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Grape Escapes Nova Scotia Wine Tours

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Grape Escapes Nova Scotia Wine Tours Reviews (2)

Initial Business Response /* (1000, 5, 2016/05/11) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@pcrminc.com
Thank you for contacting us regarding your situation. We always welcome feedback to continually improve our customer service and...

property. One of the ways we ensure a satisfied customer, and a smooth move-in process, is by offering to show the apartment before the resident signs their lease. If there are any missed items and/or issues, we resolve them immediately and continue to stay in the apartment until the resident is satisfied. In addition, we also provide a Move-In Statement of Condition Addendum so they can report any items our residents may find unsatisfactory in their apartment. Upon reviewing Ms [redacted]'s addendum, the items mentioned in this complaint were not listed. If there are any maintenance problems still existing, please contact our office so we may correct them immediately. Per our lease agreement, we do enter your apartment for emergency purposes and inspections. This allows us to maintain our property, and your apartment, to the standards you and our award winning community are accustomed to. In the event we are inspecting your apartment, advanced written notice is provided. Per our Resident Selection Criteria, we do run background checks and nationwide criminal history reports on all our applicants. We do not run background checks on family members unless they fill out an application and plan on residing within our community. All persons who will be living in the apartment must pass our background checks and be added to the lease agreement. Per my conversation with Ms [redacted] on May 5th, she was given contact information regarding why a photo of her family member was in her file.
I sincerely hope this explanation clears up any concerns and/or miscommunication regarding your apartment. If I can assist you any further, please don't hesitate to contact me directly.
Thank you for your continued residency at Hampton In Highland.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After my payment of deposit & rent was released to Hampton of Highlands Apartments, I received keys to another apartment, not the one I was shown which was in excellent condition. After move in I notice loud noise when using garbage disposal, cabinet handles falling off, screens falling out of patio, sections of carpet were replaced with patches and not very clean. These problems were not found in the apartment I was originally shown prior to move in. All issues were reported on paper but not addressed. It is understandable that during emergencies the unit must be entered. How ever I do not believe my apartment should be inspected I am not a section 8 or low income housing recipient as your organization states they do not accept. Routine maintenance should be conducted based on resident issues, not random demands for example:putting radon detectors in apartments randomly selected while tenants are out and are not aware if they have been selected to have this devise put in there home which states you can open windows, turn on fans and a list of other routine things you normally do in your home but due I am unable certain things in my home until they remove the device. Now they want to check for leaks in apartments this week (always states your presence is not required). If there is no leaks reported from me or the person under me, I do not see how a leak could be a issue. Every month there is a new reason they need to enter the unit, but no repairs are made when they are there or when you submit request. a back ground check was part of the rental agreement on each person occupying the unit and of course I have no problem with this request it was completed and each person living in the apartment paid and and approved the back ground check and the occupants were completely cleared, however no mention of my family member was ever requested or mentioned during or after the back ground check was completed. I have lived in Indiana for over 15 years and never has anyone inquired about any adult family member not part of the living arrangements and this person has never lived with me. My new address is not available to the public at this time I have not updated personal credential or work information how would someone know to come to Hampton Highland apartments for this person. the occupants have no criminal back ground
Final Business Response /* (4000, 9, 2016/05/20) */
Per my previous response, if there are any maintenance issues that need to be corrected in your apartment, please contact myself and/or the office directly. We will be happy to make an appointment to enter your home to make all necessary repairs to your satisfaction.
To continue maintaining our apartment community, inspections are necessary and advanced notice is given to our residents. This is covered in your lease and agreed to upon move-in.
Per my previous response, background checks are performed on occupants only with their signed permission. Additional information regarding the family members photo was given to your roommate/mother on May 5th. Please call the contact number provided for more specific information.
Thank you again for your residency.

Initial Business Response /* (1000, 5, 2017/05/04) */
Thank you for making us aware of this situation. We will do everything we can to resolve these complaints and hope to have a happy resident as an end result. They are correct; we rent our apartments based on a model. This is done as a courtesy...

to our current residents. Most of the time we are pre-leasing apartments where the current resident has not yet vacated; therefore, we do not want to inconvenience them or make them feel uncomfortable walking 'strangers' through their home. To assist our new residents, we offer a walk through of their apartment before they move-in and sign the lease. In addition, the residents are provided with a move-in condition statement to let us know if there is anything we overlooked. According to our records, this resident did not return that form nor did they report the carpet condition/stains to our office. We would have taken action at that time to correct any items the new resident was unhappy with. A new lease beginning April 16th, 2017 was signed and we mailed a duplicate copy to their apartment. As a renewal gift, we will be happy to provide a complimentary carpet cleaning. To claim this gift, please contact the office. In regards to the towing of their car, the resident is correct; they had the wrong placard/permit inside the vehicle. Per our Vehicle Registration Form, ...."this permit must be hung from the rear view mirror of this specific vehicle...." To research this even further, we checked the towing records/photos to be sure an error was not made. The wrong permit was confirmed. In regards to her son being added to the lease, our lease stipulates that all person 18 or older must be a leaseholder. Due to her son already being an 'occupant', adding him to the lease will not be necessary at this time.
A service request has been created to repair the dishwasher and screens. According to our records, your refrigerator door was repaired on 3/22/17. If you are still experiencing problems, please contact us right away so we may take care of it for you.
In regards to changing the term of your lease agreement, unfortunately, we are unable to accommodate this request. Once the lease term has begun, and it has been endorsed by all parties, the legal document cannot be altered. However, we do offer an Early Termination Agreement. Please contact the office if you would like some additional information.
We are hopeful these explanations are satisfactory and will improve our relationship with the residents. We have won awards for our customer service and sincerely aim to please and serve our residents.

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