Initial Business Response / [redacted] (1000, 5, 2016/04/19) */ Contact Name and Title: Mandy M [redacted] CC Manager Contact Email: [redacted] @graphikdimensions.com We are absolutely devastated that Mr [redacted] is not thrilled with his serviceWe take pride in WOWing our customers with the exceptional care that Graphik Dimensions Ltd./pictureframes.comhas come to be known for, for over 50-years, which includes our 100%/Zero Guarantee! A refund in the amount of $was issued back to Mr [redacted] 's financial institute on April 11th (the same day as requested)However, it can take up to a billing cycle for the financial institute to process the refund on their end and to be visible to the customerWhile we understand, and do not want to bore anyone with the business details of credit card transactions, it is not always clear to the customerWe emailed the confirmation to Mr [redacted] , along with an offer of 20% off of his next purchase because his first experience with us, is not the lasting impression we would have hoped for himOur desire is that Mr [redacted] will receive the refund that has been issued by our company shortly and we can awe him with our quality and service in the future!
Initial Business Response / [redacted] (1000, 5, 2016/04/19) */ Contact Name and Title: Mandy M [redacted] CC Manager Contact Email: [redacted] @graphikdimensions.com We are absolutely devastated that Mr [redacted] is not thrilled with his serviceWe take pride in WOWing our customers with the exceptional care that Graphik Dimensions Ltd./pictureframes.comhas come to be known for, for over 50-years, which includes our 100%/Zero Guarantee! A refund in the amount of $was issued back to Mr [redacted] 's financial institute on April 11th (the same day as requested)However, it can take up to a billing cycle for the financial institute to process the refund on their end and to be visible to the customerWhile we understand, and do not want to bore anyone with the business details of credit card transactions, it is not always clear to the customerWe emailed the confirmation to Mr [redacted] , along with an offer of 20% off of his next purchase because his first experience with us, is not the lasting impression we would have hoped for himOur desire is that Mr [redacted] will receive the refund that has been issued by our company shortly and we can awe him with our quality and service in the future!