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Granutec Inc

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Granutec Inc Reviews (2)

Ordered two Granutec Grinders Model [redacted] in [redacted] and have never received these.Ordered two Granutec Model [redacted] grinders (Quote# [redacted] from Granutec ([redacted] POXXXXXXXXXX was sent out on [redacted] 2014 with delivery supposed to be [redacted] 2015. There were two payments made totaling [redacted] to Granutec. The Grinders were not delivered in [redacted] and when I contacted [redacted] she assured BD that the grinders would ship the end of [redacted]. The end of may came and still no grinders and when we contacted [redacted] she provided BD with tracking numbers saying the Grinders had shipped. When the Grinders didn't arrive we checked the tracking numbers and found we were given false numbers. There was no shipment. ** has asked several times for the grinders and continue to get the run around and now [redacted] will not answer the phone when called. [redacted] would like their money back or the grinders we were promised shipped to [redacted] Granutec Account number XXXXXXX with [redacted]Desired SettlementFinish the Grinders and deliver or return the [redacted] we have paid Granutec.Business Response Machines are being completed and will be shipped out this week. I can provide photos of the machines if requested.Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)The grinders are still needed. However this is one of many times that we were told that the grinders would be shipping only to recieve nothing. And yes we would like to see the pictures of the grinders.Final Consumer Response Just wanted to let you know that we have received absolutely nothing from Granutec on these two grinders. I never did receive any pictures of these grinders in build as she stated and I checked with our shipping dept and no grinders have shown up. This seems like the same old song and dance Granutec has done before stating these grinders are on their way and then we actually get nothing. [redacted]Final Business Response These machines are out for delivery today [redacted] motor [redacted] pro# XXXXXXXXX. I had provided this information to [redacted] who was expediting this order and also to [redacted] for the [redacted] office of [redacted] as well. I had not communicated anything further because on [redacted] 2015 I had received an email that stated the complaint was satisfied and closed.

Ordered two Granutec Grinders Model [redacted] in [redacted] and have never received these.Ordered two Granutec Model [redacted] grinders (Quote# [redacted] from Granutec ([redacted] POXXXXXXXXXX was sent out on [redacted] 2014 with delivery supposed to be [redacted] 2015. There were two payments made totaling [redacted] to Granutec. The Grinders were not delivered in [redacted] and when I contacted [redacted] she assured BD that the grinders would ship the end of [redacted]. The end of may came and still no grinders and when we contacted [redacted] she provided BD with tracking numbers saying the Grinders had shipped. When the Grinders didn't arrive we checked the tracking numbers and found we were given false numbers. There was no shipment. ** has asked several times for the grinders and continue to get the run around and now [redacted] will not answer the phone when called. [redacted] would like their money back or the grinders we were promised shipped to [redacted] Granutec Account number XXXXXXX with [redacted]Desired SettlementFinish the Grinders and deliver or return the [redacted] we have paid Granutec.Business Response Machines are being completed and will be shipped out this week. I can provide photos of the machines if requested.Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)The grinders are still needed. However this is one of many times that we were told that the grinders would be shipping only to recieve nothing. And yes we would like to see the pictures of the grinders.Final Consumer Response Just wanted to let you know that we have received absolutely nothing from Granutec on these two grinders. I never did receive any pictures of these grinders in build as she stated and I checked with our shipping dept and no grinders have shown up. This seems like the same old song and dance Granutec has done before stating these grinders are on their way and then we actually get nothing. [redacted]Final Business Response These machines are out for delivery today [redacted] motor [redacted] pro# XXXXXXXXX. I had provided this information to [redacted] who was expediting this order and also to [redacted] for the [redacted] office of [redacted] as well. I had not communicated anything further because on [redacted] 2015 I had received an email that stated the complaint was satisfied and closed.

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Description: Machinery-New

Address: Po Box 537, Douglas, Massachusetts, United States, 01516-0537

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