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Grasso's Service Center Inc

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Grasso's Service Center Inc Reviews (2)

In response to the above-reference complaint I am enclosing the written rules of the *** Department as they relate to the requirements of releasing a *** Police referred tow CompanyIn response to Mr***'s complaint regarding the use of obscenities to himself and his friend; we
strongly deny that accusationIn reality Mr*** came in with a friend, to pick up unregistered vehicleIt was his friend who was spouting obscenities to my employeeHis friend did not like the requirements that were explained to him on what was needed to get a *** Police requested tow released to the rightful ownerMr*** and his friend left the premises and later returned with a state police officer who was in full uniformThe state police officer stated a notarized bill of sale was not neededMy employee can only go by what he was instructed to doHe was taught the procedure as it was as it was relayed to us via written correspondence from the *** police DepartmentHe was not and is not authorized to deviate from written instructionsMy dispatcher called *** * of the *** police Department Traffic Division to confirm that a notarized bill of sale was needed on a private party sale between two individualsOfficer *** *** of the Traffic Division confirmed that was correctMr*** further states that his radiator is now leaking and that since it was towed that it is hard to startOur response is that when a vehicle is towed the tow hook is no where near the radiatorBeing in the towing business for years, I have never come across a vehicle with starting issues as a result of towing the vehicleIt is our response that Mr*** is seeking to have a car that he just bought, that should not have been on the road and wants us to fix mechanical issues that, most likely existed previous to our towing the vehicleWe deny any responsibility for the mechanical issues that he alludes to in his complaint

In response to the above-reference complaint I am enclosing the written rules of the *** Department as they relate to the requirements of releasing a *** Police referred tow CompanyIn response to Mr***'s complaint regarding the use of obscenities to himself and his friend; we
strongly deny that accusationIn reality Mr*** came in with a friend, to pick up unregistered vehicleIt was his friend who was spouting obscenities to my employeeHis friend did not like the requirements that were explained to him on what was needed to get a *** Police requested tow released to the rightful ownerMr*** and his friend left the premises and later returned with a state police officer who was in full uniformThe state police officer stated a notarized bill of sale was not neededMy employee can only go by what he was instructed to doHe was taught the procedure as it was as it was relayed to us via written correspondence from the *** police DepartmentHe was not and is not authorized to deviate from written instructionsMy dispatcher called *** * of the *** police Department Traffic Division to confirm that a notarized bill of sale was needed on a private party sale between two individualsOfficer *** *** of the Traffic Division confirmed that was correctMr*** further states that his radiator is now leaking and that since it was towed that it is hard to startOur response is that when a vehicle is towed the tow hook is no where near the radiatorBeing in the towing business for years, I have never come across a vehicle with starting issues as a result of towing the vehicleIt is our response that Mr*** is seeking to have a car that he just bought, that should not have been on the road and wants us to fix mechanical issues that, most likely existed previous to our towing the vehicleWe deny any responsibility for the mechanical issues that he alludes to in his complaint.

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Address: 35 Plainfield St, Providence, Rhode Island, United States, 02909-3404

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