Grant Painting

Customer came to our place of business on October 25, for leather cushion restitch repairs and cushions that needed leather replacement The estimate was written and a deposit of $was requested The customer wrote check and left Our bank caught the discrepancy with the way the check was written They contacted me with the revised deposit amount The customer wrote the #'s $but wrote out $ The bank also contacted Mr [redacted] I then contacted the customer on October 26, and told him that we needed to get the deposit amount cleared up He stated that he would take care of it when he picked up his restitch cushions When he arrived to pick up the restitched cushion covers, he did not have any money It was explained that we could not cut leather for his cushions until the deposit issue was resolved He stated that he would get it to us.We have made many attempts to contact Mr [redacted] ; his home number states that his mailbox is full I have left messages on his cell phone voicemail with no return call from himMonday, March 6, the customer calls to find out where his cushions are It was stated to him that there was still a discrepancy with the deposit but we would consider fitting them in by the end of the week if he could resolve the deposit issue I called Wednesday, March left the customer a voicemail message to call me directly to resolve the issueHe returned my call on Friday, March 10th in the morning He was told that I was unavailable to meet with him and would need to schedule a time for next week He immediately became angry, using fowl language and ultimately hung up He arrived at our place of business that afternoon He was irate, screaming and waving his estimate sheet at usHe was escorted to the shop where we tried to talk calmly with him but he refused and insisted that we give him his money back As we started to explain that $of the labor had already been used and that he still owed $before we could cut leather that is not returnable; he said he didn't care and that he wanted the leather He was told that we could not give it to him because he had not paid for it in its entirety He kept using fowl language and we handed him his cushion covers He stated he was going elsewhere and we agreed that may be a better fit He jumped in his truck; backed out abruptly moving gravel His window was down and he was told not to spray gravel and to leave respectfully He screamed more obscenities and stated that he would "get on line" and complain I stated that it was time for him to leave or I felt I would need to contact the police due to his behavior He refused to have any sensible conversation or to pay the remaining amount due on his deposit Our company policy is 50% deposit is required in full to received calendar time All deposits are non-nonrefundable as stated on our estimate sheet that Mr [redacted] is in possession of I have also included the check that Mr [redacted] wrote showing that the deposit amount was clearly incorrect I understand Mr [redacted] being upset as he feels that this has taken longer than anyone would like, however the deposit was not received in its entirety and the amount he paid does not pay for the leather that we have We would be happy for him to have the leather as soon as the remaining amount is paid

Complaint: [redacted]
I am rejecting this response because:
They are not telling the truth. Continue to lie. It was agreed to settle up when the final amount was due. This is not an acceptable reason for not completing work. They are untrustworthy and I used them because of the Revdex.com. Never will I trust the Revdex.com. 
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered].

Customer came to our place of business on October 25, 2016 for 3 leather cushion restitch repairs and 3 cushions that needed leather replacement.  The estimate was written and a deposit of $482.50 was requested.  The customer wrote check and left.  Our bank caught the discrepancy with...

the way the check was written.  They contacted me with the revised deposit amount.  The customer wrote the #'s $482.50 but wrote out $400.82.  The bank also contacted Mr. [redacted].  I then contacted the customer on October 26, 2016 and told him that we needed to get the deposit amount cleared up.  He stated that he would take care of it when he picked up his 3 restitch cushions.  When he arrived to pick up the 3 restitched cushion covers, he did not have any money.  It was explained that we could not cut leather for his cushions until the deposit issue was resolved.  He stated that he would get it to us.We have made many attempts to contact Mr. [redacted]; his home number states that his mailbox is full.  I have left messages on his cell phone voicemail with no return call from him. Monday, March 6, 2017 the customer calls to find out where his cushions are.  It was stated to him that there was still a discrepancy with the deposit but we would consider fitting them in by the end of the week if he could resolve the deposit issue.  I called Wednesday, March 8 left the customer a voicemail message to call me directly to resolve the issue. He returned my call on Friday, March 10th in the morning.  He was told that I was unavailable to meet with him and would need to schedule a time for next week.  He immediately became angry, using fowl language and ultimately hung up.  He arrived at our place of business that afternoon.  He was irate, screaming and waving his estimate sheet at us. He was escorted to the shop where we tried to talk calmly with him but he refused and insisted that  we give him his money back.  As we started to explain that $150 of the labor had already been used and that he still owed $81.68 before we could cut leather that is not returnable; he said he didn't care and that he wanted the leather.  He was told that we could not give it to him because he had not paid for it in its entirety.  He kept using fowl language and we handed him his 3 cushion covers.  He stated he was going elsewhere and we agreed that may be a better fit.  He jumped in his truck; backed out abruptly moving gravel.  His window was down and he was told not to spray gravel and to leave respectfully.  He screamed more obscenities and stated that he would "get on line" and complain.  I stated that it was time for him to leave or I felt I would need to contact the police due to his behavior.  He refused to have any sensible conversation or to pay the remaining amount due on his deposit.  Our company policy is 50% deposit is required in full to received calendar time.  All deposits are non-nonrefundable as stated on our estimate sheet that Mr. [redacted] is in possession of.  I have also included the check that Mr. [redacted] wrote showing that the deposit amount was clearly incorrect.  I understand Mr. [redacted] being upset as he feels that this has taken longer than anyone would like, however the deposit was not received in its entirety and the amount he paid does not pay for the leather that we have.  We would be happy for him to have the leather as soon as the remaining amount is paid.