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Graphic Enterprises Office Solutions Reviews (5)

We have suspended collection efforts and consider this account to be closed We have written off the customers invoice Please close this complaint.Thank you[redacted] Controller Graphic Enterprises Office Solutions, Inc

I received your complaint of *** [redacted] and reached out to the employees at Graphic Enterprises that have had contact with him over the past year or so Their statements are shown below *** [redacted] has a small copier that was purchased in While he did have an active service agreement, our standard service agreement covers parts, labor, service, supplies for the copier Our service agreements do not include supporting a customer’s operating systems (computer, internet, etc.) These charges are always in addition to the service agreement and would need a customer’s approval before being ***ed He was, in fact, sent to an outside collection agency as our attempts to collect failed If he so chooses, he can cancel the annual service agreement and pay only the prorated amount due He can email me his intent to do so and I will let him know immediately the outstanding charges Thank you, [redacted] Director Administration [redacted] , Director IT This saga started about a year ago, This is what I recall: [redacted] called in 6/3/– switched internet providers and went from DSL to Cable His cable company gave him a new router, with new IP addresses, which cause printing and scanning to stop working We quoted charges [redacted] went ballistic, ranted and raved about his maintenance contract, threatened to cancel or not renew, etc I got involved because a salesman asked me to and I conceded and gave [redacted] one free service call out of goodwill He was not charged [redacted] called in 7/29/– stating that his hard drive on his PC crashed and he needed assistance reloading print drivers and setting scanning to desktop back up We quoted charges – explaining why it was not covered under his maintenance contract [redacted] went ballistic, ranted and raved about his maintenance contract, threatened to cancel or not renew, etc [redacted] denied the quote and the call was cancelledOver the course of the next few weeks, [redacted] called in several times wanting some kind of assistance with drivers and scanning I think he was attempting to do it himself, or had a buddy working with him We told him on every occasion that general advice was free, but we were not going to give him step-by-step instructionsI do remember during this period he would call into dispatch and demand to speak with someone immediately, and if no one was available (or we stood our ground on the quote), he would get very loud, foul mouthed and belligerent I believe all dispatchers have had a run in with this fellow, and I do support [redacted] for her “disconnect him” – she did not deserve to be treated with that much disrespectAt some point in early August, I spoke with [redacted] myself He did apologize for his behavior, and “kindly” asked me for assistance I quoted him a flat rate of $to send a tech out to connect PC’s and a new laptop (his needs had now grown over the previous month) He agreed [redacted] did the work as prescribed, with success, and billed for it I believe we have a signed work order on file [redacted] , Controller He never returned a phone call from collections This is the first we’ve heard of his issues.The last payment received was on 11/30/for a 8/27/service invoice.Service Invoice [redacted] $ Paid $and left unpaid balance due of $ Also did not pay annual contract 3/15-3/+ 3/overages $ [redacted] ***, Service Dispatch I’m sure you will be hearing further details from others *Speaking strictly for myself [redacted] - I know I did disconnect my call with this gentleman after notifying him that I would end our call if he didn’t stop cursing He has also been known to call in within extremely short spans of time repetitively requesting an ETA to the point of Management getting involved, if I remember correctlyI’m presently looking into finding further information regarding past service calls for this account [redacted] ***, Sales Manager – Youngstown Office I requested numerous meetings to review his service agreement and recommend a replacement for the Muratec prior to the service technician’s involvementI explained we could replace his dated system with new/newer equipment thereby eliminating a billable charge for it services [redacted] declined every request

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have suspended collection efforts and consider this account to be closed.  We have written off the customers invoice.  Please close this complaint.Thank you.[redacted]Controller Graphic Enterprises Office Solutions, Inc.

I received your complaint of [redacted]. [redacted] and reached out to the employees at Graphic Enterprises that have had contact with him over the past year or so.  Their statements are shown below.  [redacted]. [redacted] has a small copier that was purchased in 2008.  While he did have an...

active service agreement, our standard service agreement covers parts, labor, service, supplies for the copier.  Our service agreements do not include supporting a customer’s operating systems (computer, internet, etc.).  These charges are always in addition to the service agreement and would need a customer’s approval before being [redacted]ed.  He was, in fact, sent to an outside collection agency as our attempts to collect failed.  If he so chooses, he can cancel the annual service agreement and pay only the prorated amount due.  He can email me his intent to do so and I will let him know immediately the outstanding charges.  Thank you, [redacted] Director Administration    [redacted], Director IT This saga started about a year ago, This is what I recall: [redacted] called in 6/3/14 – switched internet providers and went from DSL to Cable.  His cable company gave him a new router, with new IP addresses, which cause printing and scanning to stop working.  We quoted charges.  [redacted] went ballistic, ranted and raved about his maintenance contract, threatened to cancel or not renew, etc.  I got involved because a salesman asked me to and I conceded and gave [redacted] one free service call out of goodwill.  He was not charged. [redacted] called in 7/29/14 – stating that his hard drive on his PC crashed and he needed assistance reloading print drivers and setting scanning to desktop back up.  We quoted charges – explaining why it was not covered under his maintenance contract.  [redacted] went ballistic, ranted and raved about his maintenance contract, threatened to cancel or not renew, etc.  [redacted] denied the quote and the call was cancelled. Over the course of the next few weeks, [redacted] called in several times wanting some kind of assistance with drivers and scanning.  I think he was attempting to do it himself, or had a buddy working with him.  We told him on every occasion that general advice was free, but we were not going to give him step-by-step instructions. I do remember during this period he would call into dispatch and demand to speak with someone immediately, and if no one was available (or we stood our ground on the quote), he would get very loud, foul mouthed and belligerent.  I believe all 3 dispatchers have had a run in with this fellow, and I do support [redacted] for her “disconnect him” – she did not deserve to be treated with that much disrespect. At some point in early August, I spoke with [redacted] myself.  He did apologize for his behavior, and “kindly” asked me for assistance.  I quoted him a flat rate of $300 to send a tech out to connect 2 PC’s and a new laptop (his needs had now grown over the previous month).  He agreed.  [redacted] did the work as prescribed, with success, and billed for it.  I believe we have a signed work order on file.  [redacted], Controller He never returned a phone call from collections.  This is the first we’ve heard of his issues.The last payment received was on 11/30/14 for a 8/27/14 service invoice.Service Invoice [redacted] $320.25.  Paid $200 and left unpaid balance due of $120.25.  Also did not pay annual contract 3/15-3/16 + 3/15 overages $535.20. [redacted], Service Dispatch I’m sure you will be hearing further details from others.   *Speaking strictly for myself* - I know I did disconnect my call with this gentleman after notifying him that I would end our call if he didn’t stop cursing.   He has also been known to call in within extremely short spans of time repetitively requesting an ETA to the point of Management getting involved, if I remember correctly. I’m presently looking into finding further information regarding past service calls for this account. [redacted], Sales Manager – Youngstown Office I requested numerous meetings to review his service agreement and recommend a replacement for the Muratec prior to the service technician’s involvement. I explained we could replace his dated system with new/newer equipment thereby eliminating a billable charge for it services. [redacted] declined every request.

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Address: 3874 Highland Park NW, North Canton, Minnesota, United States, 44720-4538

Phone:

952894 0 0
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Web:

www.columbus.hyatt.com

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