Grant Thornton, LLP

Initial Business Response / [redacted] (1000, 5, 2015/09/02) */ [redacted] Hard Copy Attached [redacted] Dear Mr [redacted] The Suddath Companies This response is tendered on behalf of Suddath Relocation Systems of Minnesota, LLC ("Suddath) in response to the Revdex.com complaint XXXXXXXX Ms [redacted] claims that while in Suddath's storage her valuables went missing, which had an estimated value of $100,She claims that Suddath stole her property, and she is requesting that Suddath either reimburses her the full value of the property or return the propertyDespite Ms [redacted] 's allegations, Suddath has attempted to rectify the situation; however, Ms [redacted] not allow the settlement of this claim The Eden Prairie Police Department conducted an investigation of this matter and found no criminal grounds on which Suddath [redacted] be guilty of wrongdoingThe case number is XXXXXXXXAdditionally, Ms [redacted] signed a Warehouse Receipt & Storage Contract on March 21, with a Declared Value of Property provision that states Suddath's liability for damages shall be limited to $per pound, per articleThe declaration of value is coverage for direct physical loss or damage to the property Contrary to Ms [redacted] 's allegations, Suddath sent Ms [redacted] a copy of the settlement offer on March 14, The settlement offer outlined the items missing with a description and valueAs stated in the settlement offer, based on a conversation between Ms [redacted] and [redacted] a customer care claims adjuster at Suddath, the check for the amount owed to Ms [redacted] was not sent out because she wanted to seek legal advice first Suddath stands by the prior offer made to Ms [redacted] The offer presented to Ms [redacted] is in accordance with the Warehouse Receipt & Storage Contract Suddath hopes that this response is helpful to the Revdex.com when investigating this claimShould you find that you need additional information from Suddath to process this response, please let me know Respectfully, [redacted] Legal Administrative Assistant [redacted] @suddath.com P.OBox XXXXX - Jacksonville, FL XXXXX Ph: 904.390.XXXX XXX[redacted] • www.suddath.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Suddath Relocation continues to send the same photocopied letterWhen I hired them I was promised my goods would be moved, stored and delivered in the shape that they left my Minneapolis residenceThey stole items, clearly can't be approved, but that does not make the outcome any differentI would like to be reimbursed my original moving costs, storage, and moved items into my new locationThe amount is $4,Suddath has hundreds and hundreds of complaints against them and their business operationsSuddath and [redacted] are clearly at fault with their promise and contractI look forward to hearing from you soonthank you, [redacted] [redacted] Final Business Response / [redacted] (1000, 17, 2015/11/03) */ [redacted] Hard Copy Attached [redacted] Revdex.com [redacted] S [redacted] Ridge Circle Burnsville, MN XXXXX The Suddath Companies Re: [redacted] Revdex.com Complaint: XXXXXXXX Dear Mr [redacted] This response is tendered on behalf of Suddath Relocation Systems of Minnesota, LLC ("Suddath) in response to the Revdex.com complaint XXXXXXXX Ms [redacted] claims that while in Suddath's storage her valuables went missing, which had an estimated value of $100,She claims that Suddath stole her property, and she is requesting that Suddath either reimburses her the full value of the property or return the propertyDespite Ms [redacted] 's allegations, Suddath has attempted to rectify the situation; however, Ms [redacted] not allow the settlement of this claim Ms [redacted] signed a Warehouse Receipt & Storage Contract on March 21, with a Declared Value of Property provision that states Suddath's liability for damages shall be limited to $per pound, per article (see attached)The declaration of value is coverage for direct physical loss or damage to the propertyThe claim was settled based on the valuation of $cents per pound that Ms [redacted] selected and signed forSuddath sent Ms [redacted] a letter on [redacted] 5, offering a settlementSuddath has not received a response back from Ms [redacted] Suddath stands by the prior offer made to Ms [redacted] The offer presented to Ms [redacted] is in accordance with the Warehouse Receipt & Storage Contract Suddath hopes that this response is helpful to the Revdex.com when investigating this claimShould you find that you need additional information from Suddath to process this response, please let me know Respectfully, [redacted] Legal Administrative Assistant [redacted] @suddath.com P.OBox XXXXX • Jacksonville, FL XXXXX Ph: XXXXXX• [redacted] • wwwsuddath.com

Initial Business Response /* (1000, 6, 2015/12/28) */
Re: *** *** Revdex.com Complaint: *** To Whom It May Concern, This response is tendered on behalf of Suddath Relocation Systems of Minnesota, LLC ("Suddath") in response to the Revdex.com complaint ***
Suddath moved Ms
*** from Minnesota to North DakotaMs*** subsequently filed a claim alleging that Suddath overcharged for its servicesMs***'s shipment was booked on Suddath's binding, no weight-credit tariffThe total of the bound charges included: transportation services, valuation, cartons, packing, and/or unpacking, and additional servicesBecause of strict household goods regulations governing the services Suddath provides, it does not have the flexibility to change the pricing structure once the shipment has loadedFurther, Ms*** acknowledged and signed the bill of lading accepting the bound price for services
Suddath hopes that this response is helpful to the Revdex.com when investigating this claimShould you find that you need additional information from Suddath, please let me know
Very truly yours,
Hannah *** Legal Administrative Assistant ***@suddath.com
*** Jacksonville, FL Ph: *** *** www.suddalh.com
Initial Consumer Rebuttal /* (3000, 8, 2015/12/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The fact that I was charged for items I made clear I was not going to use i.e., packing/unpacking, the shuttle van, cartons, etcThis was made clear to consultant at the time of consultation and she assured me that I was not being charged for it
I am more than willing to pay for the services I actually used, but the fact that not only I was grossly overcharged using a no weight credit-tariff is evidence that the company was in-fact confident in their inaccuracy of estimationTheir estimate was approximately 33% OVER than the actual measurementThis error margin is unacceptable and the customer should not be the one responsible for the lack of training and expertise of this company
For the average person that doesn't use a moving company regularly, Suddath Relocation Services of MN clearly capitalized on the inexperience of the party using their services
Additionally, this company has displayed a huge disservice to the customer by not returning phone calls, emails or any correspondence whatsoeverThis action alone is very offensive and shows their lack of integrity company wide
Final Business Response /* (1000, 13, 2016/01/19) */
*** See Attached ***

Initial Business Response /* (1000, 5, 2015/09/02) */
[redacted] Hard Copy Attached [redacted]
Dear Mr. [redacted]

The Suddath Companies
This response is tendered on behalf of Suddath Relocation Systems of Minnesota, LLC ("Suddath) in response to the Revdex.com complaint XXXXXXXX.
Ms. [redacted]...

claims that while in Suddath's storage her valuables went missing, which had an estimated value of $100,000. She claims that Suddath stole her property, and she is requesting that Suddath either reimburses her the full value of the property or return the property. Despite Ms. [redacted]'s allegations, Suddath has attempted to rectify the situation; however, Ms. [redacted] not allow the settlement of this claim.
The Eden Prairie Police Department conducted an investigation of this matter and found no criminal grounds on which Suddath [redacted] be guilty of wrongdoing. The case number is XXXXXXXX. Additionally, Ms. [redacted] signed a Warehouse Receipt & Storage Contract on March 21, 2014 with a Declared Value of Property provision that states Suddath's liability for damages shall be limited to $.60 per pound, per article. The declaration of value is coverage for direct physical loss or damage to the property.
Contrary to Ms. [redacted]'s allegations, Suddath sent Ms. [redacted] a copy of the settlement offer on March 14, 2015. The settlement offer outlined the items missing with a description and value. As stated in the settlement offer, based on a conversation between Ms. [redacted] and [redacted] a customer care claims adjuster at Suddath, the check for the amount owed to Ms. [redacted] was not sent out because she wanted to seek legal advice first.
Suddath stands by the prior offer made to Ms. [redacted]. The offer presented to Ms. [redacted] is in accordance with the Warehouse Receipt & Storage Contract.
Suddath hopes that this response is helpful to the Revdex.com when investigating this claim. Should you find that you need additional information from Suddath to process this response, please let me know.
Respectfully,
[redacted] Legal Administrative Assistant [redacted]@suddath.com
P.O. Box XXXXX - Jacksonville, FL XXXXX Ph: 904.390.XXXX XXX.[redacted] • www.suddath.com
Initial Consumer Rebuttal /* (3000, 7, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Suddath Relocation continues to send the same photocopied letter. When I hired them I was promised my goods would be moved, stored and delivered in the shape that they left my Minneapolis residence. They stole items, clearly can't be approved, but that does not make the outcome any different. I would like to be reimbursed my original moving costs, storage, and moved items into my new location. The amount is $4,382.77. Suddath has hundreds and hundreds of complaints against them and their business operations. Suddath and [redacted] are clearly at fault with their promise and contract... I look forward to hearing from you soon.. thank you, [redacted]... [redacted]
Final Business Response /* (1000, 17, 2015/11/03) */
[redacted] Hard Copy Attached [redacted]
[redacted] Revdex.com [redacted] S. [redacted] Ridge Circle Burnsville, MN XXXXX
The Suddath Companies

Re: [redacted] Revdex.com Complaint: XXXXXXXX Dear Mr. [redacted] This response is tendered on behalf of Suddath Relocation Systems of Minnesota, LLC ("Suddath) in response to the Revdex.com complaint XXXXXXXX.

Ms. [redacted] claims that while in Suddath's storage her valuables went missing, which had an estimated value of $100,000. She claims that Suddath stole her property, and she is requesting that Suddath either reimburses her the full value of the property or return the property. Despite Ms. [redacted]'s allegations, Suddath has attempted to rectify the situation; however, Ms. [redacted] not allow the settlement of this claim.
Ms. [redacted] signed a Warehouse Receipt & Storage Contract on March 21, 2014 with a Declared Value of Property provision that states Suddath's liability for damages shall be limited to $.60 per pound, per article (see attached). The declaration of value is coverage for direct physical loss or damage to the property. The claim was settled based on the valuation of $.60 cents per pound that Ms. [redacted] selected and signed for. Suddath sent Ms. [redacted] a letter on [redacted] 5, 2015 offering a settlement. Suddath has not received a response back from Ms. [redacted].
Suddath stands by the prior offer made to Ms. [redacted]. The offer presented to Ms. [redacted] is in accordance with the Warehouse Receipt & Storage Contract.
Suddath hopes that this response is helpful to the Revdex.com when investigating this claim. Should you find that you need additional information from Suddath to process this response, please let me know.
Respectfully, [redacted] Legal Administrative Assistant [redacted]@suddath.com
P.O. Box XXXXX • Jacksonville, FL XXXXX Ph: XXXXXX.7100 • 800.[redacted] • wwwsuddath.com