I WISH I WOULD OF READ OTHER REVIEWS AND FOUND OUT THAT THEY DO NOT HAVE A PHONE NUMBER TO CONTACT THEM PRIOR TO GIVING THEM MY $49. I SENT THEM A PICTURE OF OUR CURRENT LOGO AND TOLD THEM IN DETAIL HOW I WANTED TO FRESHING IT UP FROM A SILHOUETTE CHARACTER TO A CARTON CHARACTER WITH FACIAL FEATURES AND MORE COLOR. 3 DAYS LATER THEY EMAIL ME AN ALL BLACK SILHOUETTE THAT IS FREE CLIPART ANYONE CAN USE AND FIND BY DOING A GOOGLE IMAGE SEARCH. I THEN REPLIED TO THAT EMAIL AND ALSO THE CONTACT FORM ON THEIR WEBSITE AND 10 DAYS LATER NO RESPONCE. THEY STOLE MY $49 AND RAN! WILL BE FILING A CREDIT CARD DISPUTE.
I just wanted to take a min to thank the GS teamLove my new logo and their support was super helpful assisting in getting my logo up on my blogI'm not very tech-savy but they answered all my questions and then some
Again, you are saying they are removed but I am still seeing them on your website without an account and using different computers and browsersI have screenshots to prove they are still thereAnd as far as I am concerned, yes the logos were removed at the time of purchase, but because the problem still resides up until this date, shouldn’t I be rightfully refunded? To be fair, no where on your website did it mention that refunds must be made within two years timeframeHad I known that was the policy, I would have tried to obtain a refund for my logos
I purchased the $dollar package and everything went fine in the beginning But after I used the edit function provided by this company, the logo becomes out of proportion I emailed the company to fix the issue It takes a day for the company to respond Every email I sent, it takes one day to respond I have dozens of back and forth emails Wasted weeks of my time I was then given a promotional code to redo the logo FINE Created the logo again and when I used the edit function, saved my work, closed the program and reopen againI get the same thing! unbelievable I emailed the company again and they said they are not able to help I was given another promotional code to redo the logo This is the third time and it gets worse I edit the logo, saved my work, closed the program and reopen the filethis time MY LOGO DISAPPEARED! Ridiculous! Wrote them ANOTHER email and now I am waiting for their response! I've wasted WEEKS with this company and they cannot solve THEIR program's errors Horrible program HIGHLY NOT RECOMMENDED!
Hi [redacted] , we sent you an earlier email explaining your account detailsWhere these purchases were made two years ago and the graphics have been removed at the time of purchase, these transactions are not eligible for a refundWe have also manually accessed your account to ensure all graphics have been removed.We would be happy to answer any questions or concerns you haveJust email us at [email protected]
Several emails were exchanged in effort to resolve the issueOur proposed solution to fix the problem was misunderstood; therefore we informed the user we would provide a full refundA full refund has already been issued Please let us know if you have any questions or commentsWe strive to provide excellent customer support and try to incorporate user feedback as best as we can
I just wanted to take a min to say thank you to the GS teamI love my new logo and was able to get it up on my website even though I'm not tech savy at allTheir support was great!
My experience with GraphicSprings was greatI do not have any design experience so I was happy to have found an easy to use toolThe logo turned out great and the files were easy to use
However, the part that I liked the most was the customer supportI work for a not-for-profit so when I initially made a spelling mistake when creating the logo they were quick to respond and provided me with a free upgrade to correct the issue
Very friendly and helpful
p.p1 {margin: 0.0px 0.0px 11.8px 0.0px; line-height: 15.0px; font: 11.9px Verdana; color: #000000; -webkit-text-stroke: #000000; background-color: #ffffff} p.p2 {margin: 0.0px 0.0px 25.0px 0.0px; line-height: 34.8px; font: 19.2px Helvetica; color: #555d63; -webkit-text-stroke: #555d63; background-color: #ffffff} span.s1 {font-kerning: none} Again, you are saying they are removed but I am still seeing them on your website without an account and using different computers and browsers. I have screenshots to prove they are still there. And as far as I am concerned, yes the logos were removed at the time of purchase, but because the problem still resides up until this date, shouldn’t I be rightfully refunded? To be fair, no where on your website did it mention that refunds must be made within two years timeframe. Had I known that was the policy, I would have tried to obtain a refund for my logos.
I purchased the $99 dollar package and everything went fine in the beginning. But after I used the edit function provided by this company, the logo becomes out of proportion. I emailed the company to fix the issue. It takes a day for the company to respond. Every email I sent, it takes one day to respond. I have dozens of back and forth emails. Wasted weeks of my time. I was then given a promotional code to redo the logo. FINE. Created the logo again and when I used the edit function, saved my work, closed the program and reopen again.... I get the same thing! unbelievable. I emailed the company again and they said they are not able to help. I was given another promotional code to redo the logo. This is the third time and it gets worse. I edit the logo, saved my work, closed the program and reopen the file.... this time MY LOGO DISAPPEARED! Ridiculous! Wrote them ANOTHER email and now I am waiting for their response! I've wasted WEEKS with this company and they cannot solve THEIR program's errors. Horrible program. HIGHLY NOT RECOMMENDED!
Hi [redacted], we sent you an earlier email explaining your account details. Where these purchases were made two years ago and the graphics have been removed at the time of purchase, these transactions are not eligible for a refund. We have also manually accessed your account to ensure all graphics...
have been removed.We would be happy to answer any questions or concerns you have. Just email us at [email protected].
Several emails were exchanged in effort to resolve the issue. Our proposed solution to fix the problem was misunderstood; therefore we informed the user we would provide a full refund. A full refund has already been issued.
Please let us know if you have any questions or...
comments. We strive to provide excellent customer support and try to incorporate user feedback as best as we can.
Hi [redacted], thanks again for your response. We will respond here instead of email so all of our messages are in one place.Purchases are only eligible for 3 months after purchase, as stated in terms by our payment processing provider. As we explained in the email, we are more than happy to remove any graphics you see listed but would need you to send us the screenshot and page number if possible as we do not see them listed here.As a gesture of goodwill we are also willing to provide you with free download codes for future designs. If you have other suggestions on how to resolve the matter, please let us know. We want to make sure you all of our customers are happy.
Several emails were exchanged in effort to resolve the issue. Our proposed solution to fix the problem was misunderstood; therefore we informed the user we would provide a full refund. A full refund has already been issued.
Please let us know if you have any questions or...
comments. We strive to provide excellent customer support and try to incorporate user feedback as best as we can.
I just wanted to take a min to say thank you to the GS team. I love my new logo and was able to get it up on my website even though I'm not tech savy at all. Their support was great!
My experience with GraphicSprings was great. I do not have any design experience so I was happy to have found an easy to use tool. The logo turned out great and the files were easy to use.
However, the part that I liked the most was the customer support. I work for a not-for-profit so when I initially made a spelling mistake when creating the logo they were quick to respond and provided me with a free upgrade to correct the issue.
I purchased the $99 dollar package and everything went fine in the beginning. But after I used the edit function provided by this company, the logo becomes out of proportion. I emailed the company to fix the issue. It takes a day for the company to respond. Every email I sent, it takes one day to respond. I have dozens of back and forth emails. Wasted weeks of my time. I was then given a promotional code to redo the logo. FINE. Created the logo again and when I used the edit function, saved my work, closed the program and reopen again.... I get the same thing! unbelievable. I emailed the company again and they said they are not able to help. I was given another promotional code to redo the logo. This is the third time and it gets worse. I edit the logo, saved my work, closed the program and reopen the file.... this time MY LOGO DISAPPEARED! Ridiculous! Wrote them ANOTHER email and now I am waiting for their response! I've wasted WEEKS with this company and they cannot solve THEIR program's errors. Horrible program. HIGHLY NOT RECOMMENDED!
I just wanted to take a min to thank the GS team. Love my new logo and their support was super helpful assisting in getting my logo up on my blog. I'm not very tech-savy but they answered all my questions and then some.
I just wanted to take a min to thank the GS teamLove my new logo and their support was super helpful assisting in getting my logo up on my blogI'm not very tech-savy but they answered all my questions and then some
Again, you are saying they are removed but I am still seeing them on your website without an account and using different computers and browsersI have screenshots to prove they are still thereAnd as far as I am concerned, yes the logos were removed at the time of purchase, but because the problem still resides up until this date, shouldn’t I be rightfully refunded? To be fair, no where on your website did it mention that refunds must be made within two years timeframeHad I known that was the policy, I would have tried to obtain a refund for my logos
I purchased the $dollar package and everything went fine in the beginning But after I used the edit function provided by this company, the logo becomes out of proportion I emailed the company to fix the issue It takes a day for the company to respond Every email I sent, it takes one day to respond I have dozens of back and forth emails Wasted weeks of my time I was then given a promotional code to redo the logo FINE Created the logo again and when I used the edit function, saved my work, closed the program and reopen againI get the same thing! unbelievable I emailed the company again and they said they are not able to help I was given another promotional code to redo the logo This is the third time and it gets worse I edit the logo, saved my work, closed the program and reopen the filethis time MY LOGO DISAPPEARED! Ridiculous! Wrote them ANOTHER email and now I am waiting for their response! I've wasted WEEKS with this company and they cannot solve THEIR program's errors Horrible program HIGHLY NOT RECOMMENDED!
Hi [redacted] , we sent you an earlier email explaining your account detailsWhere these purchases were made two years ago and the graphics have been removed at the time of purchase, these transactions are not eligible for a refundWe have also manually accessed your account to ensure all graphics have been removed.We would be happy to answer any questions or concerns you haveJust email us at [email protected]
Several emails were exchanged in effort to resolve the issueOur proposed solution to fix the problem was misunderstood; therefore we informed the user we would provide a full refundA full refund has already been issued Please let us know if you have any questions or commentsWe strive to provide excellent customer support and try to incorporate user feedback as best as we can
I just wanted to take a min to say thank you to the GS teamI love my new logo and was able to get it up on my website even though I'm not tech savy at allTheir support was great!
My experience with GraphicSprings was greatI do not have any design experience so I was happy to have found an easy to use toolThe logo turned out great and the files were easy to use
However, the part that I liked the most was the customer supportI work for a not-for-profit so when I initially made a spelling mistake when creating the logo they were quick to respond and provided me with a free upgrade to correct the issue
Very friendly and helpful
p.p1 {margin: 0.0px 0.0px 11.8px 0.0px; line-height: 15.0px; font: 11.9px Verdana; color: #000000; -webkit-text-stroke: #000000; background-color: #ffffff} p.p2 {margin: 0.0px 0.0px 25.0px 0.0px; line-height: 34.8px; font: 19.2px Helvetica; color: #555d63; -webkit-text-stroke: #555d63; background-color: #ffffff} span.s1 {font-kerning: none} Again, you are saying they are removed but I am still seeing them on your website without an account and using different computers and browsers. I have screenshots to prove they are still there. And as far as I am concerned, yes the logos were removed at the time of purchase, but because the problem still resides up until this date, shouldn’t I be rightfully refunded? To be fair, no where on your website did it mention that refunds must be made within two years timeframe. Had I known that was the policy, I would have tried to obtain a refund for my logos.
I purchased the $99 dollar package and everything went fine in the beginning. But after I used the edit function provided by this company, the logo becomes out of proportion. I emailed the company to fix the issue. It takes a day for the company to respond. Every email I sent, it takes one day to respond. I have dozens of back and forth emails. Wasted weeks of my time. I was then given a promotional code to redo the logo. FINE. Created the logo again and when I used the edit function, saved my work, closed the program and reopen again.... I get the same thing! unbelievable. I emailed the company again and they said they are not able to help. I was given another promotional code to redo the logo. This is the third time and it gets worse. I edit the logo, saved my work, closed the program and reopen the file.... this time MY LOGO DISAPPEARED! Ridiculous! Wrote them ANOTHER email and now I am waiting for their response! I've wasted WEEKS with this company and they cannot solve THEIR program's errors. Horrible program. HIGHLY NOT RECOMMENDED!
Hi [redacted], we sent you an earlier email explaining your account details. Where these purchases were made two years ago and the graphics have been removed at the time of purchase, these transactions are not eligible for a refund. We have also manually accessed your account to ensure all graphics...
have been removed.We would be happy to answer any questions or concerns you have. Just email us at [email protected].
Several emails were exchanged in effort to resolve the issue. Our proposed solution to fix the problem was misunderstood; therefore we informed the user we would provide a full refund. A full refund has already been issued.
Please let us know if you have any questions or...
comments. We strive to provide excellent customer support and try to incorporate user feedback as best as we can.
Hi [redacted], thanks again for your response. We will respond here instead of email so all of our messages are in one place.Purchases are only eligible for 3 months after purchase, as stated in terms by our payment processing provider. As we explained in the email, we are more than happy to remove any graphics you see listed but would need you to send us the screenshot and page number if possible as we do not see them listed here.As a gesture of goodwill we are also willing to provide you with free download codes for future designs. If you have other suggestions on how to resolve the matter, please let us know. We want to make sure you all of our customers are happy.
Several emails were exchanged in effort to resolve the issue. Our proposed solution to fix the problem was misunderstood; therefore we informed the user we would provide a full refund. A full refund has already been issued.
Please let us know if you have any questions or...
comments. We strive to provide excellent customer support and try to incorporate user feedback as best as we can.
I just wanted to take a min to say thank you to the GS team. I love my new logo and was able to get it up on my website even though I'm not tech savy at all. Their support was great!
My experience with GraphicSprings was great. I do not have any design experience so I was happy to have found an easy to use tool. The logo turned out great and the files were easy to use.
However, the part that I liked the most was the customer support. I work for a not-for-profit so when I initially made a spelling mistake when creating the logo they were quick to respond and provided me with a free upgrade to correct the issue.
Very friendly and helpful.
I purchased the $99 dollar package and everything went fine in the beginning. But after I used the edit function provided by this company, the logo becomes out of proportion. I emailed the company to fix the issue. It takes a day for the company to respond. Every email I sent, it takes one day to respond. I have dozens of back and forth emails. Wasted weeks of my time. I was then given a promotional code to redo the logo. FINE. Created the logo again and when I used the edit function, saved my work, closed the program and reopen again.... I get the same thing! unbelievable. I emailed the company again and they said they are not able to help. I was given another promotional code to redo the logo. This is the third time and it gets worse. I edit the logo, saved my work, closed the program and reopen the file.... this time MY LOGO DISAPPEARED! Ridiculous! Wrote them ANOTHER email and now I am waiting for their response! I've wasted WEEKS with this company and they cannot solve THEIR program's errors. Horrible program. HIGHLY NOT RECOMMENDED!
I just wanted to take a min to thank the GS team. Love my new logo and their support was super helpful assisting in getting my logo up on my blog. I'm not very tech-savy but they answered all my questions and then some.