I, the owner have made an appointment on 10/16/14 to look at the hot tub.
I had previously gone out to fix an led light issue. After replacing the led light, the customer had also complained about a "wobbly" step surround package. A portion of the steps would not fit on the...
concrete and overhung onto the grass causing the "wobbly" feeling. I inserted additional screw and used a few shims to correct the issue as best I could. At that time, I ordered new panels and a new cover.
I have been awaiting panels and a new cover from the manufacturer. The cover has arrived. I have not received the panels, but believe I can use trim pieces to correct the issue to close out the warranty call. I will also take a look at the leak, which was initially believed to be water "splashing from the hot tub". I have printed a new owners manual for the customer that contains her full warranty from the manufacturer.
I apologize for the wait and canceled appointment. I hope to have the issue permanently resolved this week.
Thank you for your ongoing patience.
Sincerely,
NorCal Hot Tubs
I would like to start off by stating that this complaint has been sent to the wrong company. NorCal Hot Tubs is a separate business than [redacted]. NorCal Hot Tubs has its own business license, sells different brands of spas than [redacted], and pays its own taxes. NorCal Tubs...
was leasing showroom space from [redacted]. NorCal Hot Tubs did compete at the California State Fair against [redacted] in booths that were close together.
As per Mr. [redacted] complaint, I agree that he ordered a hot tub, and the hot tub did not ship in the timeframe that was promised at time of purchase. Mr. [redacted] was upset by this and was given a full refund. I would have loved to deliver Mr. [redacted]'s hot tub, but it never arrived from the manufacturer. NorCal hot tubs has discontinued business dealing with [redacted]. NorCal hot tubs believes it has done the correct thing in refunding the customer. NorCal considers this case closed. We hope Mr. [redacted] finds the hot tub that best suites him.
Sincerely,
[redacted]
NorCal Hot Tubs
PS- In regards to claim number [redacted], which is also a closed complaint sent to the wrong company. Revdex.com, please amend this and copy it to your records. Again, for a short period of time NorCal rented floor space from [redacted]. NorCal Hot Tubs business license number is. Furthermore, these responses from [redacted] were solely a courtesy from [redacted] to the Revdex.com.
I, the owner have made an appointment on 10/16/14 to look at the hot tub.
I had previously gone out to fix an led light issue. After replacing the led light, the customer had also complained about a "wobbly" step surround package. A portion of the steps would not fit on the...
concrete and overhung onto the grass causing the "wobbly" feeling. I inserted additional screw and used a few shims to correct the issue as best I could. At that time, I ordered new panels and a new cover.
I have been awaiting panels and a new cover from the manufacturer. The cover has arrived. I have not received the panels, but believe I can use trim pieces to correct the issue to close out the warranty call. I will also take a look at the leak, which was initially believed to be water "splashing from the hot tub". I have printed a new owners manual for the customer that contains her full warranty from the manufacturer.
I apologize for the wait and canceled appointment. I hope to have the issue permanently resolved this week.
Thank you for your ongoing patience.
Sincerely,
NorCal Hot Tubs
I would like to start off by stating that this complaint has been sent to the wrong company. NorCal Hot Tubs is a separate business than [redacted]. NorCal Hot Tubs has its own business license, sells different brands of spas than [redacted], and pays its own taxes. NorCal Tubs...
was leasing showroom space from [redacted]. NorCal Hot Tubs did compete at the California State Fair against [redacted] in booths that were close together.
As per Mr. [redacted] complaint, I agree that he ordered a hot tub, and the hot tub did not ship in the timeframe that was promised at time of purchase. Mr. [redacted] was upset by this and was given a full refund. I would have loved to deliver Mr. [redacted]'s hot tub, but it never arrived from the manufacturer. NorCal hot tubs has discontinued business dealing with [redacted]. NorCal hot tubs believes it has done the correct thing in refunding the customer. NorCal considers this case closed. We hope Mr. [redacted] finds the hot tub that best suites him.
Sincerely,
[redacted]
NorCal Hot Tubs
PS- In regards to claim number [redacted], which is also a closed complaint sent to the wrong company. Revdex.com, please amend this and copy it to your records. Again, for a short period of time NorCal rented floor space from [redacted]. NorCal Hot Tubs business license number is. Furthermore, these responses from [redacted] were solely a courtesy from [redacted] to the Revdex.com.