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Grass Dragon Landscaping

7958 14 Ave, Burnaby, British Columbia, Canada, V3N 2B4

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Grass Dragon Landscaping Reviews (%countItem)

We hired Grass Dragon Landscaping a year ago to do our grass cut and maintenance for our big lawn. They are doing a great job for us. Travis the owner always explain clearly to me what needs to be done at every stage and suggested options. He and his team come once a month to cut our grass and maintain our garden well. It's a big difference of how nice our garden looks now as compared to before (In fact our ex-gardener was very good too as we have used him for 20 years. He got old and suffered from illness so cannot handle our garden anymore). The service fees for Grass Dragon is very reasonable. Naomi at the office is very pleasant to deal with.

I would not hesitate to introduce Grass Dragon Landscaping to any house-owner who is looking for a good landscaping company.

*** (Travis can locate me if you need a reference)

+1

We hired this company to do our lawn as our equipment broke. Both lawnmower and weed eater. They mowed over the weeds and didn't use the weed eater and left a lot of areas untouched. They wanted $80 for the job which we originally agreed to but the weeds popped back up as they were just pushed down so we sent a picture of this to the company. We said we did not agree with paying $80. *** He blamed us for not properly maintaining our yard. ( makes no sense we hired him he's a landscaper). We can't maintain it without equipment that's why we hired. ***
Product_Or_Service: Grass cut

Grass Dragon Landscaping Response • Jun 11, 2018

Initial Business Response /(1000, 14, 2018/06/11) */
[email protected]
May 24
to me
I have no desire to reply to a bunch of lies. The person that submitted the
claim isnt even the person we did the work for.

Sent from my ***

Travis K
Operation Manager / Partner
Grass Dragon Landscaping
***

Initial Consumer Rebuttal /(3000, 16, 2018/06/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Both I and my roommate hired this company. My roommate was the one that emailed and called the business. The emails we sent copies of to the Revdex.com were real copies. However, they were unfortunately doctored badly so did not reflect the horrible way we were treated when posted.

Final Business Response /(4000, 31, 2018/11/09) */
Grass Dragon landscaping would like to get this complaint resolved as soon as possible.
We disagree with what the customer is saying in regards to how their property was taken care of. We maintain many commercial and residential properties and perform lawn and property care to all of them the same way. This property was no exception. We have never had any complaints or issues of this nature before. Again, we provided the best service we could. The customer has not paid for our service and continues to defame us on social media and *** reviews. As for claiming our owners treated them poorly, anyone can claim to be an owner on the phone and say what they feel. I can assure you that any trouble employees have been terminated. Mediation may be the only option at this point as I am not sure what the client would like from us further. They have still not specified what they would like us to do for them. It's very clear that they do not want us to return to their property, and they have another landscaping company. At this point, we are willing to void their outstanding invoice balance with us, but would like the defaming to stop. We are considering legal action for defamation as our efforts to resolve the situation are being ignored, with no other solution offered from the client. Please advise how Grass Dragon Landscaping can help resolve this issue. We are willing to work together to come to an agreement. Thank you.

Final Consumer Response /(4200, 33, 2018/11/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have not been "defaming " this company this happened in the summer. No comments have been made since the summer. I have provided the Revdex.com with physical evidence of who was was responsible. It was all done by email not phone calls.
I'm done discussing the matter. The owner Travis K said ***
I have lots of evidence to support my claims. I'm done with this garbage

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Address: 7958 14 Ave, Burnaby, British Columbia, Canada, V3N 2B4

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