Grant Seeker Pro IncHas a very simple policyUnconditional return within daysThis customer called us this morning 01-09-and was instructed on this.To return something via Priority mail is about $Just like EVERY other company in the world if you want your money back you have to return the purchaseThis is not an unreasonable request[redacted] ***Grant Seeker Pro Inc[redacted]
Our Notes follow ---- Customer is such a liarSaid she knew nothing of service that this was not her email address yet she LOGGED in to Paypal and cancelled the service;Will most certainly NOT apologize to this customerThis lady signed up for the service using her Paypal accountused the serviceClaimed the email address was not hers when in fact it was, as evidenced by the FACT that her Paypal account was VERIFIED! Customer has received a refund through Paypal!Grant Seeker Pro Inc.714-577-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Im not satisfied because the guy didnt listen to me long enough to hear what happened before he hung up in my faceAnd I grantee the same guy whom responded is the same guy I spoke to! Hes just straight up rude when all I really wanted in the first place was information on a refund and what may have happened with my accountSince hes in a totally different time zone than I, he believes I was lying when I called him two hours after I called paypal (I live in ***)But then I was treated poorly so in turn I asked for a refund and an apology.] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [My credit card company, Chase, spoke with [redacted] (spelling) and she said that they would not be crediting my credit card, because they had already shipped the product They said that the product would be received no later than Monday 10/13/and to-date I have not received the product nor has my credit card been credited backMy credit card company said to refuse the package and have it sent back to sender My credit card company, Chase, is aware that I have filed a complaint with the Revdex.com, asking for assistance in having my credit card refunded.] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I believe this company should be investigatedI am an honest and did not fabricate anythingThe website I ordered was taken downI am not going to continue to argue with a company that will not even apologize for their behaviorAfter I contacted the Revdex.com did the company contact me about grant infoI run a school for special needs childrenOur money is precious and fewadvertising and stealing from the American public to satisfy a businesses monetary desires is wrongI will send back the materials and see if this company does go ahead and issue a refundThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Please see attached documentsI contacted Revdex.com 3/1/(ID # [redacted] ) after not being satisfied with product or service I purchased from Grant Seeker ProWhen the Revdex.com contacted them their reply was that there was a unconditional money back guaranteeThey then also called and were upset that we contacted the Revdex.comWhen we asked for the return authorization number they said to go to the website and call for the numberWe did and could not get a call back with the numberAfter hours we packaged the book and CD and took it to the Post Office (see attached receipt) and sent it out priority mailWe included a letter stating why there was no return authorization number (see attachment)It was received weeks ago, according to the tracking numberWe have heard nothingWhen I checked on the complaint with Revdex.com online I noticed it had been closedThey did not live up to their guarantee, I have not received money Regards, [redacted]
HelloThis customer purchased our book and CDThat is the only information we haveHe has called our shop with assistance and we have providedHe was billed one time for the softwareYour original notice states that there is an attached PDFWhen we view the complaint in your system there is no PDF available to view.Grant Seeker Pro Customer Service714-577-
This customer not only received a refund from us for the charge but then then went on to receive credit from her card company as wellThat is why no further credit was doMaybe the Revdex.com do proper investigations instead of just assuming the business is the bad guy Signed Disgusted
Notes to this account in cronological order:11/03/ [redacted] , placed a phone order with a sales representative of Grant Seeker Pro During this call, the order was placed for two line items, line item is for the purchase of the package Grant Seeker Pro Professional Edition grant and government loan guide book and software (label on receipt: Premium Loan and Grant Package One Year Free Updates) The second line item was for the promotion that he did accept by providing his own unique passcode of Windows(Month FREE Access to Online Databasethereafter $per monthI may cancel at any time: WINDOWS A payment of will occur Monthly until canceled.) When an order is placed for the package there is an offer presented for information that is not included in the package and that is for a secondary database we manage at our website through a lwith a name and password Since this customer accepted the promotion to this database his access was provided once the order cleared and he was emailed the receipt as backup “In addition, he said they would help me get a Grant” =Each customer does receive 1-free consultation with a specialist (the phone number is on the front page of the software start and the note reads, “To help further navigate your course of action, and to further guide you on your journey, we have assigned you a “STASPECIALIST” to assist you with a FREE CONSULTATION(The call is also TOLL FREE.) The following steps can help you accelerate you progress!” This is a totally different offer from our partner and totally separate from the sale itself and the line items on his receipt It is not an offer that needs to be accepted but each customer is contacted in order to make sure this is or isn’t something they are interested in The refund policy of the package has been 30days for a very long time and we even have a secondary refund opportunity of months from the date of purchase if the customer applies and gets turned down with a denial letter We have never in the histroy of or company being in business had a year guarantee for return/refund12/03/First monthly billing of promotion, customer has not requested to cancel his subscription No contact from this customer01/03/Second monthly billing of promotion, customer, again, has not requested to cancel his subscription No contact from this customerNote: Because this customer provided his email address during the order we emailed him each billing transaction (x3) and emailed him the tracking information for the package shipped01/21/We received a chargeback notice from this customer for the two charges of $ We completed the chargeback information from our side and sent it in03/02/***, of Capitol One fraud department (800-215-***) called and spoke to customer service about this customer’s account She asked several questions and we provided all the answers and she determined that this customer did in fact place an order with our company She did want to make a call to the customer and schedule a call with the customer on the line and with a supervisor at our company for the next day or so03/04/***, of Capitol One called with the customer on the phone and reached customer service Customer service then transferred the call to [redacted] Davis, supervisor During the all, the customer insisted that the charges were invalid and he would contact Internet Crimes Division, The Attorney General, the Revdex.com and his Attorney Sounds like he has done this type of challenge before The passcode was admitted to have been provided by this customer and therefore backs up that we presented this correctly as a sale Since a chargeback was filed we could not refund even if we wanted to and had to wait for the bank to respond Had the customer contacted us directly to ask about his account we could have assisted him in a much better way and even possibly work with him and his account for any possible refunding that might have taken place The call ended with [redacted] and ***03/04/The customer, [redacted] , called us directly from his phone shortly after the conference call identified by caller id phone number match to his account but he did not say anything, phone was quiet and the call was ended03/10/ Since this was billed through PayPal, PayPal shows the funds ($39.95x2) were recovered from seller Regards, Customer SupportGrant Seeker Pro, Inc.1-714-577-
Simply, again our offer is to refund your purchase You attacked us like you did so we were obliged to fact check you and your information and reveal your intent was to mislead and your character wanting We have provided return instructions on separate occasions and now it is up you you complete this task Please return the materials as soon as possible so we can complete our end of this Have a nice day
Grant Seeker Pro IncHas a very simple policyUnconditional return within daysThis customer called us this morning 01-09-and was instructed on this.To return something via Priority mail is about $Just like EVERY other company in the world if you want your money back you have to return the purchaseThis is not an unreasonable request[redacted] ***Grant Seeker Pro Inc[redacted]
Our Notes follow ---- Customer is such a liarSaid she knew nothing of service that this was not her email address yet she LOGGED in to Paypal and cancelled the service;Will most certainly NOT apologize to this customerThis lady signed up for the service using her Paypal accountused the serviceClaimed the email address was not hers when in fact it was, as evidenced by the FACT that her Paypal account was VERIFIED! Customer has received a refund through Paypal!Grant Seeker Pro Inc.714-577-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Im not satisfied because the guy didnt listen to me long enough to hear what happened before he hung up in my faceAnd I grantee the same guy whom responded is the same guy I spoke to! Hes just straight up rude when all I really wanted in the first place was information on a refund and what may have happened with my accountSince hes in a totally different time zone than I, he believes I was lying when I called him two hours after I called paypal (I live in ***)But then I was treated poorly so in turn I asked for a refund and an apology.] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [My credit card company, Chase, spoke with [redacted] (spelling) and she said that they would not be crediting my credit card, because they had already shipped the product They said that the product would be received no later than Monday 10/13/and to-date I have not received the product nor has my credit card been credited backMy credit card company said to refuse the package and have it sent back to sender My credit card company, Chase, is aware that I have filed a complaint with the Revdex.com, asking for assistance in having my credit card refunded.] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I believe this company should be investigatedI am an honest and did not fabricate anythingThe website I ordered was taken downI am not going to continue to argue with a company that will not even apologize for their behaviorAfter I contacted the Revdex.com did the company contact me about grant infoI run a school for special needs childrenOur money is precious and fewadvertising and stealing from the American public to satisfy a businesses monetary desires is wrongI will send back the materials and see if this company does go ahead and issue a refundThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Please see attached documentsI contacted Revdex.com 3/1/(ID # [redacted] ) after not being satisfied with product or service I purchased from Grant Seeker ProWhen the Revdex.com contacted them their reply was that there was a unconditional money back guaranteeThey then also called and were upset that we contacted the Revdex.comWhen we asked for the return authorization number they said to go to the website and call for the numberWe did and could not get a call back with the numberAfter hours we packaged the book and CD and took it to the Post Office (see attached receipt) and sent it out priority mailWe included a letter stating why there was no return authorization number (see attachment)It was received weeks ago, according to the tracking numberWe have heard nothingWhen I checked on the complaint with Revdex.com online I noticed it had been closedThey did not live up to their guarantee, I have not received money Regards, [redacted]
HelloThis customer purchased our book and CDThat is the only information we haveHe has called our shop with assistance and we have providedHe was billed one time for the softwareYour original notice states that there is an attached PDFWhen we view the complaint in your system there is no PDF available to view.Grant Seeker Pro Customer Service714-577-
This customer not only received a refund from us for the charge but then then went on to receive credit from her card company as wellThat is why no further credit was doMaybe the Revdex.com do proper investigations instead of just assuming the business is the bad guy Signed Disgusted
Notes to this account in cronological order:11/03/ [redacted] , placed a phone order with a sales representative of Grant Seeker Pro During this call, the order was placed for two line items, line item is for the purchase of the package Grant Seeker Pro Professional Edition grant and government loan guide book and software (label on receipt: Premium Loan and Grant Package One Year Free Updates) The second line item was for the promotion that he did accept by providing his own unique passcode of Windows(Month FREE Access to Online Databasethereafter $per monthI may cancel at any time: WINDOWS A payment of will occur Monthly until canceled.) When an order is placed for the package there is an offer presented for information that is not included in the package and that is for a secondary database we manage at our website through a lwith a name and password Since this customer accepted the promotion to this database his access was provided once the order cleared and he was emailed the receipt as backup “In addition, he said they would help me get a Grant” =Each customer does receive 1-free consultation with a specialist (the phone number is on the front page of the software start and the note reads, “To help further navigate your course of action, and to further guide you on your journey, we have assigned you a “STASPECIALIST” to assist you with a FREE CONSULTATION(The call is also TOLL FREE.) The following steps can help you accelerate you progress!” This is a totally different offer from our partner and totally separate from the sale itself and the line items on his receipt It is not an offer that needs to be accepted but each customer is contacted in order to make sure this is or isn’t something they are interested in The refund policy of the package has been 30days for a very long time and we even have a secondary refund opportunity of months from the date of purchase if the customer applies and gets turned down with a denial letter We have never in the histroy of or company being in business had a year guarantee for return/refund12/03/First monthly billing of promotion, customer has not requested to cancel his subscription No contact from this customer01/03/Second monthly billing of promotion, customer, again, has not requested to cancel his subscription No contact from this customerNote: Because this customer provided his email address during the order we emailed him each billing transaction (x3) and emailed him the tracking information for the package shipped01/21/We received a chargeback notice from this customer for the two charges of $ We completed the chargeback information from our side and sent it in03/02/***, of Capitol One fraud department (800-215-***) called and spoke to customer service about this customer’s account She asked several questions and we provided all the answers and she determined that this customer did in fact place an order with our company She did want to make a call to the customer and schedule a call with the customer on the line and with a supervisor at our company for the next day or so03/04/***, of Capitol One called with the customer on the phone and reached customer service Customer service then transferred the call to [redacted] Davis, supervisor During the all, the customer insisted that the charges were invalid and he would contact Internet Crimes Division, The Attorney General, the Revdex.com and his Attorney Sounds like he has done this type of challenge before The passcode was admitted to have been provided by this customer and therefore backs up that we presented this correctly as a sale Since a chargeback was filed we could not refund even if we wanted to and had to wait for the bank to respond Had the customer contacted us directly to ask about his account we could have assisted him in a much better way and even possibly work with him and his account for any possible refunding that might have taken place The call ended with [redacted] and ***03/04/The customer, [redacted] , called us directly from his phone shortly after the conference call identified by caller id phone number match to his account but he did not say anything, phone was quiet and the call was ended03/10/ Since this was billed through PayPal, PayPal shows the funds ($39.95x2) were recovered from seller Regards, Customer SupportGrant Seeker Pro, Inc.1-714-577-
Simply, again our offer is to refund your purchase You attacked us like you did so we were obliged to fact check you and your information and reveal your intent was to mislead and your character wanting We have provided return instructions on separate occasions and now it is up you you complete this task Please return the materials as soon as possible so we can complete our end of this Have a nice day