Granville Property Management Reviews (%countItem)
Granville Property Management Rating
Address: 333 Sandy Springs Cir, Atlanta, Georgia, United States, 30328
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Our rent in Decatur, Ga is $1425/mo.... Their rating is a 2.3 star on google!! This is the absolute worst property management company I've ever come across. They take days to respond to basic maintenance requests, they tell you any maintenance $100 or under is tenant responsibility, which isn't bad, that's actually feasible, along with all major appliances they are responsible for replacing or fixing, wonderful, also anything 'Structural? Granville or the owner is responsible for but they decided what those things are. They told us they don't clean gutters, a typical gutter cleaning is $169 but they said they don't do that! I'm sorry is that or is that NOT structured into the homes foundation'? I mean what the ***'? Then we can't clean the walls Bc the paint comes off and they sent us an email saying the paint color, WTF does that have to do with anything'?? You expect us to paint a house that's not ours'? Again, structural as far as I'm concerned. We had to have all the light sockets replaced, ceiling fan, hot water heater, flood lights they still refuse to replace and change out the electrical unit for the backyard light at night, doors came off the hinges they had to fix that, they had to unstick all the windows as they wouldn't even open and then told us screening ISNT their responsibility either. Also the back sliding door won't stay locked and they refuse to fix that also. Windows don't have freaking locks on them, had I known have this *** woulda been an issue I wouldn't have ever subjected my family
To being into this home, I'm locked into another *** year lease after they half assed addressed the MOVE IN LIST provided to us BY THEM!!!! DO NOT WASTE YOUR TIME WITH THIS BS COMPANY!!!!! They're horrible!!!!! I'm
Sure I'll be making another review soon on some
Other *** they won't honor as a management company and moral responsibility. I've been BEYOND patient!!!! GRANVILLE IS JUST THE PROPERTY MANAGEMENT COMPANY!!
Product_Or_Service: Rental property
Contact by the Business The company is so hands off and they need to be more professional in regards to speaking with and being in the business of people. They email you with two and three word responses in regards to something being wrong and majority of it they can't be bothered with, I have proof of everything I'm saying and will gladly provide it if need be. They are beyond careless and unprofessional and have two maintenance men for the entire company. I want this house fixed and in 100% acceptable living order!
Contact Email: ***@granvillemanagement.net
Tenants are ungrateful and impossible to please. ALL of those stated complaints are in fact addressed in a SIGNED lease. Tenant is responsible for general maintenance and that includes GUTTERS. This is a single family home. You won't find a company who rents homes and cleans yards and gutters on this planet!! The fact that the owner employs his own maintenance staff is an exception and in turn, provides timely and exceptional service instead of having to hire a third party who takes weeks to complete a work order.
(The consumer indicated he/she DID NOT accept the response from the business.)
We are NOT ungrateful. I have a copy of my lease and nothing that I've submitted to maintenance is tenant responsibility. My lease says property management is responsible for screening but I have emails from Kim saying they are NOT responsible for it, that we are. I have emails and lease stating maintenance requests $100 and below are tenant responsibility, excluding electrical and structural defects, appliances and anything in regards to altering property without written consent. I've not asked them to repair ANYTHING that wasn't already on the MOVE IN LIST supplied TO US, BY RHONDA AT GRANVILLE, I have time stamped documents and dated documents supporting this claim. I'm not purchasing paint to paint the interior of this home when I don't own it, that's crazy. There's no top seal or coating on those paint and it's coming off. That's NOT GENERAL MAINTENANCE responsibility of a tenant. Nor is electrical flood lighting replacement, or calling HVAC and paying to have a room redone because the vents aren't circulating air NOR heat anymore. Walls and doors have holes, doors and frames are eaten thru by whatever previous tenants were here and their animals, there was garbage and filled cans with wood debris and spackling from whatever was done before we got here, all we wanted was BASIC STUFF FIXED! I don't know why Jonathan or Granville think these things are an extra expense after already paying over $18,200 to stay here within a years time. Jonathan emailed me stating I can break my lease which is fine, with absolutely no penalty, meaning we should have someone come and do a walkthru upon departure when we do leave this residence Bc nothing here was any better than when we got here other than the microwave replacement. Our security deposit is contingent on leaving the place HOW WE GOT IT, if not improved. All
We have done is improve this house with maintenance requests we haven't damaged a thing. If it can be agreed upon that our security deposit won't be held pending the walkthrough. I the fact we were called ungrateful is beyond unprofessional given the lack of empathy based on basic living conditions. I can guarantee Jonathan not anyone else would live in a place like this had they known getting basic stuff fixed would be should a hassle. The maintenance men than come here are extremely nice and we provide them with drinks and food and home hospitality when they come every single time. They are beyond helpful and have been absolutely nothing short of wonderful and attentive. The only time they do come though is when it's something hazardous or this last time I made such a stink about renewing the lease and having our original move in list addressed they finally sent them
Over. AFTER A YEAR of waiting. No one is requesting "on site maintenance" but when something needs to be fixed I'd expect it done in a timely manner as would anyone. Example, I requested the locked be changed as a tenant here skipped out on the lease and hasn't returned the key, have them come
To change them??? NOOOOO!!! The removed his name of
Course so we could sign the new lease tho, which benefits them. I understand this is business and nothing personal which is why I've waited so long and made so many ridiculously simple requests before having gone this far and taking this route for a response. It's a shame THIS IS WHAT IT TOOK to get one. So the question stated above this asks do I accept this response from the business, the way it's worded here no. I want it in writing on this platform that pending walkthru my security deposit won't be held and THEN I'll accept the response. Jonathan emailed me directly and I asked this of him on Thursday March 12, 2020 would my deposit be held pending walkthru and breaking the lease early (as that would be a penalty) but he has yet to respond to my email as of today, Monday evening 7pm March 16th, 2020.