Grasmoor Condominium Owners Association

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.My husband and I have elected to have the problem resolved and frankly want no further contact with Ocean View Plumbing I have no confidence in their collective ability to make repairs since they failed to properly fix the icemaker In addition, while they may SAY they are now willing to make amicable amends, it would have been far more honest to make those amends when it mattered instead of after we took these actions As for their bill, I certainly hope that they will take the following items into considerations: 1) The icemaker worked fine before they worked on it 2) It took phone calls over a period of two weeks just to get someone to acknowledge there was a problem 3) We tried to get them to check their repair long before we contacted the Revdex.com and they were hardly amicable and insisted over and over that the problem was not anything they had done, nor were they willing to work with us to check We were told to call an appliance repair company In conclusion, we will wait until we see what their idea of proper billing will be before we pursue this any further The Revdex.com has permission to contact either myself or my husband [redacted] regarding this matter if necessary My phone number is [redacted] Regards,

As per Customers request we will remove ourselves from this situation We will not bill for materials or time invested in this endeavor out of respect for attempting a resolutionWe have serviced this system for many years without ever encountering an issue so this is unfortunate We did check the repair before any other agency was contacted and recommend an appliance man for the refrigerator We never touched the refrigerator on either of our two trips to the house, so we could not have damaged or repaired it Ocean View Plumbing will consider this matter closed short of a satisfactory solution, again per homeowner's request.Feel free to call with any questions

As per Customers request we will remove ourselves from this situation.  We will not bill for materials or time invested in this endeavor out of respect for attempting a resolution. We have serviced this system for many years without ever encountering an issue so this is unfortunate.  We did check the repair before any other agency was contacted and recommend an appliance man for the refrigerator.  We never touched the refrigerator on either of our two trips to the house, so we could not have damaged or repaired it.  Ocean View Plumbing will consider this matter closed short of a satisfactory solution, again per homeowner's request.Feel free to call with any questions.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My husband and I have elected to have the problem...

resolved and frankly want no further contact with Ocean View Plumbing.   I have no confidence in their collective ability to make repairs since they failed to properly fix the icemaker.  In addition, while they may SAY they are now willing to make amicable amends, it would have been far more honest to make those amends when it mattered instead of after we took these actions.  As for their bill, I certainly hope that they will take the following items into considerations:  1)  The icemaker worked fine before they worked on it  2) It took phone calls over a period of two weeks just to get someone to acknowledge there was a problem  3)  We tried to get them to check their repair long before we contacted the Revdex.com and they were hardly amicable and insisted over and over that the problem was not anything they had done, nor were they willing to work with us to check.  We were told to call an appliance repair company.  In conclusion, we will wait until we see what their idea of proper billing will be before we pursue this any further.   The Revdex.com has permission to contact either myself or my husband [redacted] regarding this matter if necessary.  My phone number is [redacted]
Regards,