Grassman Lawn Service, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The business will not back up what they have stated They were paid on time and will not warranty the trees How can they stay in business when they say the will do certain things and they have not come thru for anyone in my neighborhood They should not be in business!
Regards,
Teria ***

Company states that they feel they have addressed the issues and will not be responding further

Below are the terms from our proposal.(It is Client’s responsibility to care for the weeds that may grow over the entire work site. If not controlled by the client, Grassman will spray the weeds for an additional charge on a time and material basis. The cost will be determined on the severity of the...

work site.) **Payment is due upon completion of work and/or before the temporary irrigation system will be set-up. If payment is not received, all warranties are void and an interest charge of 1.5% on the unpaid amount. ** *Grassman Lawn Service, Inc. is not responsible for watering of the plant material and/or grass after it has been installed. *All plant material is guaranteed for a one time or one year replacement from the date of installation. This does not include neglect or failure to water the plant material and/or winter damage. Eastern Redbud trees, Roses, and Japanese Maples are not included in the warranty. * Temporary Irrigation System is a system that is set up for no charge and for your use to help get your grass initially established. It is the client's responsibility to turn the water on and off as needed due to the precipitation we are receiving from Mother Nature. Client is responsible for moving any sprinklers that are hitting the house or if there are any dry spots not getting hit by the sprinklers. Job was completed and invoiced 6-21-2016First payment made 7-12-2016Second payment made 8-25-2016Per our terms payment is due upon completion.Payment delays have caused warranties to be void.Second reason for void of warranty is neglect.When 12 trees die in a row there is a clear sign that they were neglected.