Grant Road Small Animal Hospital

Please find [redacted] a copy of the original contract with the contract completion date extensions for inclement weather as stated in the contract terms[redacted] is a log of lost weather days before the extension formula is applied.This is a very difficult slope grading job that rainy weather and tide schedules have a high impact on the site that if not considered could create dangerous working conditions for my employees that could lead to injury and liabilityInsurance and [redacted] requirements demand that we provide a safe working condition for our employees.There is no benefit to SLC Incnot to finish a job.We are working diligently to satisfy [redacted] and intend on staying on the job until finished as per discussion with [redacted] ***.Thank you, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] Regards, [redacted]

The customer reached out to Revdex.com's offices and stated that the business is working with her directly to address the issues and that they are being resolved

*** ** *** *** *** *** *** Southern Landscaping & Const., Inccontracted with Mr*** to build decks which was modified three times, relocate a gazebo for construction and reinstall gazebo which was moved twice. The irrigation and seeding on Contract
Job #14-10-384-LI was delayed until the spring due to the fact that Mr*** changed his seeding specification to Bermuda seed which is a warm season grass instead of Fescue which can and should be planted in the cool season. Mr*** was informed on the needs for temperatures between degrees F and degrees F for Bermuda success. His yard was all weeds and it took herbicide applications to kill the existing weeds. Mr*** texted me several times and told me not to hurry up Bermuda seeding and to do what we had to do to kill the weeds. The problem is weed seeds live for 5-years ungerminated in the soil and you can not apply premergence when seeding. The complaints about the grading is partially true because Mr*** has a very high septic system using plastic distribution box and plastic top ground chambers that are barely covered with soil and you are not allowed to modify septic installations. There were some low spots that we filled and reseeded. The Bermuda is 85-95% covering the ground. This was not a sod job and the seed was successful. A dump truck load of topsoil and two tons of prime bagged soil was added to the lawn. The irrigation system was approved by Mr***. The seeding job needs continual maintenance, not in any contract, to be successful. The final bill was sent with the amount due of $1,due on completion dated June 29, 2015. SLC, Incnever said we would not correct any low spots in lawn. Seeding never looks like sod and $3,is not excessive to turn 1/acre + of weeds into Bermuda. There was never a contract written for bed edgers not pavers for $11.36/LF the bed edgers fee was added to Contract Job #14-11-393-C, a Decking Contract for $1,for LF of edgers that is $10.91/LF. Mr*** got extra topsoil for the lawn. Mr*** sent an incomplete check for around $for final payment and it was never cashed. I texted Mr*** that I did not want the $555.00. I told him I want all complaints withdrawn from Revdex.com, DPOR, Angies List and whatever else. SLC, Incdoes not claim negligence, fault, and declares that all contract work is complete and accepted by Mr***. SLC, Incis going to compose a document with all releases and a guarantee that all negative complaints will be removed from record, and I will meet him to exchange signatures. The $1,will be donated to Mr*** and SLC, Incwill close the books on this situation when document is signed. Thank you,** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you for your response to my inquiry but I am not satisfied with the resolution of it At the start of your response you mention you take great pride in making sure you satisfied your customer Also mention that you great length in order to satisfied the customer I want to tell you that my wife was not satisfied with the product and services she received from your salon This was mentioned at the time my wife received her eyelash extension As she was done she advised Ashely that she was not satisfied at all at this moment Ashley should of called you over or manamgent of your company to resolve the issue All that Ashley did was convince my wife to leave your place in order to free up her hand If you go above and beyond for your customer you should of have been more involved in this case I understand tbag Ashley puts in her time and product but the customer also puts in money in order to receive a product that they want The hairstylist that I take my son too messed up on my son hair and I let him know that I was unsatisfied and he refunded my money back That seems to be the correct thing to do because that is what you do if you are a person who goes above and beyond for their customers In this case with your business this has not happened I had my conversation with Ashley via phone and text, and I had asked her how long had she been doing eye lash extensions and she did not want to answer the question She can have the certificaron to do eyelashes but she did not want to say how long she has been doing them I also have asked her via text to have the owner of the company contact me and her response was I can call the Salon Again not going above and beyond a paying customer If I asked to have someone call me that should of been done Another text from Ashley says (see attached): "I spoke with my manger and owner and they both agreed that I've numerous options to fix the problem, and I can do the 50% but that is all." Why would you agree to a 50% refund if nothing nothing wrong had been done? You also mention that there is no diffence if you get a hair color change Please see attached review about your business and how unsatisfied this customer was Paid a lot of money and unsastified with the final product and services This goes to show you we are not the only ones unsatisfied with your businessAnyone might be able to convince my wife out of a wrong doing like Ashley told her wait a few days to get use to the them so that way she left and unable to claim her money back At the moment my wife advised Ashley there was something wrong and not satisfied the problem should have been fixed immidately not 2-days We all work in order to earn a living and understand you are in a business to satisfied a customer My wife and I certainly don't accept your response and request a full refund back of $back to our card If you are in the business to go above and beyond to a customer show us that you mean what you say by providing the refund.
Regards,
*** ***

Please find *** a copy of the original contract with the
contract completion date extensions for inclement weather as stated in the contract
terms.*** is a log of lost weather days before the extension
formula is applied.This is a very difficult slope grading job that rainy
weather and tide
schedules have a high impact on the site that if not
considered could create dangerous working conditions for my employees that
could lead to injury and liabilityInsurance and *** requirements demand that
we provide a safe working condition for our employees.There is no benefit to SLC Incnot to finish a job.We are working diligently to satisfy ** *** and intend on staying
on the job until finished as per discussion with ** ***.Thank you,*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Thanks you for your assistanceI have reached an agreement with Southern Landscaping & Construction that has satisfied my complaintPlease let me know if you want any additional information

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***

The customer reached out to Revdex.com's offices and stated that the business is working with her directly to address the issues and that they are being resolved.