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GrassRoots Moving LLC

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GrassRoots Moving LLC Reviews (1)

My name is *** * *** w/ GrassRoots Moving LLC, and I am responding to the complaint issued on April 10th, 2016, by Ms*** ** ***. We have been delayed in responding to this complaint, because the complaint was sent to an email address (***)
that we do not use much. This complaint should have come to my email and the email on our website, ***. My company provided a moving service to Ms*** on March 1, 2016. We moved Ms*** from *** ** *** *** *** *** *** ** ***Ms*** had told the movers on this job, upon arrival, that the reason she was moving out of this complex is because the units needed exterminated due to pest and insect infestationWe agreed to purchase and bring plastic mattress and box spring covers as Ms*** requestedThe move started at 9:and ended at 1:00pm, hours at $150/hour plus a one-time $for the mattress/box spring covers we purchased and used for her bed piecesThe total bill was $(merely hours for a 3rd floor to 2nd floor that was very heavily packed, and in disarrayWe were not notified until a whole week later, on March 8th, about the damages she was claiming we caused. Initially I received a phone call from Ms*** claiming that there were damages during this move. I advised Ms*** to send me an itemized list and pictures of the alleged damages. Soon after this phone call I began receiving emails, a total of emails and two text messages. The subsequent emails stated that there was more damage than she had originally claimed. Again, I requested a list and pictures of these items, she then started to share with me personal health issues that prevented her from sending the pictures and list. Ms*** mentioned that she had already thrown away these items, she never sent ANY pictures or evidence of the alleged damage. As with any of our moves, if there is anything that may have been damaged, customers have always been able and willing to show me the broken item or a picture of the item(s) they are claiming as damaged, or at least an itemized list... Ms*** was asked on several occasions to provide me with pictures of the alleged items, the alleged item itself, or even a list of the items she was claiming got damaged during this move. I never received anything and the communication between myself and Ms*** ceased on March 11, 2016. I need to mention that Ms*** went a step further, by alleging that her boxes and/or goods were infested with "bed bugs"and that they must have come from our moving truckWe emailed her back letting her know that these are very serious allegations and that we have never been accused of having any infestation from our trucks, in the past or shortly after Ms***'s move in MarchImmediately after Ms***'s claims about "bed bugs", we conducted an inspection of the truck used for Ms***'s move and did not find any bugs. During the communication with Ms***, she has threatened us with court and continued to ask for various amounts of monetary compensation without sending us any proof of the damages she was claiming, no pictures, no itemized list. During this time the emails that she sent progressively got suspicious and odd in nature, mentioning that we can buy her sofa covers form *** for $instead of replacing a $bed, that she sprained her wrist, preventing her from emailing me that list or pictures, having our crew throw out items to the trash at the pickup location, an alleged "broken" TV, and that she has a traumatic brain injury, a traumatic stress disorder, etc...I have emails between Ms*** and our company that show that this communication took place and that I tried my best to make sense out of what she was claimingSincerely, *** * *** w/ GrassRoots Moving LLC..."Your Community Mover" www.grassrootsmovingllc.net ###-###-####

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Address: 1155 S Havana St Ste 11-450, Aurora, Colorado, United States, 80012-4019

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