Thank you for the information regarding check *** The account is paid in full, minus the percentage kept by *** *** *** We did try to resolve the complaint, but were unable to contact the consumer due to the disconnected phone number on fileSincere Regards,***
Complaint # [redacted]
When Mr. [redacted] contracted service with us on
3/27/2012 with Grass Master, we mailed him a scheduled service letter offering
a 5% discount if he wanted to prepay for his scheduled services for the season.
Along with this prepay offer we also...
enclose a welcome letter (which clearly
states the service is automatic from season to season), as we do for all of our
new customers. Mr. [redacted] pre-paid for services, which means he did in fact
receive and read our welcome letter. Every season after that we sent two scheduled
service reminders (once in October and again in January) with an offer to
pre-pay, which also states that this was his scheduled services for the
upcoming season. We do also offer a call ahead service to each of our customers
when signing up for service. Mr. [redacted] declined this offer at that time.
We came out and provided Mr. [redacted] with his
scheduled lawn care application on 4/9/2014. He then called on 4/10/2014 and
cancelled the service with no mention of the disputed application. We then
never received any response to the five statements, 3 collection calls or two
collection letters he was sent for the service rendered. After several
collection attempts were made, his account was then forwarded to collections.
We feel Mr. [redacted] had several opportunities to
contact us and didn’t until after the account was sent to collections. It is
our decision to not credit this account at this time.
To whom it may concern,In order to resolve this complaint in a timely manner, I am offering a solution that I hope will satisfy the consumer. We received a payment of $102.82 from the consumer, for a total balance due of $205.64. The check number was [redacted] * will credit the...
remainder of the balance due ($102.82) if the consumer will acknowledge that this matter is resolved. If there was a second payment made, all we need to do is receive a copy of the cancelled check, both front and back. We are unable to refund a payment that we did not receive. Please let me know if this will resolve this issue.Sincere Regards,[redacted]Accounts ReceivableGrass Master, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I did receive invoice for 2012/2013 and I pre-paid it just because of the 5% discount. But I never got the welcome letter until few weeks ago, which is attached. As you can see there was no date on the letter, which can't prove it was sent previously. And furthermore, I pre-paid for the services, it didn't mean I read this welcome letter, I just [redacted]'t understand what is the logic correlation between. And again I prepaid it because of the 5% discount, which did show on the invoice, which can prove I only got the invoice, but not the welcome letter, which was apparently made recently since there was no date on this letter.
And also my current lawn company always informs me ahead of any services at least 3 days before to allow me to prepare, which Grass master never did....
In the response from the Grass master, which stated that ' We then never received any response to the five statements, 3 collection calls or two collection letters he was sent for the service rendered. After several collection attempts were made, his account was then forwarded to collections." ...which is not true, I called Gras master couple times and attempted to solve the issue, but they keep thinking I should be responsible for this.
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I paid $209.61 with the attached check [redacted] to [redacted] who you hired to collect the debt that I have contested. It appears that the collection agency cut you a separate check since the check number you sent me does not match my series of checks.
Regards,
[redacted]
Thank you for the information regarding check *** The account is paid in full, minus the percentage kept by *** *** *** We did try to resolve the complaint, but were unable to contact the consumer due to the disconnected phone number on fileSincere Regards,***
September 25, 2014
Complaint # [redacted]
When Mr. [redacted] contracted service with us on
3/27/2012 with Grass Master, we mailed him a scheduled service letter offering
a 5% discount if he wanted to prepay for his scheduled services for the season.
Along with this prepay offer we also...
enclose a welcome letter (which clearly
states the service is automatic from season to season), as we do for all of our
new customers. Mr. [redacted] pre-paid for services, which means he did in fact
receive and read our welcome letter. Every season after that we sent two scheduled
service reminders (once in October and again in January) with an offer to
pre-pay, which also states that this was his scheduled services for the
upcoming season. We do also offer a call ahead service to each of our customers
when signing up for service. Mr. [redacted] declined this offer at that time.
We came out and provided Mr. [redacted] with his
scheduled lawn care application on 4/9/2014. He then called on 4/10/2014 and
cancelled the service with no mention of the disputed application. We then
never received any response to the five statements, 3 collection calls or two
collection letters he was sent for the service rendered. After several
collection attempts were made, his account was then forwarded to collections.
We feel Mr. [redacted] had several opportunities to
contact us and didn’t until after the account was sent to collections. It is
our decision to not credit this account at this time.
Regards,
[redacted]
Accounts Receivable
Grass Master, Inc.
To whom it may concern,In order to resolve this complaint in a timely manner, I am offering a solution that I hope will satisfy the consumer. We received a payment of $102.82 from the consumer, for a total balance due of $205.64. The check number was [redacted] * will credit the...
remainder of the balance due ($102.82) if the consumer will acknowledge that this matter is resolved. If there was a second payment made, all we need to do is receive a copy of the cancelled check, both front and back. We are unable to refund a payment that we did not receive. Please let me know if this will resolve this issue.Sincere Regards,[redacted]Accounts ReceivableGrass Master, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I did receive invoice for 2012/2013 and I pre-paid it just because of the 5% discount. But I never got the welcome letter until few weeks ago, which is attached. As you can see there was no date on the letter, which can't prove it was sent previously. And furthermore, I pre-paid for the services, it didn't mean I read this welcome letter, I just [redacted]'t understand what is the logic correlation between. And again I prepaid it because of the 5% discount, which did show on the invoice, which can prove I only got the invoice, but not the welcome letter, which was apparently made recently since there was no date on this letter.
And also my current lawn company always informs me ahead of any services at least 3 days before to allow me to prepare, which Grass master never did....
In the response from the Grass master, which stated that ' We then never received any response to the five statements, 3 collection calls or two collection letters he was sent for the service rendered. After several collection attempts were made, his account was then forwarded to collections." ...which is not true, I called Gras master couple times and attempted to solve the issue, but they keep thinking I should be responsible for this.
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I paid $209.61 with the attached check [redacted] to [redacted] who you hired to collect the debt that I have contested. It appears that the collection agency cut you a separate check since the check number you sent me does not match my series of checks.
Regards,
[redacted]