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I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Our warranty says we are covered for years on the outdoor unit, compressor, outdoor coil, and functional parts and laborThe minute trip from [redacted] , [redacted] to [redacted] does not justify the charge unless labor is part of the charge.The person doing the check said our Curio cabinet was to close to the air intake causing the problemHe told us to move it out and see if it helpedWe did and it didn't helpHe said if that didn't fix the problem, he didn't know what else to doIt didn't fix the problemWe never called them back because of what the service man saidIhe cabinet he wanted us to move was there when they installed the unit and the system worked ngood until they did the annual inspection on the unitAfter the inspection we started getting the dust in the houseI think that justifies a check without the labor charge.? The trip fee is a hidden charge.When the person came to talk to us about installing the unit, we were made to understand that we would not be charged for anything except the intake filter and the annual inspectionOn the annual inspections they were suppose to find something wrong and replace that part at no charge to us, and do that every year for the year periodAt the end of that year period we would be looking at a complete new systemSo we wouldn't have anything to worry aboutThat is not in the contractThat is just verbalAnyway they don't do that either, but I understand thatThe hidden trip fee, I do not understand.I paid the feeIf nothing is done about it, I understand that too Regards, [redacted] ***

As Mr [redacted] noted he does have an extended warranty from the [redacted] CompanyIt covers repairs on his equipment for years, it does not cover maintenanceMr [redacted] is complaining that we charged him for coming out to investigate a dust issue in his house, according to the Terms and Conditions this is not covered by his warranty, I have highlighted multiple paragraphs that explains whats covered and whats not coveredThis is a no failure call and according to the T&C is not covered.Thanks ***

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Our warranty says we are covered for years on the outdoor unit, compressor, outdoor coil, and functional parts and laborThe minute trip from ***, *** to *** *** does not justify the charge unless labor is part of the charge.The person doing the check said our Curio cabinet was to close to the air intake causing the problemHe told us to move it out and see if it helpedWe did and it didn't helpHe said if that didn't fix the problem, he didn't know what else to doIt didn't fix the problemWe never called them back because of what the service man saidIhe cabinet he wanted us to move was there when they installed the unit and the system worked ngood until they did the annual inspection on the unitAfter the inspection we started getting the dust in the houseI think that justifies a check without the labor charge. The trip fee is a hidden charge.When the person came to talk to us about installing the unit, we were made to understand that we would not be charged for anything except the intake filter and the annual inspectionOn the annual inspections they were suppose to find something wrong and replace that part at no charge to us, and do that every year for the year periodAt the end of that year period we would be looking at a complete new systemSo we wouldn't have anything to worry aboutThat is not in the contractThat is just verbalAnyway they don't do that either, but I understand thatThe hidden trip fee, I do not understand.I paid the feeIf nothing is done about it, I understand that too
Regards,
*** ***

Mr *** was giving an honest assessment of his yr old equipmentHe set the appoint and agreed to pay the a-c system check on systems (118.00)We provided to him a list of what we found wrong including the LOW FREON which is what *** found, he did not authorize us to make any repairs
I'm not willing to adjust any portion of this bill as Mr *** agreed to pay this amount upfront and that's all he was charged. BTW our 2nd opinions are free.***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Our warranty says we are covered for years on the outdoor unit, compressor, outdoor coil, and functional parts and laborThe minute trip from ***, *** to *** *** does not justify the charge unless labor is part of the charge.The person doing the check said our Curio cabinet was to close to the air intake causing the problemHe told us to move it out and see if it helpedWe did and it didn't helpHe said if that didn't fix the problem, he didn't know what else to doIt didn't fix the problemWe never called them back because of what the service man saidIhe cabinet he wanted us to move was there when they installed the unit and the system worked ngood until they did the annual inspection on the unitAfter the inspection we started getting the dust in the houseI think that justifies a check without the labor charge. The trip fee is a hidden charge.When the person came to talk to us about installing the unit, we were made to understand that we would not be charged for anything except the intake filter and the annual inspectionOn the annual inspections they were suppose to find something wrong and replace that part at no charge to us, and do that every year for the year periodAt the end of that year period we would be looking at a complete new systemSo we wouldn't have anything to worry aboutThat is not in the contractThat is just verbalAnyway they don't do that either, but I understand thatThe hidden trip fee, I do not understand.I paid the feeIf nothing is done about it, I understand that too
Regards,
*** ***

As Mr *** noted he does have an extended warranty from the *** CompanyIt covers repairs on his equipment for years, it does not cover maintenanceMr *** is complaining that we charged him for coming out to investigate a dust issue in his house, according to the Terms and Conditions this
is not covered by his warranty, I have highlighted multiple paragraphs that explains whats covered and whats not coveredThis is a no failure call and according to the T&C is not covered.Thanks ***

As Mr *** noted he does have an extended warranty from the *** CompanyIt covers repairs on his equipment for years, it does not cover maintenanceMr *** is complaining that we charged him for coming out to investigate a dust issue in his house, according to the Terms and Conditions this
is not covered by his warranty, I have highlighted multiple paragraphs that explains whats covered and whats not coveredThis is a no failure call and according to the T&C is not covered.Thanks ***

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,
[redacted]