Grass Guys

This customer booked her wedding with us The week of the wedding, we could not get a hold of her and had left several messages on the phone number we providedI had to email her and let her know we had no information to show up for her special day and we wanted to do a good job for them, but needed them to call us asap The bride responded to the email, stating that her mother would be callingHer mother called with payment, but nothing we needed We asked her to please have her daughter call asap She finally called and we requested an itinerary to give to the driver, after getting her pick up location We received the itinerary late Friday night and they requested we start at a hotel to pick up some guests and drop them off and then come to the church to pick up the wedding partyThe pick up was at for the guests and 4:for the wedding partyWith all of the construction, that was going to be extremely difficult, but that's what they requested The driver went to the hotel and there wasn't anyone there at first and then people showed upThe driver called the bride's step-father to make sure he was getting everyone he was supposed to and he told them to hurry and drop them off and get to the church now(no information was supplied to let us know how many to expect) Our driver arrived a few minutes late to pick up the wedding party because of the schedule they had set up, and the awful construction on I(which was the route to get to both places)Our driver took back roads to get the wedding party where they requested to get them around as quickly as possibleOur buses are also converted school buses, so they aren't cars and don't go as fast, so we always tell them to allow extra time as they don't go as fast, and we don't go as fast with people on board He took them everywhere that they asked to be taken, but they were behind due to their own planningShe stated that everyone hated our serviceOur driver took different guests to go buy insulin as they needed it We pride ourselves on going above and beyond He received $in tips, which is huge for a weddingThe timing was out of our control, but we delivered all they asked us to and the driver stated that everyone was very nice and happy and tipping himWhen the bride called after the fact, she wasn't willing to even discuss anythingWe offered to sit with her and the driver to discuss what happened, because we got different storiesWe've Never had a complaint from a weddingIf we do something wrong, we are willing to discuss and deal with it and refund a portion, if necessary, but from the beginning we struggled with this bride and her poor planning and communication She also mentioned that the driver dropped them off at the wrong bar...not sure why they would let him drop them off somewhere they didn't want to goIf they changed their itinerary, they didn't tell him He went by what they sent usWe ask all of our weddings to send itineraries so our driver can take them where they want without having to ask them, so they can just enjoy themselves on their special day We feel this letter is extremely exaggerated and the bride was unwilling to fully discuss with us, as we offeredWe don't hand out a full refund to someone we showed up for and spent hours with We delivered what she asked us to doWe are disappointed that she feels she didn't get all that she wanted, as we pride ourselves on great serviceThat's why we are so successfulPlease feel free to call us with any questions [redacted] 920-344-or 414-364-