We have reviewed Ms [redacted] 's account with the Financial Aid department and Business Office She should be receiving her disbursement in the next business days This has been communicated to the student and I as the Ombudsman have given her my contact information directly so she can contact me if she has any further questions or concerns
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Someone contacted me from the school and informed me they were working on my situation but I feel to some extent the school is giving me the run around since my time is run out with Revdex.com (days) My refund that I'm due has not posted to my student MRS Grantham card although it has been the amount of days they claim and this is left over money after they have paid for my October classes of which is the classes they say have been taking care ofThe new classes that I'm suppose to start in February are not posted on my student site yet but the price for those classes are the ones for October are still showing Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
# *** as of today thanks Mr *** you can consider my status as resolved I no longer need any assistance from Revdex.com thank you you can close my complaint account as resolved!!
Regards,
*** ***
Because we cannot guarantee when each student will receive their refunds, the Financial Aid Department is trained to give a standard response to everyone. If we were to tell students an earlier date and they don't receive their refunds, they would be more upset. We are not trying to be vague. But this does show me there is an opportunity for further training at the University and we will defiinitely do so.
We have reviewed Ms. [redacted]'s account with the Financial Aid department and Business Office. She should be receiving her disbursement in the next 3 business days. This has been communicated to the student and I as the Ombudsman have given her my contact information directly so she can...
contact me if she has any further questions or concerns.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:When I started at Grantham I was informed by Mr [redacted] that Grantham had one of the top accreditations. I didn't ask any more questions after that I. Upon enrolling in Grantham I explained to Mr [redacted] when he was selecting my classes that he not put me into two classes that required me to write papers, due to a PCS Move , Conferences and military classes, but was enrolled in two writing classes. I informed my academic advisor ([redacted]) but because she was sick, I spoke with [redacted]. I informed him that I was upset that grantham had lied to me about their accreditation this was on 27 Feb 2017 an that I had spoken with my Army education Center an they informed me to finish the classes and they would transfer me to a school that would take the credits I had from Grantham. That I would be filing a formal complaint against them for their practices an misleading Army Soldiers. I was also told that I was going to be dropped from my classes because the college had not received my high school transcript. I informed the school that this was unfair for me to do all of the work an then just not receive credit because I was not informed of this. I emailed my instructors for a extensions on late work turn in an was told it was ok they would work with me and not to miss 14 days. I logged into grantham an worked in each class but for some reason I was dropped from one class and not the others. I informed my academic advisor that I had logged in an she was like she couldn't do anything an she treated me differently after I advised her that I had complained about their school and practices. I Submitted all of my work in all classes but was dropped from orientation an given a D and F. I completed all assignments in each class. I only missed a couple of post from discussion at black board. the instructor's did not grade my work that was turned in. The school was upset because I complained to the army about their practices against soldiers and targeted me. and they did not want to help me. The veteran services dept of grantham had to step in for them to fix my issue about the high school diploma. Please ask them to review all of my assignments and why they were not graded. I attached a couple of my assignments to prove that they did not grade my work fairly. I have a copy of all assignments an request that they be graded fairly. I have all emails an phone records as well.Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Someone contacted me from the school and informed me they were working on my situation but I feel to some extent the school is giving me the run around since my time is run out with Revdex.com (14 days) . My refund that I'm due has not posted to my student MRS Grantham card although it has been the amount of days they claim and this is left over money after they have paid for my October classes of 2014 which is the classes they say have been taking care of. The new classes that I'm suppose to start in February are not posted on my student site yet but the price for those classes are the ones for October are still showing.
Regards,
[redacted]
Grantham reviewed all phone conversations between Mr. [redacted] and his Admissions Rep and his Student Advisor. There were only discussions that his credits would need to be evaluated, there were no promises that a certain number would transfer. We also reviewed all the notes in his student record and...
found the same, only the discussion that the credits would need to be evaluated. Mr. [redacted] did have a lot of credits to transfer and we apologize that it took some time for the credits to be evaluated. We asked that the Associate Director of Evaluations review Mr. [redacted]'s credits one more time and after discussion with the [redacted], there is a course that was awarded credit as an elective that they will recommend be awarded credit as a program core course. The PLA fee of $250 will also be waived.We apologize for any confusion. If Mr. [redacted] has any further concerns, he can reach out to the Ombudsman at [redacted].
Ms. [redacted] started classes with Grantham on 1/25/2017 and the first time she called to discuss accreditation was on 2/27/2017. She is wanting to instruct ROTC upon retirement. The Student Advisor she spoke to advised her to research with that employer what their requirements are for employment. On...
3/1/2017 during a phone conversation with her Student Advisor, Ms. [redacted] stated that the current term would be her last with Grantham, as she just found out she needed to go to a regionally accredited school for her future plans. She was upset that her Admissions Representative hadn’t specifically told her that Grantham wasn’t regionally accredited. Her Student Advisor explained that we discuss accreditation but don’t usually get into regional vs national accreditation unless that student asks about it. During this time, Ms. [redacted] received several notices in each of her courses, via email and voicemail that she was not substantively interacting and would be withdrawn. She was frustrated with her course selection and on 3/1/2017 told her Student Advisor she just wanted to withdraw. Her Student Advisor advised her not to withdraw as there would likely be financial repercussions and transferred her to Student Accounts for more specifics. 3/22/2017 Ms. [redacted] called and spoke to a Student Advisor upset that she was withdrawn from [redacted] Student Success, even though she admitted she hadn’t been doing the work. She said she works too much and doesn’t have time to meet our SI requirements. She feels she should be able to submit work when she wants. She said she received extensions from an instructor to submit the homework assignments late, but she still didn’t meet SI deadlines in the class. The Student Advisor reminded her that SI was discussed in her orientation emails, in the catalog and on her enrollment agreement. That same day she called and spoke to her Student Advisor and expressed concern about not being able to get her work submitted the night before due to time zone differences. Her Student Advisor reminded her that they spoke about this topic on a previous phone call. Ms. [redacted] didn’t remember the conversation and wanted to know what she could do to submit the work. Her Student Advisor advised her to reach out to instructors, explain what happened and see if they will accept the work late. She stated she will withdraw and do that. Her Student Advisor explained that she should reach out to instructors first, as she wasn’t sure how withdrawing would affect her courses. Ms. [redacted] was withdrawn from one course for not meeting the SI requirements (not participating) but she did complete the other two courses she was enrolled in, receiving an F in one course and a D in the other course. Ms. [redacted] currently has a balance on her account with Grantham of $45. She has been sent 2 delinquent emails to her Grantham email and her personal email address on 3/8 and 4/3. She can contact the Business Office to set up payment arrangements at ###-###-#### or [redacted]. If she has further issues, she can contact the Ombudsman at [redacted]
Our accreditation status and accreditation agency is listed in the catalog as well as on our website. We are always forthright regarding our accreditation status and our accreditor. Ms. [redacted] was enrolled in Student Success, English Composition and Personal Finance. While she states that she asked Mr. [redacted] not to enroll her into two classes that require her to write papers, Grantham is an online school and as such, written communication is the primary method of participating in the online classroom. Each week, a discussion post and assignment are due and the assignment is usually a paper of some sort. Ms. [redacted] wasn’t specifically enrolled in two writing classes, but writing papers is usually the assignment in most classes and an essential part of the learning. Official proof of high school graduation or equivalent is an admission requirement. If we do not receive this documentation at the time of enrollment, the student is “conditionally enrolled” and official proof must be received and verified by the Registrar’s office by the 49th calendar day of the first term (see catalog, page 2). I apologize if Ms. [redacted] was continually told she was going to be dropped because we hadn’t received her transcript. This was not an attempt to threaten her but rather it was an attempt to obtain her assistance to get the transcript and an effort to keep her fully informed regarding her status. In regards to the assignments she turned in and grades received, our records show that in [redacted] Student Success, she submitted 1 assignment, posted 2 discussion posts and completed 2 quizzes. In [redacted] English Composition I, she posted 2 discussion posts and submitted 4 assignments. And finally in [redacted] Personal Finance, she posted 5 discussion posts, submitted 6 assignments and completed 5 self-assessments. In each class she did not meet the minimum course requirements. Our records indicate that TA paid for her tuition. If at some point she is required to repay TA because of the low grades, Grantham is prepared to reimburse her. We will need to see a copy of the paperwork TA sends to her so we can begin the process. Please send the documentation to the Ombudsman at [redacted] We regret that we were unable to meet your expectations and we wish you every success in the future. Please let me know if you have any further questions.
A Financial Aid Manager with Granatham University contacted Ms. [redacted] on 1/14/2015 via telephone. As a result of that conversation, we understand that Ms. [redacted]'s concerns have been addressed and resolved to her satisfaction. She should be prepared to return to school in February...
2015. We regret Ms. [redacted]'s frustration and the poor customer service that she received. If she experiences further difficulties, we encourage her to contact the University's Ombudsman at [redacted].
I reject this response because I was wrongfully sent to collections without ever receiving a bill and now per this response I'm being told there will be interest, fees and go on my credit report. This university is unfair and doesn't care about the learning of its students. I dropped classes because instructors were not helpful. The bill should be reduced and I should be allowed to make small payments to university until balance is paid and collections removed. To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have reviewed Ms [redacted] 's account with the Financial Aid department and Business Office She should be receiving her disbursement in the next business days This has been communicated to the student and I as the Ombudsman have given her my contact information directly so she can contact me if she has any further questions or concerns
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Someone contacted me from the school and informed me they were working on my situation but I feel to some extent the school is giving me the run around since my time is run out with Revdex.com (days) My refund that I'm due has not posted to my student MRS Grantham card although it has been the amount of days they claim and this is left over money after they have paid for my October classes of which is the classes they say have been taking care ofThe new classes that I'm suppose to start in February are not posted on my student site yet but the price for those classes are the ones for October are still showing Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
# *** as of today thanks Mr *** you can consider my status as resolved I no longer need any assistance from Revdex.com thank you you can close my complaint account as resolved!!
Regards,
*** ***
Because we cannot guarantee when each student will receive their refunds, the Financial Aid Department is trained to give a standard response to everyone. If we were to tell students an earlier date and they don't receive their refunds, they would be more upset. We are not trying to be vague. But this does show me there is an opportunity for further training at the University and we will defiinitely do so.
We have reviewed Ms. [redacted]'s account with the Financial Aid department and Business Office. She should be receiving her disbursement in the next 3 business days. This has been communicated to the student and I as the Ombudsman have given her my contact information directly so she can...
contact me if she has any further questions or concerns.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:When I started at Grantham I was informed by Mr [redacted] that Grantham had one of the top accreditations. I didn't ask any more questions after that I. Upon enrolling in Grantham I explained to Mr [redacted] when he was selecting my classes that he not put me into two classes that required me to write papers, due to a PCS Move , Conferences and military classes, but was enrolled in two writing classes. I informed my academic advisor ([redacted]) but because she was sick, I spoke with [redacted]. I informed him that I was upset that grantham had lied to me about their accreditation this was on 27 Feb 2017 an that I had spoken with my Army education Center an they informed me to finish the classes and they would transfer me to a school that would take the credits I had from Grantham. That I would be filing a formal complaint against them for their practices an misleading Army Soldiers. I was also told that I was going to be dropped from my classes because the college had not received my high school transcript. I informed the school that this was unfair for me to do all of the work an then just not receive credit because I was not informed of this. I emailed my instructors for a extensions on late work turn in an was told it was ok they would work with me and not to miss 14 days. I logged into grantham an worked in each class but for some reason I was dropped from one class and not the others. I informed my academic advisor that I had logged in an she was like she couldn't do anything an she treated me differently after I advised her that I had complained about their school and practices. I Submitted all of my work in all classes but was dropped from orientation an given a D and F. I completed all assignments in each class. I only missed a couple of post from discussion at black board. the instructor's did not grade my work that was turned in. The school was upset because I complained to the army about their practices against soldiers and targeted me. and they did not want to help me. The veteran services dept of grantham had to step in for them to fix my issue about the high school diploma. Please ask them to review all of my assignments and why they were not graded. I attached a couple of my assignments to prove that they did not grade my work fairly. I have a copy of all assignments an request that they be graded fairly. I have all emails an phone records as well.Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Someone contacted me from the school and informed me they were working on my situation but I feel to some extent the school is giving me the run around since my time is run out with Revdex.com (14 days) . My refund that I'm due has not posted to my student MRS Grantham card although it has been the amount of days they claim and this is left over money after they have paid for my October classes of 2014 which is the classes they say have been taking care of. The new classes that I'm suppose to start in February are not posted on my student site yet but the price for those classes are the ones for October are still showing.
Regards,
[redacted]
Grantham reviewed all phone conversations between Mr. [redacted] and his Admissions Rep and his Student Advisor. There were only discussions that his credits would need to be evaluated, there were no promises that a certain number would transfer. We also reviewed all the notes in his student record and...
found the same, only the discussion that the credits would need to be evaluated. Mr. [redacted] did have a lot of credits to transfer and we apologize that it took some time for the credits to be evaluated. We asked that the Associate Director of Evaluations review Mr. [redacted]'s credits one more time and after discussion with the [redacted], there is a course that was awarded credit as an elective that they will recommend be awarded credit as a program core course. The PLA fee of $250 will also be waived.We apologize for any confusion. If Mr. [redacted] has any further concerns, he can reach out to the Ombudsman at [redacted].
Ms. [redacted] started classes with Grantham on 1/25/2017 and the first time she called to discuss accreditation was on 2/27/2017. She is wanting to instruct ROTC upon retirement. The Student Advisor she spoke to advised her to research with that employer what their requirements are for employment. On...
3/1/2017 during a phone conversation with her Student Advisor, Ms. [redacted] stated that the current term would be her last with Grantham, as she just found out she needed to go to a regionally accredited school for her future plans. She was upset that her Admissions Representative hadn’t specifically told her that Grantham wasn’t regionally accredited. Her Student Advisor explained that we discuss accreditation but don’t usually get into regional vs national accreditation unless that student asks about it. During this time, Ms. [redacted] received several notices in each of her courses, via email and voicemail that she was not substantively interacting and would be withdrawn. She was frustrated with her course selection and on 3/1/2017 told her Student Advisor she just wanted to withdraw. Her Student Advisor advised her not to withdraw as there would likely be financial repercussions and transferred her to Student Accounts for more specifics. 3/22/2017 Ms. [redacted] called and spoke to a Student Advisor upset that she was withdrawn from [redacted] Student Success, even though she admitted she hadn’t been doing the work. She said she works too much and doesn’t have time to meet our SI requirements. She feels she should be able to submit work when she wants. She said she received extensions from an instructor to submit the homework assignments late, but she still didn’t meet SI deadlines in the class. The Student Advisor reminded her that SI was discussed in her orientation emails, in the catalog and on her enrollment agreement. That same day she called and spoke to her Student Advisor and expressed concern about not being able to get her work submitted the night before due to time zone differences. Her Student Advisor reminded her that they spoke about this topic on a previous phone call. Ms. [redacted] didn’t remember the conversation and wanted to know what she could do to submit the work. Her Student Advisor advised her to reach out to instructors, explain what happened and see if they will accept the work late. She stated she will withdraw and do that. Her Student Advisor explained that she should reach out to instructors first, as she wasn’t sure how withdrawing would affect her courses. Ms. [redacted] was withdrawn from one course for not meeting the SI requirements (not participating) but she did complete the other two courses she was enrolled in, receiving an F in one course and a D in the other course. Ms. [redacted] currently has a balance on her account with Grantham of $45. She has been sent 2 delinquent emails to her Grantham email and her personal email address on 3/8 and 4/3. She can contact the Business Office to set up payment arrangements at ###-###-#### or [redacted]. If she has further issues, she can contact the Ombudsman at [redacted]
Our accreditation status and accreditation agency is listed in the catalog as well as on our website. We are always forthright regarding our accreditation status and our accreditor. Ms. [redacted] was enrolled in Student Success, English Composition and Personal Finance. While she states that she asked Mr. [redacted] not to enroll her into two classes that require her to write papers, Grantham is an online school and as such, written communication is the primary method of participating in the online classroom. Each week, a discussion post and assignment are due and the assignment is usually a paper of some sort. Ms. [redacted] wasn’t specifically enrolled in two writing classes, but writing papers is usually the assignment in most classes and an essential part of the learning. Official proof of high school graduation or equivalent is an admission requirement. If we do not receive this documentation at the time of enrollment, the student is “conditionally enrolled” and official proof must be received and verified by the Registrar’s office by the 49th calendar day of the first term (see catalog, page 2). I apologize if Ms. [redacted] was continually told she was going to be dropped because we hadn’t received her transcript. This was not an attempt to threaten her but rather it was an attempt to obtain her assistance to get the transcript and an effort to keep her fully informed regarding her status. In regards to the assignments she turned in and grades received, our records show that in [redacted] Student Success, she submitted 1 assignment, posted 2 discussion posts and completed 2 quizzes. In [redacted] English Composition I, she posted 2 discussion posts and submitted 4 assignments. And finally in [redacted] Personal Finance, she posted 5 discussion posts, submitted 6 assignments and completed 5 self-assessments. In each class she did not meet the minimum course requirements. Our records indicate that TA paid for her tuition. If at some point she is required to repay TA because of the low grades, Grantham is prepared to reimburse her. We will need to see a copy of the paperwork TA sends to her so we can begin the process. Please send the documentation to the Ombudsman at [redacted] We regret that we were unable to meet your expectations and we wish you every success in the future. Please let me know if you have any further questions.
A Financial Aid Manager with Granatham University contacted Ms. [redacted] on 1/14/2015 via telephone. As a result of that conversation, we understand that Ms. [redacted]'s concerns have been addressed and resolved to her satisfaction. She should be prepared to return to school in February...
2015. We regret Ms. [redacted]'s frustration and the poor customer service that she received. If she experiences further difficulties, we encourage her to contact the University's Ombudsman at [redacted].
I reject this response because I was wrongfully sent to collections without ever receiving a bill and now per this response I'm being told there will be interest, fees and go on my credit report. This university is unfair and doesn't care about the learning of its students. I dropped classes because instructors were not helpful. The bill should be reduced and I should be allowed to make small payments to university until balance is paid and collections removed. To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]