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Grant Key's Lawn Service

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Grant Key's Lawn Service Reviews (4)

I, the owner have made an appointment on 10/16/to look at the hot tub I had previously gone out to fix an led light issueAfter replacing the led light, the customer had also complained about a "wobbly" step surround packageA portion of the steps would not fit on the concrete and overhung onto the grass causing the "wobbly" feelingI inserted additional screw and used a few shims to correct the issue as best I couldAt that time, I ordered new panels and a new cover I have been awaiting panels and a new cover from the manufacturerThe cover has arrivedI have not received the panels, but believe I can use trim pieces to correct the issue to close out the warranty callI will also take a look at the leak, which was initially believed to be water "splashing from the hot tub"I have printed a new owners manual for the customer that contains her full warranty from the manufacturer I apologize for the wait and canceled appointmentI hope to have the issue permanently resolved this week Thank you for your ongoing patience Sincerely, NorCal Hot Tubs

I would like to start off by stating that this complaint has been sent to the wrong companyNorCal Hot Tubs is a separate business than [redacted] NorCal Hot Tubs has its own business license, sells different brands of spas than [redacted] , and pays its own taxesNorCal Tubs was leasing showroom space from [redacted] NorCal Hot Tubs did compete at the California State Fair against [redacted] in booths that were close together As per Mr [redacted] complaint, I agree that he ordered a hot tub, and the hot tub did not ship in the timeframe that was promised at time of purchaseMr [redacted] was upset by this and was given a full refundI would have loved to deliver Mr [redacted] 's hot tub, but it never arrived from the manufacturerNorCal hot tubs has discontinued business dealing with [redacted] [redacted] ***NorCal hot tubs believes it has done the correct thing in refunding the customerNorCal considers this case closedWe hope Mr [redacted] finds the hot tub that best suites him Sincerely, [redacted] NorCal Hot Tubs PS- In regards to claim number [redacted] , which is also a closed complaint sent to the wrong companyRevdex.com, please amend this and copy it to your recordsAgain, for a short period of time NorCal rented floor space from [redacted] NorCal Hot Tubs business license number isFurthermore, these responses from [redacted] were solely a courtesy from [redacted] to the Revdex.com

I would like to start off by stating that this complaint has been sent to the wrong companyNorCal Hot Tubs is a separate business than *** *** ***NorCal Hot Tubs has its own business license, sells different brands of spas than *** *** ***, and pays its own taxes. NorCal Tubs
was leasing showroom space from *** *** ***NorCal Hot Tubs did compete at the California State Fair against *** *** *** in booths that were close together
As per Mr*** complaint, I agree that he ordered a hot tub, and the hot tub did not ship in the timeframe that was promised at time of purchaseMr*** was upset by this and was given a full refundI would have loved to deliver Mr***'s hot tub, but it never arrived from the manufacturerNorCal hot tubs has discontinued business dealing with *** *** *** ***NorCal hot tubs believes it has done the correct thing in refunding the customerNorCal considers this case closedWe hope Mr*** finds the hot tub that best suites him
Sincerely,
** ***
NorCal Hot Tubs
PS- In regards to claim number ***, which is also a closed complaint sent to the wrong companyRevdex.com, please amend this and copy it to your recordsAgain, for a short period of time NorCal rented floor space from *** *** ***NorCal Hot Tubs business license number isFurthermore, these responses from *** *** *** were solely a courtesy from *** *** *** to the Revdex.com

I, the owner have made an appointment on 10/16/to look at the hot tub.
I had previously gone out to fix an led light issueAfter replacing the led light, the customer had also complained about a "wobbly" step surround packageA portion of the steps would not fit on the
concrete and overhung onto the grass causing the "wobbly" feelingI inserted additional screw and used a few shims to correct the issue as best I couldAt that time, I ordered new panels and a new cover.
I have been awaiting panels and a new cover from the manufacturerThe cover has arrivedI have not received the panels, but believe I can use trim pieces to correct the issue to close out the warranty callI will also take a look at the leak, which was initially believed to be water "splashing from the hot tub"I have printed a new owners manual for the customer that contains her full warranty from the manufacturer
I apologize for the wait and canceled appointmentI hope to have the issue permanently resolved this week
Thank you for your ongoing patience
Sincerely,
NorCal Hot Tubs

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