBUT WE TAKE ONLY $DEPOSIT IF THEY PAYING CASH FOR THEIR ROOMTHIS GUEST IS RUDE HE THREW THE CUP OF COFFEE IN THE LOBBY AND ALL THE TRASH FROM HIS CAR TO OUR PARKING LOT
Initial Consumer Rebuttal /* (3000, 7, 2018/01/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We never admitted to smoking in the roomThe Cable tv did not work in the room and that is why we were moved to another roomWhen we entered the lobby to check in it smelt of marijuana smoke and this continued until morningWe were rudely woken up and treated like criminals, then robbed if our deposit
Final Business Response /* (4000, 9, 2018/01/17) */
HELLO THERE THIS HITESH *** GM AND OWNER AND LIKE I SAID IN MY LAST CONVERSATION THAT THIS GUEST DID SMOKE IN MY NONSMOKING ROOM SO I WILL NOT RETURN THE DEPOSIT OF $OR NEITHER REFUNDTHANK YOU

The Vehicle was Towed to the Shop for the Vehicle not starting. Upon inspection we found that the Timing Belt had failed and Damaged the Crank Sensor. We explained to the customer that this was an interference engine, which means that it is possible that he pistons have hit and damaged the valves...

due to the timing belt failing, but that we would not know until we get a new Timing belt installed. After the Timing Belt was installed we then found that the valve have indeed been damaged. Customer declined to do any further Repairs.As to the accusation regarding the Radiator, which has ABSOLUTELY nothing to do the the Timing belt or its components, the technician bumped and nicked one of the fins during disassembly and there was a slight leak, so we installed a New radiator at NO CHARGE to the customer. There was absolutely no negligence on the Technicians Part or Southern Blvd Automotive Part.

Mr. [redacted]'s Blazer was Towed Back to is home because he did Not want to do any repairs to the transmission that had metal pieces and shavings in the pan. As stated previously, the transmission worked But was shifting erratically and sometimes not at all. He chose for us to tow it back and not reassemble it. The Blazer was towed back to his home on 12-14-16 (Documented) and have not seen this Blazer again until Mr. [redacted] had us tow it in on 2-6-17(Documented) for a battery replacement and electrical problem with the fuel level sensor. At that time he never once mentioned the transmission or anything else. We have not performed any repairs. There are currently no charges owed on the Blazer and we would gladly let Mr. [redacted] have his Blazer but in the last 2 weeks we tried to call him, even talked with his mother to leave a message for him to call us, but he has refused to return our calls. In Regards to his Jeep Grand Cherokee, on 12-19-16 Mr. [redacted] called and stated that it had been stolen and recovered and wanted us to look at it and see what would it take to just get it back on the road. After inspecting it we found that the steering column was damaged beyond repair. We recommended that a used column be installed which would be the cheapest fix, and that he needed a battery. But as stated to him, these were starting points because we had not started or driven the Jeep. We installed a used column with all used switches that came with the column. Mr. [redacted] supplied a battery and we installed in along with the tray. He then picked up the Jeep on 2-3-17. Approximately 2 weeks later he called and spoke with our receptionist and stated that his Jeep and been stolen again for the second time. We have not performed any repairs that were not necessary and performed only the repairs and diagnosis that Mr. [redacted] requested. We have not seen the Jeep since it was stolen the second time, so we are not sure what he is speaking about in regards to damage. The picture of the [redacted] code read out is not even for a vehicle that we have ever worked for him as the VIN code does not match up, nor does any of his vehicles that we've seen have variable cam timing. So we don't know whats going on there. All repairs and Tows are documented as they were performed. And as stated before, we would gladly let Mr. [redacted] have his Blazer if he would only come and get it.

Mr. [redacted] had his 1997 Chevy Blazer towed into our facility and stated that the vehicle had multiple electrical problems and would not start. We found an electrical problem in the ground circuit which caused the vehicle not to start. After repairing, we test drove the vehicle. We noticed that the...

transmission was slipping and not shifting correctly and informed the Mr. [redacted]. We stated that to determine what was wrong with transmission we would need to remove the transmission pan and inspect the solenoids. He agreed and asked us to do so. When we removed the transmission pan we found a lot of metal chunks from something internal broken and metal shavings in the pan. We informed the Mr. [redacted] and told him that this indicated some type of mechanical failure internal to the transmission and it would need to be disassembled to determine the problem which would end in a complete transmission rebuild. We discussed options and told him the cheapest way would be to install a used transmission and he stated he would do that himself and asked us to tow the vehicle back to his house, which we did.Months Later after we had towed the vehicle back to his home, he requested us to tow it back in and install a battery and determine why his fuel gauge was not reading properly. (The Vehicle is in our possession at this time while I am responding). Mr. [redacted] never mentioned anything like this to us when we towed the vehicle back in. Nor do I understand exactly what he is accusing us of. So we tried contacting him twice prior to this response and left messages with no reply. We only performed the diagnosis and repairs authorized by Mr. [redacted], nothing more and nothing less. We always sympathize with customers when they don't understand exactly what is wrong with their vehicles. We just need communication in order to resolve them.

Initial Business Response /* (1000, 5, 2016/08/25) */
Hello this is [redacted] the GM from Super8 and yes we did charge [redacted] for smoking in room. Because we are smoke free and we have sign in lobby at the room door and when he sign the registration it says clearly that this is smoke free...

building if you smoke in room it will be charged up [redacted] Now the guest is denying that he didn't, come on who the [redacted] is going to admit that when that get charged for smoking in room fees. When guest left and we open the room, the room was full of smoke and smells, I have two other guests witnesses and my house keepers to. So in short by complaining to Revdex.com I will not reverse the charges. And still if any questions feel free to call me any days between 9am to 3pm central time at XXX-XXX-XXXX. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2016/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is nothing but the hotels smoking policy, which I am not arguing, and LIES. Now I am not denying there could of been some smell in the room, I did smoke in my car and then return into the room to get our bags, but his claim of smoke in the room is a complete LIE. My wife has asthma and there is no way I would of smoked in the room with her. As far as your house keepers agreeing with you and these other guest, well I am assuming after speaking with you that you are the type of person that would just fire your house keepers if they didn't agree with you and it makes no sense how these other guest could of seen smoke in my room. I have read many reviews on this hotel and from my experience and the reviews of other people that have stayed there wrote it is quite clear this man fabricates stories so he can add extra charges to your bill.
Final Business Response /* (4000, 9, 2016/09/02) */
Hello this GM [redacted] from Super8 and like I said earlier I would not reverse the charges because guest did smoke in our nonsmoking room. He said that he saw some reviews online to about that some people got charges to, yes if you are going not to respect other people property and rules and law then yes you will get the charges for smoking in the room. I'm sorry for any inconvenience.

That is funny because I got a speeding ticket on the way to the shop the second time I drove the blazer there and got pulled over I have court documents and dmv records saying that both the blazer and the jeep that is in question are not registered to [redacted] [redacted] him self. I have been given five speeding tickets in the jeep after picking it up with no repair done the police did give me back the jeep when someone stole it long with hundreds of other other vehicles that night( its called crime) and its happend to the blazer's paper work but it is registered to [redacted] or [redacted] [redacted]. The jeep was only taken one time. Moreover, it's a sad place in Albuquerque when this has happened to almost everyone in the city. The thing [redacted] did not know is we had that blazer for years:  The Jeep came from Oregon, from a friend of mine, by the name of [redacted] ...... she has been a friend of mine since I was 13 years old. The blazer came from a different friend who works for the military so good luck with that lie. This is a notice that you said in your response that you never repair the blazer after I took it back! I had to see what you did to it. You agreed the second time to fix it at no charge because I had payed and the problem was never FIXED. And the transmission was never the problem I said it was the instrument panel that runs the transmission and the motor by computer through the the instrument panel even say's it on your receipt>>> that's why it is having problems with the transmission and everything on the truck. Because the truck still drive's strong with the pedal to the floorboard. I know I took my time after saving dirty milk and transmission fluid mixed with metal shavings. I had the oil changed before taking it to your shop the first time. I also had the oil saved. I always do that because I know about people like you that hurt people in Jesus Name. You did not fix one problem on either the blazer or jeep and I payed in full both time's. You just said it your self [redacted] @ Southern Auto... I will bring everything to the Revdex.com.

When [redacted] came in and requested a diagnostic as to why the check engine light was coming on. We found that the Catalytic Converter was not being efficient and setting a code, making the check engine light to come on. We also saw that there was A LOT of bluish smoke coming from the...

exhaust which an indicator that the engine is introducing engine into the exhaust system. We told Ms. [redacted] she needed a Catalytic Converter but we could not guarantee the light to stay off because of the oil being introduced in the exhaust. She asked what it would take to fix the smoking issue and we told her that the engine would probably need to be overhauled or replaced. She asked if she could keep driving it and we told her she could if she kept an eye on the engine oil. We were trying to look out for her best interest and not do repairs that would have to be done again at a later date. Engine oil in a new catalytic converter will cause damage to the new converter. It would have been a repair that would not have lasted.

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Address: 410 N Walters, San Antonio, New Mexico, United States, 78202-3254

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187 0 0
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