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Grason Homes Inc Reviews (4)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The contractor (*** ***) was asked to make sure the flooring in the bathroom went all the way to the wall when he first did the jobHe assured me that the flooring did reach the wallWhen I proceeded with the next phase of remodeling and the old vanity was torn out however, the new flooring DID NOT actually reach the wall
The contractor is confabulating complaints on his part that have nothing to do with the issue of the flooringHe did an overall poor job with the project I hired him for, and does not want to take responsibility for thisI'm concerned that this type of contractor is allowed to continue doing low quality work for other clientsHe is coming up with excuses that are not relevant to the issue at hand-- the incomplete floor
Here is the email thread showing that he had assured me that he could take care of the incomplete floorAs you can see, he could not get his sub contractor to respond, and he was not interested in following up himself
____________________________________________________
oh, okayHe must be having phone issues thengot iti can wait
Date: Wed, Mar 17:34:-
Subject: Re: floor quote
From: ***
To: ***@***
only problem I have is I order that flooring thru ***, (he buys it from a distributer in Los Angeles) I tried calling him twice today and it says the number is incorrect? I will keep trying***
On Wed, Mar 26, at 5:PM, *** *** wrote:
***, Would you be able to order a box of the floor laminate for me? I met with ***, but have not heard from him since and his phone number does not go throughI will need to find a flooring person I can contact and count onThank you
Subject: Re: floor quote
From: ***
Date: Mon, Mar 12:51:-
To: ***@***
###-###-#### ***
He should be able help you out
Sent from my iPhone
On Mar 24, 2014, at 11:AM, *** *** wrote:
If you text, can you send to my ###-###-#### number? The # is a landline
Otherwise, email is good too
Thanks!
Subject: Re: floor quote
From: ***
Date: Mon, Mar 11:57:-
To: ***@***
I'm trying to get a hold of *** ( floor guy) I will text you his number so you can work with him directly
Sent from my iPhone
On Mar 24, 2014, at 10:AM, *** *** wrote:
Right, but the edge of the shower was moved, so now the toilet is very close to the shower
At any rate, it would be great if you could just help me out to get the floor fixedCan you let me know when you are available to work on it? Thanks!
Date: Mon, Mar 08:55:-
Subject: Re: floor quote
From: ***
To: ***@***
Hi ***- We did not move the toilet, we Installed it in the same place we installed the old one(we never touched the drain line) if it is not to code it is not something we did
On Sat, Mar 22, at 12:PM, *** *** wrote:
Hey ***, also, I've had some contractors looking at the bathroom you didUnfortunately the toilet is not done to codeIt is supposed to be 15" away from the edge of the shower, and it is only 12"If I go to sell this place it will not pass inspectionWhat are your thoughts on this?
Thank you
Subject: Re: floor quote
From: ***
Date: Thu, Mar 19:22:-
To: ***@***
Shouldn't be a problem, not sure if there was any laminate left over from your job, if there was we would have left it in the garage? Do you know if there is any in the garage? If not then we would just have to get a little more
Sent from my iPhone
On Mar 20, 2014, at 6:PM, *** *** wrote:
Hey ***,
I'm doing the downstairs bathroom remodelThe flooring you put in does not reach all the way to the wallWas wondering if you would be able to finish the job and what you would charge I don't think it's much work, but you have the info regarding the laminateThanks!

This is a project that was finished and signed off by the homeownerAfter completing the job Grason Construction was contracted to do the homeowner had a third party come in and disconnect some electrical wiring on the electrical panel and then told her that he would need to charge her $1,to
repair the issue (and told her that we, Grason Construction, had caused the problem)Our company came back to the home only to discover the problem was the disconnected panel (that the other electrician had disconnected) and we fixed it for freeShe then also asked us to also install dimmer switches in her home that we did at no charge
The flooring issue she is referring to is in a bathroom that had a vanity that was installed to the ground (with no room to install wood under it) We did not quote her for that project and that was not included in the original bidOnce we completed the project we left additional flooring there on site and explained where it was located should she ever need it
After completing the project, the client had asked me to give her a bid to also remodel two bathrooms but I refused to bid the job because of how rude and unpredictable her moods would beShe hired another contractor to remodel her bathrooms and that contractor started her job but did not finish (If I had to guess she probably offended him as well)Two months after we finished the job, the client contacted me again to ask if I would buy her more flooring to finish the project in the bathroomI tried the best I could to assist her (while I was on a family vacation) but as soon as she thought I was not helping in a manner she felt was required of me, she started to send insulting and threading emails (I have attached them)As you can see from her emails the flooring job was completed and she is offering to pay an additional amount to do that part of the projectAs for the painting, she never mentions it as something that needed to be done and until I read the complaint I was never aware she had issues with itWhen we finished the project a few months back she had expressed to me how happy she was with the project and excited that it all turned out so nice, Before I get any final payment on a job I always walk through the project with the client and make sure they are happy with the final product.Here is the email chain to prove the flooring was not part of the original bid and something she tried to get me to do at an additional cost(of which I did not feel comfortable doing because she was so rude and difficult to work with) I have left out many instances in which the client had done or said things that were very offensive and derogatory to many of my workers, they are to many to listAlso those are reasons I did not want to bid out additional projects for this client *** ***
*** *** *** ***
***
Mar
to ?me
Hey ***,
I'm doing the downstairs bathroom remodelThe flooring you put in does not reach all the way to the wallWas wondering if you would be able to finish the job and what you would charge I don't think it's much work, but you have the info regarding the laminateThanks!
***
Mar
to ?***
Shouldn't be a problem, not sure if there was any laminate left over from your job, if there was we would have left it in the garage? Do you know if there is any in the garage? If not then we would just have to get a little more
Sent from my iPhone
*** ***
***
Mar
to ?me
There is some but it's not enough
*** ***
Mar
to ?me
I can just buy another box if that's the best solutionThen I can use the extra if there's ever a need down the lineI would of course pay you for your time as wellThanks
*** ***
Apr
to ?me
Hello ***,
I am looking for the laminate you used and find it easily on the internetWould you be able to buy a box from a local vendor if I give you the money first? I think this shouldn't be so difficultIt is Belair laminate and I think from the American Classics Collection
I need to get this laminate this week in order to install the sink in conjunction with other construction work
Thank you
***
Apr
to ?***
Sorry ***, I'm out of town till next week on a family vacationI will keep trying with ***, but other than that I don't have any options***
Sent from my iPhone
*** ***
Apr
to ?me
I will be sure to give negative feedback on you and your company wherever possible ***Working with you has not been easy and your work is sub-par
I do not imagine you will do well in the business with low quality work and customer service
*** ***
Apr
to ?me
I will start by filing a complaint with cslb that you have left a job unfinished and received full paymentThe flooring was supposed to go to the wall and it didn'tIn addition I will be filing a complaint with the Revdex.com
Subject: Re: laminate
From: ***
Date: Wed, Apr 08:21:-
To: ***
*** ***
***
Apr
to ?***
***,
What disappoints me is that at no time during your remodel did I ever treat you with any disrespectOn a few different occasions you accused me of making mistakes only to realize we, Grason Homes had nothing to do with your issuesRemember how you accused me of doing faulty work with your electrical - then you got someone who said they would charge you $to fix it and after you were very rude to me I still came out to fix it (for free) and it had nothing to do with our workYou were rude and just plain mean to me and my employees and I never once showed you disrespect! After all that, you want me to bend over backwards to find you additional product for another project that I have nothing to do withI am on vacation with my family and still I try and respond to you, not because I want more work from you but because it's the kind thing to do, and now you send me an email with attacks and threatsI think you need to think introspectively and ask yourself why nobody wants to work with youIt just might be the way you treat people

This is a client who unfortunately only wants my company to agree to do something for her that was not in the scope of our original contract. As stated in her email to me dated March 20th 2014 (attached) She wanted me to come back and install something under an existing vanity, and as she stated wants to hire me to get it done, which confirms it was not in the original bid. Under normal circumstances I would be more than happy to help out, but because of her abusive nature, rude and offensive remarks about some of my minority employees. I really do not want to help and that is my right. Unfortunately nothing I say or do will make her happy. I have run multiple companies for several decades and I have never had anyone question my work ethic or the quality of work give my clients, so I am ok with what ever you as the Revdex.com  see fit needs to happen at this point. 
On Mar 20, 2014, at 6:58 PM, [redacted] <[redacted]> wrote:
Hey [redacted],
I'm doing the downstairs bathroom remodel. The flooring you put in does not reach all the way to the wall. Was wondering if you would be able to finish the job and what you would charge.  I don't think it's much work, but you have the info regarding the laminate. Thanks!

Review: [redacted] was hired as a contractor to do remodel work on my home. He left the job unfinished although he was paid in full. The work he did was also found to be faulty and not in keeping with the agreed-upon contract.Desired Settlement: He will need to refund me for the work left undone-- flooring in a bathroom area. He will also need to refund me for not adequately painting per the agreement.

Business

Response:

This is a project that was finished and signed off by the homeowner. After completing the job Grason Construction was contracted to do the homeowner had a third party come in and disconnect some electrical wiring on the electrical panel and then told her that he would need to charge her $1,200 to repair the issue (and told her that we, Grason Construction, had caused the problem). Our company came back to the home only to discover the problem was the disconnected panel (that the other electrician had disconnected) and we fixed it for free. She then also asked us to also install 3 dimmer switches in her home that we did at no charge.

The flooring issue she is referring to is in a bathroom that had a vanity that was installed to the ground (with no room to install wood under it) We did not quote her for that project and that was not included in the original bid. Once we completed the project we left additional flooring there on site and explained where it was located should she ever need it.

After completing the project, the client had asked me to give her a bid to also remodel two bathrooms but I refused to bid the job because of how rude and unpredictable her moods would be. She hired another contractor to remodel her bathrooms and that contractor started her job but did not finish (If I had to guess she probably offended him as well). Two months after we finished the job, the client contacted me again to ask if I would buy her more flooring to finish the project in the bathroom. I tried the best I could to assist her (while I was on a family vacation) but as soon as she thought I was not helping in a manner she felt was required of me, she started to send insulting and threading emails (I have attached them). As you can see from her emails the flooring job was completed and she is offering to pay an additional amount to do that part of the project. As for the painting, she never mentions it as something that needed to be done and until I read the complaint I was never aware she had issues with it. When we finished the project a few months back she had expressed to me how happy she was with the project and excited that it all turned out so nice, Before I get any final payment on a job I always walk through the project with the client and make sure they are happy with the final product.Here is the email chain to prove the flooring was not part of the original bid and something she tried to get me to do at an additional cost. (of which I did not feel comfortable doing because she was so rude and difficult to work with) I have left out many instances in which the client had done or said things that were very offensive and derogatory to many of my workers, they are to many to list. Also those are reasons I did not want to bid out additional projects for this client. [redacted]

Mar 20

to ?me

Hey [redacted],

I'm doing the downstairs bathroom remodel. The flooring you put in does not reach all the way to the wall. Was wondering if you would be able to finish the job and what you would charge. I don't think it's much work, but you have the info regarding the laminate. Thanks!

Mar 20

to ?[redacted]

Shouldn't be a problem, not sure if there was any laminate left over from your job, if there was we would have left it in the garage? Do you know if there is any in the garage? If not then we would just have to get a little more.

Sent from my iPhone

Mar 20

to ?me

There is some but it's not enough.

[redacted] <[redacted]>

Mar 20

to ?me

I can just buy another box if that's the best solution. Then I can use the extra if there's ever a need down the line. I would of course pay you for your time as well. Thanks

Apr 1

to ?me

Hello [redacted],

I am looking for the laminate you used and find it easily on the internet. Would you be able to buy a box from a local vendor if I give you the money first? I think this shouldn't be so difficult. It is Belair laminate and I think from the American Classics Collection.

I need to get this laminate this week in order to install the sink in conjunction with other construction work.

Thank you.

Apr 2

to ?[redacted]

Sorry [redacted], I'm out of town till next week on a family vacation. I will keep trying with [redacted], but other than that I don't have any options. [redacted]

Sent from my iPhone

Apr 2

to ?me

I will be sure to give negative feedback on you and your company wherever possible [redacted]. Working with you has not been easy and your work is sub-par.

I do not imagine you will do well in the business with low quality work and customer service.

Apr 2

to ?me

I will start by filing a complaint with cslb that you have left a job unfinished and received full payment. The flooring was supposed to go to the wall and it didn't. In addition I will be filing a complaint with the Revdex.com.

Subject: Re: laminate

From: [redacted]

Date: Wed, 2 Apr 2014 08:21:02 -0700

To: [redacted]

Apr 2

to ?[redacted],

What disappoints me is that at no time during your remodel did I ever treat you with any disrespect. On a few different occasions you accused me of making mistakes only to realize we, Grason Homes had nothing to do with your issues. Remember how you accused me of doing faulty work with your electrical - then you got someone who said they would charge you $1200 to fix it and after you were very rude to me I still came out to fix it (for free) and it had nothing to do with our work. You were rude and just plain mean to me and my employees and I never once showed you disrespect! After all that, you want me to bend over backwards to find you additional product for another project that I have nothing to do with. I am on vacation with my family and still I try and respond to you, not because I want more work from you but because it's the kind thing to do, and now you send me an email with attacks and threats. I think you need to think introspectively and ask yourself why nobody wants to work with you. It just might be the way you treat people.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

The contractor ([redacted]) was asked to make sure the flooring in the bathroom went all the way to the wall when he first did the job. He assured me that the flooring did reach the wall. When I proceeded with the next phase of remodeling and the old vanity was torn out however, the new flooring DID NOT actually reach the wall.

The contractor is confabulating complaints on his part that have nothing to do with the issue of the flooring. He did an overall poor job with the project I hired him for, and does not want to take responsibility for this. I'm concerned that this type of contractor is allowed to continue doing low quality work for other clients. He is coming up with excuses that are not relevant to the issue at hand-- the incomplete floor.

Here is the email thread showing that he had assured me that he could take care of the incomplete floor. As you can see, he could not get his sub contractor to respond, and he was not interested in following up himself.

____________________________________________________

oh, okay. He must be having phone issues then. got it. I can wait.

Date: Wed, 26 Mar 2014 17:34:57 -0700

Subject: Re: floor quote

From: [redacted]

To: [redacted]

only problem I have is I order that flooring thru [redacted], (he buys it from a distributer in Los Angeles) I tried calling him twice today and it says the number is incorrect? I will keep trying. [redacted]

On Wed, Mar 26, 2014 at 5:08 PM, [redacted] <[redacted]> wrote:

[redacted], Would you be able to order a box of the floor laminate for me? I met with [redacted], but have not heard from him since and his phone number does not go through. I will need to find a flooring person I can contact and count on. Thank you.

Subject: Re: floor quote

From: [redacted]

Date: Mon, 24 Mar 2014 12:51:48 -0700

To: [redacted]

###-###-#### [redacted]

He should be able help you out.

Sent from my iPhone

On Mar 24, 2014, at 11:59 AM, [redacted] <[redacted]> wrote:

If you text, can you send to my ###-###-#### number? The 714 # is a landline.

Otherwise, email is good too.

Thanks!

Subject: Re: floor quote

From: [redacted]

Date: Mon, 24 Mar 2014 11:57:28 -0700

To: [redacted]

I'm trying to get a hold of [redacted] ( floor guy) I will text you his number so you can work with him directly.

Sent from my iPhone

On Mar 24, 2014, at 10:18 AM, [redacted] <[redacted]> wrote:

Right, but the edge of the shower was moved, so now the toilet is very close to the shower.

At any rate, it would be great if you could just help me out to get the floor fixed. Can you let me know when you are available to work on it? Thanks!

Date: Mon, 24 Mar 2014 08:55:01 -0700

Subject: Re: floor quote

From: [redacted]

To: [redacted]

Hi [redacted]- We did not move the toilet, we Installed it in the same place we installed the old one. (we never touched the drain line) if it is not to code it is not something we did.

On Sat, Mar 22, 2014 at 12:07 PM, [redacted] <[redacted]> wrote:

Hey [redacted], also, I've had some contractors looking at the bathroom you did. Unfortunately the toilet is not done to code. It is supposed to be 15" away from the edge of the shower, and it is only 12". If I go to sell this place it will not pass inspection. What are your thoughts on this?

Thank you

Subject: Re: floor quote

From: [redacted]

Date: Thu, 20 Mar 2014 19:22:57 -0700

To: [redacted]

Shouldn't be a problem, not sure if there was any laminate left over from your job, if there was we would have left it in the garage? Do you know if there is any in the garage? If not then we would just have to get a little more.

Sent from my iPhone

On Mar 20, 2014, at 6:58 PM, [redacted] <[redacted]> wrote:

Hey [redacted],

I'm doing the downstairs bathroom remodel. The flooring you put in does not reach all the way to the wall. Was wondering if you would be able to finish the job and what you would charge. I don't think it's much work, but you have the info regarding the laminate. Thanks!

Business

Response:

This is a client who unfortunately only wants my company to agree to do something for her that was not in the scope of our original contract. As stated in her email to me dated March 20th 2014 (attached) She wanted me to come back and install something under an existing vanity, and as she stated wants to hire me to get it done, which confirms it was not in the original bid. Under normal circumstances I would be more than happy to help out, but because of her abusive nature, rude and offensive remarks about some of my minority employees. I really do not want to help and that is my right. Unfortunately nothing I say or do will make her happy. I have run multiple companies for several decades and I have never had anyone question my work ethic or the quality of work give my clients, so I am ok with what ever you as the Revdex.com see fit needs to happen at this point.

On Mar 20, 2014, at 6:58 PM, [redacted] <[redacted]> wrote:

Hey [redacted],

I'm doing the downstairs bathroom remodel. The flooring you put in does not reach all the way to the wall. Was wondering if you would be able to finish the job and what you would charge. I don't think it's much work, but you have the info regarding the laminate. Thanks!

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Description: Construction & Remodeling Services

Address: 9550 Warner Ave #229, Fountain Valley, California, United States, 92708

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