Grapevine Ford Lincoln

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that that it is notfactually correct.I have been in contact and work is scheduled to be completed next weekSince my last few service visits did not end well I have no confidence that this will tooThere is a loyalty director that has been following up and keeping in contactMy hope is that we can set a positive standard for future visits Revdex.com MESSAGE FROM BUSINESS:This email is the follto [redacted] rejection of our initial response to his complaint (see below)With regards to the issue in question, [redacted] brought his vehicle to our dealership this past Saturday, 8/15, to have the part in question installed - free of chargeTo ensure that all the work was done to his satisfaction, our Customer Loyalty Director reached out to him via email today to follow-up As of this writing, we have not heard anything from [redacted] to indicate that there are any ongoing issuesWe appreciate the opportunity to have been able to work with [redacted] to correct this issue and again encourage him to contact our Customer Loyalty Director in the future for any questions or issues.Respectfully, [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted]

September 13, Good afternoon Ms***, With regards to Revdex.com Complaint # [redacted] from [redacted] regarding the difference in the amount that was financed vs the amount that was paid off, please note that the amount in question, $was issued to the lien holder on 9/1/The delay was due to our policy in which final payoff is completed when we receive the titleWe are sorry for any misunderstanding surrounding this situationShould Mrand Mrs [redacted] have any further questions, they are welcome to contact our accounting department for further clarification We appreciate that Mrand Mrs [redacted] chose to purchase their vehicle from Grapevine Ford Lincoln and look forward to providing service to them in the future Respectfully, Grapevine Ford Lincoln Tell us why here

December 8, Good afternoon Ms [redacted] With regards to Revdex.com Complaint [redacted] From [redacted] *** regarding the repair issues with his vehicle, we have conducted a thorough review of the repair history to his vehicleIn June 2016, Mr*** brought his vehicle to Grapevine Ford Lincoln for serviceRepairs were made to parts we found that had failed and were covered by an aftermarket 3rd party warrantyAs part of the repair process, they sent out an inspector to verify the failures and the recommended repairsOnly the parts that had failed were covered by the warrantyIt has been months since the original repairThe concern with the engine now is a different concern not related to the original repairAt this time, we have found no incompetence from our technician for the repairs that have been madeAs of Wednesday, 12/6/17, Mr [redacted] has elected to take his vehicle to another Ford store for a second opinionWe have waived the diagnosis and tear down fees of $to lessen the financial burden to the customerPlease see attached the details of the issues and subsequent repairsRespectfully, Grapevine Ford Lincoln Tell us why here

Good evening Ms***We always welcome feedback from our customers regarding any concerns they may have as it allows us the opportunity to work with them directly to resolve any issuesWith regards to Revdex.com Complaint [redacted] from [redacted] regarding an alleged repair (repaint) to the hood of what he had understood to be a brand new vehicle, please note that this Revdex.com notification is the first time this has been brought to our attention.With that said, both our Customer Loyalty Director and New Car Sales Director have contacted Mr [redacted] to discuss the situation and a possible remedyThe new vehicle that Mr [redacted] purchased from Grapevine Ford Lincoln on 4/9/was a dealer trade and as a result, no information regarding any possible repaint of the hood was provided to usAdditionally, no work was done on the vehicle at our dealership.Although the issue with the hood was unbeknownst to us at the time of the sale, Grapevine Ford Lincoln is still willing to work with Mr [redacted] to rectify the situationOur Customer Loyalty Director has informed him that we will cover the cost of the repair to a certain limitAt this time, we are waiting for Mr [redacted] to provide us with the information from the repair shop of his choice.We appreciate that Mr [redacted] chose to purchase the vehicle from Grapevine Ford LincolnWe value his business and look forward to serving him at our dealership in the future.Respectfully, [redacted] ***Grapevine Ford Lincoln

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.I am working directly with the dealership to resolve the issues Regards, [redacted] ***

Ms*** With regards to Revdex.com Complaint [redacted] from *** and [redacted] I have discovered that there is a 2nd complaint from Mr& Mrs [redacted] - Complaint # [redacted] submitted the same day - which is identical in the "Customer's Statement of Problem" and "Desired Settlement"However, the Complaint Background differs on eachI have detailed the differences below:Revdex.com Complaint # [redacted] Revdex.com Complaint [redacted] Purchase Date: 5/20/ Purchase Date: 2/7/2017Model: Escape Model: EscapeAccount Number: [redacted] Account Number: [redacted] Order Number: Order Number:Talked to Company: 5/26/ Talked to Company: 5/10/2017Talked to Company (2nd) 5/25/ Talked to Company (2nd): 3/13/2017Talked to Company (3rd) 5/22/ Talked to Company (3rd): 5/9/We are currently working on our response, but I do need to know to which complaint to respond since they are identical other than the "Complaint Background"Please adviseThank you,Grapevine Ford Lincoln

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and agree with the statement madeHowever, after the discussion through email with the business the problem started againThe replacement part did not fix the problemHere we go again.....Go ahead and close this out as I do not see this problem being fixed anytime soon[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] I do not accept Grapevine Fords Response because they did not contact us within the day time frame notifying us that the loan had been rejectedThey called us over days later and then said that everything was fine and did not contact us until weeks after that saying that they could not get an approvalWe did not falsify any documents and I do not appreciate Grapevine Ford giving out informationThe reason we did not accept the car that Grapevine Ford offered us in the place of our trade is because Grapevine Ford asked for us to pay them an additional fee of $Why should I have to give them money when they sold my car without authorization? The Grapevine Ford dealership continued to be unprofessional even after I gave them time to get this issue resolvedYes they did pay for a rental car for a week but that was only because they did wrong by selling our vehicle, that did not resolve the issueWe would like some sort of compensation rather it being a used car equivalent to the car that they sold, without asking us to pay anythingI have already notified the attorney General office and they stated that Grapevine Ford had no right to sell my car until the loan was final Sincerely, [redacted]

December 19, Good morning MsFord, With regards to Revdex.com Complaint [redacted] from [redacted] concerning the issues with the additional warranties which he says he did not want, we have conducted a thorough review and can provide details upon requestHowever, we have confirmed that his MPP warranty has been cancelled and that the check will be mailed to the lienholder this weekWe are sorry for any inconvenience this may have caused Mr [redacted] and appreciate that he chose to purchase his vehicle from Grapevine Ford LincolnRespectfully, Grapevine Ford Lincoln Tell us why here

With regards to Revdex.com Complaint # [redacted] from [redacted] in which she rejects Grapevine Ford Lincoln’s initial response to her complaint, as stated earlier, the approval for her loan had been overturned at a later date when the bank deemed that certain stipulations had not been metBasically, [redacted] was not employed at the time he completed the credit application although he had indicated that he was employedFurthermore, the bank re-verified that [redacted] became unemployed days prior to filling out the credit application As a result, the bank overturned the approval As for the value of their travehicle, the [redacted] have already received the refund check – personally picked it up from the dealership on Monday, 2/1/ Respectfully, [redacted]

January 13, Good evening Ms*** With regards to Revdex.com Complaint [redacted] from [redacted] and [redacted] regarding the monthly payments for the vehicle purchased from Grapevine Ford Lincoln, Mrs [redacted] did not understand why the amount quoted at the time of the sale was different from the amount expected by the financial institutionTherefore, one of our Finance Producers contacted Mr [redacted] and explained the legitimate cause for the difference - the sales tax for Texas is different from that of AlabamaHe informed Mr [redacted] that in order to address this, Grapevine Ford Lincoln would refund the difference in the sales taxes to Mr [redacted] 's bank and the refund would be reflected in the principleMr [redacted] was pleased with the explanation and action to be takenWe appreciate that the [redacted] s chose to purchase their vehicle from Grapevine Ford Lincoln and look forward to providing service for them in the futureAdditionally, we appreciate having been given the opportunity to clarify the issue and encourage them to contact our Customer Loyalty Director for any future questions or issues that may ariseRespectfully, [redacted] ***Grapevine Ford Lincoln

September 23, Good evening [redacted] *** With regards to Revdex.com complaint # [redacted] from [redacted] *** regarding the repairs of her pre-owned Ford F150, we have reviewed the customer’s concerns and find that our records indicate that we have not seen the vehicle in our service department since the time of reconditioning on February 18, at 74,milesWe have no records indicating dealership knowledge of the concerns between the time of purchase and nowUnfortunately, the concerns associated with the Ms [redacted] vehicle are outside of any internal parameters of coverage we would have and we are not finding any coverages externally through a mechanical service contract Since there is no warranty to cover the repairs, we would be willing to assess some type of customer loyalty discount to the repairs due to Ms [redacted] purchase of the vehicle from Grapevine Ford LincolnWe appreciate that Ms [redacted] chose to purchase her vehicle from Grapevine Ford Lincoln and suggest that she reach out to our Service Director to see what we can do to help themRespectfully, Grapevine Ford Lincoln

Good afternoon Ms*** With regards to Revdex.com Complaint # *** from *** ** *** about the issues surrounding the purchase of his Ford Mustang, we are sorry that his experience was less than what we strive as a dealership to provideThat being said, our management team has
reached out to Mr*** to discuss the resolution of the issuesWe have offered to have his car looked at in service and provide a loaner vehicle during that timeAdditionally, our finance director has taken steps to refund the ZAKTEK. We appreciate that the Mr*** chose to purchase his vehicle from Grapevine Ford Lincoln, allowed us to address the issues and look forward to providing service for him in the future Respectfully, Grapevine Ford Lincoln

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I will keep you in the loop in regards to fixing the problem
Regards,
*** ***

Friday, 11-4-16 Good evening Ms* ***With regards to Revdex.com Complaint *** from *** ** *** regarding repairs to her vehicle and disagreement with the financial portion of her deal, we are sorry that Ms*** feels that Grapevine Ford Lincoln fell short on our agreement with her
However, our Used Car Director and Finance Director both have worked diligently with her on numerous occasions to explain any misunderstandings and to resolve any issues.Our Finance Director has been in constant communication with Ms*** over the past few days and as of today, has resolved her finance issues to her satisfaction.We appreciate that Ms*** chose to purchase her vehicle from Grapevine Ford LincolnWe value her business and look forward to serving her at our dealership in the future.Respectfully,*** ***Grapevine Ford Lincoln

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
At no time did Grapevine Ford offer to find a like vehicle at a like price and in fact, raised the price of the vehicle AFTER a verbal contract was in place to purchase the vehicle. Grapevine Ford continues to act in a "less than honorable way"

*** ***
With regards to Revdex.com Complaint # *** from
John *** in which he states that Grapevine Ford Lincoln promised in writing
to provide him “a cash value for his trade and will now not honor it”, please allow
me to clarify the situation
*** *** initially came
to our dealership to
purchase a vehicle based on an agreed upon priceHowever, *** *** then
decided that the terms were not agreeable and left the storeThe week that
followed was spent attempting to work out the terms with himHowever, during
that time, the vehicle in question was sold to another customer at which point,
Grapevine Ford Lincoln offered to find *** *** a similar vehicle and would
honor the originally agreed upon price
Unfortunately, we were not able to find a similar
vehicle, so *** *** requested that Grapevine Ford Lincoln purchase his
vehicle for cashWe agreed to purchase the vehicle, but offered an amount somewhat
less than the travalueThe operating word here is “trade-in”, meaning,
that if *** *** were to have traded his vehicle to purchase another vehicle
from Grapevine Ford Lincoln, then we would have honored the amount upon which
we agreedHowever, because *** *** did not trade in his vehicle to purchase
another one and only wanted to sell his vehicle for cash, then the amount
offered was somewhat less that the travalue
Please note that our Managing Partner
attempted to reach *** ***, but *** *** did not return his callBecause
Grapevine Ford Lincoln was unable to find a similar vehicle for *** ***, we were
not able to do business him
Please let me know if you have any further
questions or need any additional information
Respectfully,
*** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

June 23, Good afternoon Ms***, With regards to Revdex.com Complaint #*** from *** *** regarding the issues with his warranty and SYNC, our records indicate that the vehicle has not been into our shop for a full diagnosisTherefore, we would like to invite Mr*** back
to get a full scope of repairs neededWe would like to offer assistance but need to know exactly with what we’re workingOne of our service advisors is currently trying to contact Mr*** to make an appointment to bring in his vehicle Respectfully, Grapevine Ford Lincoln