Grants

Complaint: I am rejecting this response because:While I could dispute on a point by point basis the claims put forth by Frank, of Grant's llc., in his rebuttal, for many of them are dubious, I b***eve I will receive no redress from said companyFrank obviously does not agree with my opinion of the poor quality of work done on my driveway, but I do not wish to devolve this correspondence into a battle of "he said/he said." Not all of the grievances I put forth in my complaint were addressed in the business's response and those that were did not accurately or satisfactorily deal with my concerns Frank has still not returned any of my phone calls or offered any contact or resolution for me, an unsatisfied customerWhile having this complaint on record will not improve the condition of my driveway, I wish for it to serve as a warning for other potential clients of this companyIn my experience, I found Frank of Grant's llc did not conduct business in a professional manner and made no attempts to address my dissatisfaction as a consumer of his services Sincerely, [redacted] ***

First thing we did at [redacted] house was to remove all the frost from driveway & piled up in designated area as discussed with [redacted] & myselfAt that time I explained that he would have piles of driveway aggrate once frost thawedHe then assured me not a problem this is where all debris goes, he doesn't use that part of yardWe then began to proceed to remove trees & overgrowth that was encouchingon the driveway/parking areaAll debris & overgrowth was dumped in same designated area as approved by ***We then proceeded to install covert pipe & re tension ponds before & after covert pipeOnce that was done we trucked in 3/4" process stone to begin grading off drivewayWe compacted stone in 4" lifts with a 1/ton vibratory roller until final grade was reachedAt that time [redacted] wanted to make parking area larger thAn discussed in original contract so I told him there would be an additional cost for material to be trucked in & he agreed upon itSo we proceeded to truck in more driveway aggragate until new final grade was reached" at this time I did not charge for extra machine/labor costs." Then [redacted] & I walked the entire driveway to assure there were no other issues, no issues were found & completion of driveway was found satisfactory by [redacted] & Grants LLCIf you have any further questions please feel free to contact me at [redacted] Sincerely, Frank Grants,LLC Pictures to follow!!

Complaint: 10638071 I am rejecting this response because: While I could dispute on a point by point basis the claims put forth by Frank, of Grant's llc., in his rebuttal, for many of them are dubious, I b***eve I will receive no redress from said company. Frank obviously does not agree with my opinion of the poor quality of work done on my driveway, but I do not wish to devolve this correspondence into a battle of "he said/he said." Not all of the grievances I put forth in my complaint were addressed in the business's response and those that were did not accurately or satisfactorily deal with my concerns. Frank has still not returned any of my phone calls or offered any contact or resolution for me, an unsatisfied customer. While having this complaint on record will not improve the condition of my driveway, I wish for it to serve as a warning for other potential clients of this company. In my experience, I found Frank of Grant's llc did not conduct business in a professional manner and made no attempts to address my dissatisfaction as a consumer of his services. Sincerely, [redacted] ***

First thing we did at *** house was to remove all the frost from driveway & piled up in designated area as discussed with *** & myselfAt that time I explained that he would have piles of driveway aggrate once frost thawedHe then assured me not a problem this is where all debris goes,
he doesn't use that part of yardWe then began to proceed to remove trees & overgrowth that was encouchingon the driveway/parking areaAll debris & overgrowth was dumped in same designated area as approved by ***We then proceeded to install covert pipe & re tension ponds before & after covert pipeOnce that was done we trucked in 3/4" process stone to begin grading off drivewayWe compacted stone in 4" lifts with a 1/ton vibratory roller until final grade was reachedAt that time *** wanted to make parking area larger thAn discussed in original contract so I told him there would be an additional cost for material to be trucked in & he agreed upon itSo we proceeded to truck in more driveway aggragate until new final grade was reached" at this time I did not charge for extra machine/labor costs." Then *** & I walked the entire driveway to assure there were no other issues, no issues were found & completion of driveway was found satisfactory by *** & Grants LLCIf you have any further questions please feel free to contact me at ***. Sincerely, FrankGrants,LLCPictures to follow!!

First thing we did at [redacted] house was to remove all the frost from driveway & piled up in designated area as discussed with [redacted] & myself. At that time I explained that he would have piles of driveway aggrate once frost thawed. He then assured me not a problem this is where all debris goes,...

he doesn't use that part of yard. We then began to proceed to remove trees & overgrowth that was encouchingon the driveway/parking area. All debris & overgrowth was dumped in same designated area as approved by [redacted]. We then proceeded to install covert pipe & 2 re tension ponds before & after covert pipe. Once that was done we trucked in 3/4" process stone to begin grading off driveway. We compacted stone in 4" lifts with a 2 1/2 ton vibratory roller until final grade was reached. At that time [redacted] wanted to make parking area larger thAn discussed in original contract so I told him there would be an additional cost for material to be trucked in & he agreed upon it. So we proceeded to truck in more driveway aggragate until new final grade was reached. " at this time I did not charge for extra machine/labor costs." Then [redacted] & I walked the entire driveway to assure there were no other issues, no issues were found & completion of driveway was found satisfactory by [redacted] & Grants LLC. If you have any further questions please feel free to contact me at [redacted]. Sincerely, 
Frank
Grants,LLC
Pictures to follow!!

Complaint: 10638071
I am rejecting this response because:While I could dispute on a point by point basis the claims put forth by Frank, of Grant's llc., in his rebuttal, for many of them are dubious, I b[redacted]eve I will receive no redress from said company. Frank obviously does not agree with my opinion of the poor quality of work done on my driveway, but I do not wish to devolve this correspondence into a battle of "he said/he said."  Not all of the grievances I put forth in my complaint were addressed in the business's response and those that were did not accurately or satisfactorily deal with my concerns.  Frank has still not returned any of my phone calls or offered any contact or resolution for me, an unsatisfied customer. While having this complaint on record will not improve the condition of my driveway, I wish for it to serve as a warning for other potential clients of this company. In my experience, I found Frank of Grant's llc did not conduct business in a professional manner and made no attempts to address my dissatisfaction as a consumer of his services. 
Sincerely,
[redacted]

Complaint: 10638071
I am rejecting this response because:
While I could dispute on a point by point basis the claims put forth by Frank, of Grant's llc., in his rebuttal, for many of them are dubious, I b[redacted]eve I will receive no redress from said company. Frank obviously does not agree with my opinion of the poor quality of work done on my driveway, but I do not wish to devolve this correspondence into a battle of "he said/he said."  Not all of the grievances I put forth in my complaint were addressed in the business's response and those that were did not accurately or satisfactorily deal with my concerns.  Frank has still not returned any of my phone calls or offered any contact or resolution for me, an unsatisfied customer. While having this complaint on record will not improve the condition of my driveway, I wish for it to serve as a warning for other potential clients of this company. In my experience, I found Frank of Grant's llc did not conduct business in a professional manner and made no attempts to address my dissatisfaction as a consumer of his services. 
Sincerely,
[redacted]

Review: I contracted with Grant's llc for driveway drainage and excavation work. Frank asked for a $2000 deposit up front, which was paid. I was told the work would begin the following week. He then proceeded to avoid communication when he could and broke several promises he made about delayed start dates. Ultimately, he did not show up to do the work until over two months later. When he did the work, he said I had to pay him additional money beyond what we had agreed upon in order for him to complete the job as we had originally agreed. Despite raising the price, Frank still did not achieve the driveway grading results he had promised, created new drainage issues, and did not clean up the worksite. The job was promised to be done in November, but was not done until the end of January. The ground was consequently frozen, and thus Frank had to leave large frozen chunks of earth piled up near the driveway rather than breaking up the excavated material and smoothing it out. I was also told that a small tree which was excavated would be broken up, which it was not. The result is a very unfinished look for a rather expensive driveway job. Snow fell three days after the completion of the job and the ground was continuously covered until spring. I contacted Frank to discuss my concerns. He said he would come over to view and discuss the problems, but did not show up and has ignored three phone calls since.Desired Settlement: I would like Frank to level the grade of the part of the driveway that was originally promised and smooth out the excavation debris that was left.

Business

Response:

First thing we did at [redacted] house was to remove all the frost from driveway & piled up in designated area as discussed with [redacted] & myself. At that time I explained that he would have piles of driveway aggrate once frost thawed. He then assured me not a problem this is where all debris goes, he doesn't use that part of yard. We then began to proceed to remove trees & overgrowth that was encouchingon the driveway/parking area. All debris & overgrowth was dumped in same designated area as approved by [redacted]. We then proceeded to install covert pipe & 2 re tension ponds before & after covert pipe. Once that was done we trucked in 3/4" process stone to begin grading off driveway. We compacted stone in 4" lifts with a 2 1/2 ton vibratory roller until final grade was reached. At that time [redacted] wanted to make parking area larger thAn discussed in original contract so I told him there would be an additional cost for material to be trucked in & he agreed upon it. So we proceeded to truck in more driveway aggragate until new final grade was reached. " at this time I did not charge for extra machine/labor costs." Then [redacted] & I walked the entire driveway to assure there were no other issues, no issues were found & completion of driveway was found satisfactory by [redacted] & Grants LLC. If you have any further questions please feel free to contact me at [redacted]. Sincerely,