Thank you for your feedbackWe value this tremendously and would like to take this opportunity to apologize for any negative experiences you may have encountered while working with our agency On 7/19/16, this customer purchased a Month Marketing Package for the agreed upon price of $The total amount was to be paid in installments; $on 7/19/16, $on 11/19/16, $on 1/19/17, and $on 4/19/All work was being performed as ordered, and at no time have we received a request to cancel services from the customerThe payment scheduled for 11/16/was declinedWhen we contacted her regarding the declined payment, she informed the representative that she did not intend to make any additional payments because she was unhappy with the serviceAt that time we canceled the Month Marketing Package and all remaining payments Because all work was provided as ordered, provided benefit, and the customer did not pay in full, we do not feel a full refund is justifiedIn a good faith effort to resolve this issue in a mutually satisfactory manner, we are willing to offer a 20% refund of monies paid ($650.00), in the amount of $ Please have the customer contact [email protected] if they would like to pursue this refund amount
Thank you for your feedbackWe value this tremendously and would like to take this opportunity to apologize for any negative experiences you may have encountered while working with our agency The billing dates and amounts stated in this complaint are incorrectThis customer purchased a 4-Month Internet Marketing package and a Branded Responsive Website Design & Development for the agreed upon cost of $3,The total cost was to be paid in payments; $on 6/2/and $on 8/7/The only payment that was processed was $on 6/2/ The customer requested to cancel the order on 6/15/15, and we agreed to a full refundThe customer was refunded in full directly to their credit card, in the amount of $1837.50, on 6/30/Please ask the customer to check their records to confirm correct billing dates and amounts / [redacted] Style Definitions */
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.? This is not the truth at all I was the person who discovered the drop in ratings and I continued to monitor this? I called and emailed I have emails to prove that my rankings were not getting any better? On the contrary they were getting worseOur company relies on two things to stimulate business word of mouth and our website? If they cannot find us then we cannot sell our cats? They know this and for the month of December and January my rankings continues to drop more and more and more? I CONTINUOUSLY had to asked for an update and what the cause of this or anything? At this point my phone calls and sales have plummeted during those two months were I had to take a significant loss of sales? At this point I am looking and want a FULL REFUND.? Regards,? [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Thank you for your response and offer However, I am still requesting a full refund in the amount of $1, I was falsely lead to believe my two websites were in dire need of a total rebuild and makeover I was told some meta tags were missing and the rest had to be redone This, as it turns out, was untrue You did not add any new meta tags and only made a change to one of the existing ones which resulted in my site having errors and not being able to pass W3C validation I was also told my body text on the webpage needed to be redone and changed for better SEO, however, none of the text was changed I was also told you would target the keywords of my choice However, you targeted your own keywords which had nothing to do with the ones I wanted and had little to do with my two sites Since you didn’t complete the work you said my sites needed, and since the one change you did make to the one meta tag that caused the W3C validation error was removed, I am again requesting a full refund in the amount of $1,Thank you for your time and help in resolving this matterRegards, [redacted]
Thank you for your feedbackWe value this tremendously and would like to take this opportunity to apologize for any negative experiences you may have encountered while working with our agency.? All phone numbers associated with this account have been added to our internal Do Not Call ListNo further calls will be made to these numbersPlease contact our Customer Care Department if you wish to further discuss
On 12/28/16, when the customer and account coordinator initally discussed the decrease in rankings, some rankings were as follows:Savannah kittens for saleGoogle: # Savannah kittensGoogle: # We made modifications in an effort to better the results on 1/2/On 1/5/17, we noted an increase in some rankings as follows:Savannah kittens for saleGoogle: # 11Savannah kittensGoogle: # 10We feel that given ample time to rectify the issue we would have been able to realize a continued increase in rankings for these, and additional terms
Thank you for your feedbackWe value this tremendously and would like to take this opportunity to apologize for any negative experiences you may have encountered while working with our agency The provided phone number has been added to our internal “do-not-call-list” to ensure that there will be no further contact from our agency The details in this complaint do not match the history we have records ofThe customer’s order purchase history, along with the paid prices is: 5/9/- $- Website Analysis Report and Consultation? 5/23/- $- Month Marketing Package 8/21/- $- Website Analysis Report and Consultation 9/12/- $- Month Marketing Package 7/11/- $- Website Analysis Report and Consultation All services were provided as orderedThe most recent phone contacts are an attempt to fulfill the consultation for the website analysis report that was purchased on 7/11/As stated prior, all contact will cease
Thank you for your feedbackWe value this tremendously and would like to take this opportunity to apologize for any negative experiences you may have encountered while working with our agencyIn a good faith effort to resolve this, the customer was refunded in full directly through their credit card used to make the service package purchaseWe would like to urge the customer to contact our Customer Care team at ###-###-#### to further discuss this issue in an effort to gain increased results
Thank you for your feedbackWe value this tremendously and would like to take this opportunity to apologize for any negative experiences you may have encountered while working with our agency.On 3/1/17, this customer purchased the Month Marketing Package for the agreed upon price of $All work has been provided as agreed upon and ordered The customer did express his dissatisfaction regarding the service he was receiving and requested a full refund of monies paidBecause all work was being provided as ordered, we told him a refund was not due, yet offered a 25% refund, in the amount of $The customer did not accept this offer as satisfactoryThe customer has been in contact with multiple employees, several times, throughout his service packageWe apologize for any calls or emails that were not responded to in a satisfactory time frameWe continue to remain in contact with this customer in an attempt to reach a mutually satisfactory resolution ? We did log in to their website and make our initial optimization changes on 3/8/We typically allow our changes month to take full effect before further modifying themDue to this “waiting period”, we do not log in to make additional changes within that time frame? In a good faith effort to resolve this matter in a mutually satisfactory manner, as previously communicated with the customer, we are willing to offer a 25% refund of monies paid, in the amount of $Please have customer contact [redacted] to receive refund.? Our refund offer is $
Thank you for your feedbackWe value this tremendously and would like to take this opportunity to apologize for any negative experiences you may have encountered while working with our agencyThis customers’ phone number has been placed on our internal do not call listWe greatly apologize for the inconveniencePlease ask the past customer contact our customer service department at [redacted] if they receive any further contact and we will be glad to look into it and rectify the issue? ?
Thank you for your feedbackWe value this tremendously and would like to take this opportunity to apologize for any negative experiences you may have encountered while working with our agencyAll services that were purchased by this customer were completed as ordered and detailed in the confirmation of services sent to the customer at the time of purchaseThe customer is correct in that our strategy includes a period of time in which we research analytics of how websites are interacting with the search engines before we apply our recommended changesThe changes we implemented to the customers’ website did have a positive effect on their search engine rankings for multiple terms relevant to their businessMany of the changes we implemented to the customers’ website are still on their website as of today, 6/30/As the customer stated, upon expressing their dissatisfaction, we canceled their account and waived the final payment that was dueBecause all work was provided as ordered, provided benefit, and the customer did not pay in full, we do not feel a full refund is justifiedIn a good faith effort to resolve this issue in a mutually satisfactory manner, we are willing to offer a 20% refund of monies paid ($825.00), in the amount of $ Please have the customer contact [email protected] if they would like to pursue this refund amount
Thank you for your feedbackWe value this tremendously and would like to take this opportunity to apologize for any negative experiences you may have encountered while working with our agency.On 3/1/17, this customer purchased the Month Marketing Package for the agreed upon price of $All work has been provided as agreed upon and ordered The customer did express his dissatisfaction regarding the service he was receiving and requested a full refund of monies paidBecause all work was being provided as ordered, we told him a refund was not due, yet offered a 25% refund, in the amount of $The customer did not accept this offer as satisfactoryThe customer has been in contact with multiple employees, several times, throughout his service packageWe apologize for any calls or emails that were not responded to in a satisfactory time frameWe continue to remain in contact with this customer in an attempt to reach a mutually satisfactory resolution We did log in to their website and make our initial optimization changes on 3/8/We typically allow our changes month to take full effect before further modifying themDue to this “waiting period”, we do not log in to make additional changes within that time frame In a good faith effort to resolve this matter in a mutually satisfactory manner, as previously communicated with the customer, we are willing to offer a 25% refund of monies paid, in the amount of $Please have customer contact [redacted] to receive refund Our refund offer is $
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, [redacted] The work was NOT provided as agreed. They told me that it would increase my sales and it did not. I have proof of that, I can show you a graph from the company that houses my web site. Why would I pay this much money for something that has no effect on my sales? Then when I told them it had no effect, they tried to sell me ANOTHER package, redoing my web site. They said that my site was out of date and that was really the reason my sales have not increased. I am not going to fall for their sales pitch twice! They also told me that they would get back with me and show me more about how it had improved my site. They did not do that. I am not a programmmer, and perhaps they really did something behind the scenes to my web site, but if there is no visible evidence and there is no increase in sales, why would I want to purchase something that doesn't change anything? This is the second time this company has scammed me so I am a fool, I guess. But the first time I paid in full even though I saw no increase. This time MIa told me that they were going to do a lot more and this time it would make a difference. It did not.
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is not the truth at all I was the person who discovered the drop in ratings and I continued to monitor this I called and emailed I have emails to prove that my rankings were not getting any better On the contrary they were getting worseOur company relies on two things to stimulate business word of mouth and our website If they cannot find us then we cannot sell our cats They know this and for the month of December and January my rankings continues to drop more and more and more I CONTINUOUSLY had to asked for an update and what the cause of this or anything At this point my phone calls and sales have plummeted during those two months were I had to take a significant loss of sales At this point I am looking and want a FULL REFUND Regards, [redacted]
Thank you for your feedbackWe value this tremendously and would like to take this opportunity to apologize for any negative experiences you may have encountered while working with our agency The website files necessary to transfer the website to a new hosting provider have already been sent to this customerWe provided assistance to their new webmaster to make the transition as smooth as possibleIf the customer needs any additional assistance, please have them contact our customer service department, and they will be happy to helpThe website was not taken down or deleted until we made certain that the website was being hosted by the new provider The last service package purchased on 6/26/included: - - Month Internet Marketing Package including pages of on page Search Engine Optimization o Google + Profile set up, optimized, and verified on 6/30/o Pages on page search engine optimization completed and implemented to website on 7/11/o Progress report sent to customer on 12/3/o Final report sent to customer on 5/26/ - - Blogging Guide & Consultation o Blogging Guide sent to customer on 7/3/ - - Annual Website Hosting o Renewed 6/26/14; Website is currently live on another hosting providers server o Updated website to WordPress and plugins completed on 5/22/o Verified sitemap on 7/12/ / [redacted] Style Definitions */
Thank you for your feedbackWe value this tremendously and would like to take this opportunity to apologize for any negative experiences you may have encountered while working with our agency On 7/19/16, this customer purchased a Month Marketing Package for the agreed upon price of $The total amount was to be paid in installments; $on 7/19/16, $on 11/19/16, $on 1/19/17, and $on 4/19/All work was being performed as ordered, and at no time have we received a request to cancel services from the customerThe payment scheduled for 11/16/was declinedWhen we contacted her regarding the declined payment, she informed the representative that she did not intend to make any additional payments because she was unhappy with the serviceAt that time we canceled the Month Marketing Package and all remaining payments Because all work was provided as ordered, provided benefit, and the customer did not pay in full, we do not feel a full refund is justifiedIn a good faith effort to resolve this issue in a mutually satisfactory manner, we are willing to offer a 20% refund of monies paid ($650.00), in the amount of $ Please have the customer contact [email protected] if they would like to pursue this refund amount
Thank you for your feedbackWe value this tremendously and would like to take this opportunity to apologize for any negative experiences you may have encountered while working with our agency The billing dates and amounts stated in this complaint are incorrectThis customer purchased a 4-Month Internet Marketing package and a Branded Responsive Website Design & Development for the agreed upon cost of $3,The total cost was to be paid in payments; $on 6/2/and $on 8/7/The only payment that was processed was $on 6/2/ The customer requested to cancel the order on 6/15/15, and we agreed to a full refundThe customer was refunded in full directly to their credit card, in the amount of $1837.50, on 6/30/Please ask the customer to check their records to confirm correct billing dates and amounts / [redacted] Style Definitions */
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.? This is not the truth at all I was the person who discovered the drop in ratings and I continued to monitor this? I called and emailed I have emails to prove that my rankings were not getting any better? On the contrary they were getting worseOur company relies on two things to stimulate business word of mouth and our website? If they cannot find us then we cannot sell our cats? They know this and for the month of December and January my rankings continues to drop more and more and more? I CONTINUOUSLY had to asked for an update and what the cause of this or anything? At this point my phone calls and sales have plummeted during those two months were I had to take a significant loss of sales? At this point I am looking and want a FULL REFUND.? Regards,? [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Thank you for your response and offer However, I am still requesting a full refund in the amount of $1, I was falsely lead to believe my two websites were in dire need of a total rebuild and makeover I was told some meta tags were missing and the rest had to be redone This, as it turns out, was untrue You did not add any new meta tags and only made a change to one of the existing ones which resulted in my site having errors and not being able to pass W3C validation I was also told my body text on the webpage needed to be redone and changed for better SEO, however, none of the text was changed I was also told you would target the keywords of my choice However, you targeted your own keywords which had nothing to do with the ones I wanted and had little to do with my two sites Since you didn’t complete the work you said my sites needed, and since the one change you did make to the one meta tag that caused the W3C validation error was removed, I am again requesting a full refund in the amount of $1,Thank you for your time and help in resolving this matterRegards, [redacted]
Thank you for your feedbackWe value this tremendously and would like to take this opportunity to apologize for any negative experiences you may have encountered while working with our agency.? All phone numbers associated with this account have been added to our internal Do Not Call ListNo further calls will be made to these numbersPlease contact our Customer Care Department if you wish to further discuss
On 12/28/16, when the customer and account coordinator initally discussed the decrease in rankings, some rankings were as follows:Savannah kittens for saleGoogle: # Savannah kittensGoogle: # We made modifications in an effort to better the results on 1/2/On 1/5/17, we noted an increase in some rankings as follows:Savannah kittens for saleGoogle: # 11Savannah kittensGoogle: # 10We feel that given ample time to rectify the issue we would have been able to realize a continued increase in rankings for these, and additional terms
Thank you for your feedbackWe value this tremendously and would like to take this opportunity to apologize for any negative experiences you may have encountered while working with our agency The provided phone number has been added to our internal “do-not-call-list” to ensure that there will be no further contact from our agency The details in this complaint do not match the history we have records ofThe customer’s order purchase history, along with the paid prices is: 5/9/- $- Website Analysis Report and Consultation? 5/23/- $- Month Marketing Package 8/21/- $- Website Analysis Report and Consultation 9/12/- $- Month Marketing Package 7/11/- $- Website Analysis Report and Consultation All services were provided as orderedThe most recent phone contacts are an attempt to fulfill the consultation for the website analysis report that was purchased on 7/11/As stated prior, all contact will cease
Thank you for your feedbackWe value this tremendously and would like to take this opportunity to apologize for any negative experiences you may have encountered while working with our agencyIn a good faith effort to resolve this, the customer was refunded in full directly through their credit card used to make the service package purchaseWe would like to urge the customer to contact our Customer Care team at ###-###-#### to further discuss this issue in an effort to gain increased results
Thank you for your feedbackWe value this tremendously and would like to take this opportunity to apologize for any negative experiences you may have encountered while working with our agency.On 3/1/17, this customer purchased the Month Marketing Package for the agreed upon price of $All work has been provided as agreed upon and ordered The customer did express his dissatisfaction regarding the service he was receiving and requested a full refund of monies paidBecause all work was being provided as ordered, we told him a refund was not due, yet offered a 25% refund, in the amount of $The customer did not accept this offer as satisfactoryThe customer has been in contact with multiple employees, several times, throughout his service packageWe apologize for any calls or emails that were not responded to in a satisfactory time frameWe continue to remain in contact with this customer in an attempt to reach a mutually satisfactory resolution ? We did log in to their website and make our initial optimization changes on 3/8/We typically allow our changes month to take full effect before further modifying themDue to this “waiting period”, we do not log in to make additional changes within that time frame? In a good faith effort to resolve this matter in a mutually satisfactory manner, as previously communicated with the customer, we are willing to offer a 25% refund of monies paid, in the amount of $Please have customer contact [redacted] to receive refund.? Our refund offer is $
Thank you for your feedbackWe value this tremendously and would like to take this opportunity to apologize for any negative experiences you may have encountered while working with our agencyThis customers’ phone number has been placed on our internal do not call listWe greatly apologize for the inconveniencePlease ask the past customer contact our customer service department at [redacted] if they receive any further contact and we will be glad to look into it and rectify the issue? ?
Thank you for your feedbackWe value this tremendously and would like to take this opportunity to apologize for any negative experiences you may have encountered while working with our agencyAll services that were purchased by this customer were completed as ordered and detailed in the confirmation of services sent to the customer at the time of purchaseThe customer is correct in that our strategy includes a period of time in which we research analytics of how websites are interacting with the search engines before we apply our recommended changesThe changes we implemented to the customers’ website did have a positive effect on their search engine rankings for multiple terms relevant to their businessMany of the changes we implemented to the customers’ website are still on their website as of today, 6/30/As the customer stated, upon expressing their dissatisfaction, we canceled their account and waived the final payment that was dueBecause all work was provided as ordered, provided benefit, and the customer did not pay in full, we do not feel a full refund is justifiedIn a good faith effort to resolve this issue in a mutually satisfactory manner, we are willing to offer a 20% refund of monies paid ($825.00), in the amount of $ Please have the customer contact [email protected] if they would like to pursue this refund amount
Thank you for your feedbackWe value this tremendously and would like to take this opportunity to apologize for any negative experiences you may have encountered while working with our agency.On 3/1/17, this customer purchased the Month Marketing Package for the agreed upon price of $All work has been provided as agreed upon and ordered The customer did express his dissatisfaction regarding the service he was receiving and requested a full refund of monies paidBecause all work was being provided as ordered, we told him a refund was not due, yet offered a 25% refund, in the amount of $The customer did not accept this offer as satisfactoryThe customer has been in contact with multiple employees, several times, throughout his service packageWe apologize for any calls or emails that were not responded to in a satisfactory time frameWe continue to remain in contact with this customer in an attempt to reach a mutually satisfactory resolution We did log in to their website and make our initial optimization changes on 3/8/We typically allow our changes month to take full effect before further modifying themDue to this “waiting period”, we do not log in to make additional changes within that time frame In a good faith effort to resolve this matter in a mutually satisfactory manner, as previously communicated with the customer, we are willing to offer a 25% refund of monies paid, in the amount of $Please have customer contact [redacted] to receive refund Our refund offer is $
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, [redacted] The work was NOT provided as agreed. They told me that it would increase my sales and it did not. I have proof of that, I can show you a graph from the company that houses my web site. Why would I pay this much money for something that has no effect on my sales? Then when I told them it had no effect, they tried to sell me ANOTHER package, redoing my web site. They said that my site was out of date and that was really the reason my sales have not increased. I am not going to fall for their sales pitch twice! They also told me that they would get back with me and show me more about how it had improved my site. They did not do that. I am not a programmmer, and perhaps they really did something behind the scenes to my web site, but if there is no visible evidence and there is no increase in sales, why would I want to purchase something that doesn't change anything? This is the second time this company has scammed me so I am a fool, I guess. But the first time I paid in full even though I saw no increase. This time MIa told me that they were going to do a lot more and this time it would make a difference. It did not.
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is not the truth at all I was the person who discovered the drop in ratings and I continued to monitor this I called and emailed I have emails to prove that my rankings were not getting any better On the contrary they were getting worseOur company relies on two things to stimulate business word of mouth and our website If they cannot find us then we cannot sell our cats They know this and for the month of December and January my rankings continues to drop more and more and more I CONTINUOUSLY had to asked for an update and what the cause of this or anything At this point my phone calls and sales have plummeted during those two months were I had to take a significant loss of sales At this point I am looking and want a FULL REFUND Regards, [redacted]
Thank you for your feedbackWe value this tremendously and would like to take this opportunity to apologize for any negative experiences you may have encountered while working with our agency The website files necessary to transfer the website to a new hosting provider have already been sent to this customerWe provided assistance to their new webmaster to make the transition as smooth as possibleIf the customer needs any additional assistance, please have them contact our customer service department, and they will be happy to helpThe website was not taken down or deleted until we made certain that the website was being hosted by the new provider The last service package purchased on 6/26/included: - - Month Internet Marketing Package including pages of on page Search Engine Optimization o Google + Profile set up, optimized, and verified on 6/30/o Pages on page search engine optimization completed and implemented to website on 7/11/o Progress report sent to customer on 12/3/o Final report sent to customer on 5/26/ - - Blogging Guide & Consultation o Blogging Guide sent to customer on 7/3/ - - Annual Website Hosting o Renewed 6/26/14; Website is currently live on another hosting providers server o Updated website to WordPress and plugins completed on 5/22/o Verified sitemap on 7/12/ / [redacted] Style Definitions */