Customer placed order on His order was processed and shipped on The following shipping info, containing carrier and tracking link, was provided to customer via email immediately upon shipping.Carrier: ***Tracking Number: [redacted] Customer emailed our customer support on stating he hadn't received his packageWe responded within hours with the following email on 316:"Good Morning ####, Sorry to hear that you were inconvenienced!I noticed that you ordered the sticker on a Sat.the sticker shipped out to you that MondayI'm not sure why it took so longIt was supposed to get to you within daysWe have no control over the packages handling or delivery once it leaves our warehouse, Again I'm sorry that the package was delivered late! Thank you for the support! Peace and Blessings! Calvin The Grateful Apparel Team"Customer emailed our customer support again on with the following email:" [redacted] "to which we responded within hours with a full refund on stating the following: [redacted] *** [redacted] GRATEFUL APPAREL has refunded your order (######) a total of $USD."We responded one last time within hours on and finally delivered the package on 4/*/(tracking link will confirm that)Customer also received a full refund to the same card used to make the purchaseAll can be confirmed via transaction numbers, emails, and tracking info.We felt we handled the situation as best we could
Customer placed order on His order was processed and shipped on The following shipping info, containing carrier and tracking link, was provided to customer via email immediately upon shipping.Carrier: ***Tracking Number: [redacted] Customer emailed our customer support on stating he hadn't received his packageWe responded within hours with the following email on 316:"Good Morning ####, Sorry to hear that you were inconvenienced!I noticed that you ordered the sticker on a Sat.the sticker shipped out to you that MondayI'm not sure why it took so longIt was supposed to get to you within daysWe have no control over the packages handling or delivery once it leaves our warehouse, Again I'm sorry that the package was delivered late! Thank you for the support! Peace and Blessings! Calvin The Grateful Apparel Team"Customer emailed our customer support again on with the following email:" [redacted] "to which we responded within hours with a full refund on stating the following: [redacted] *** [redacted] GRATEFUL APPAREL has refunded your order (######) a total of $USD."We responded one last time within hours on and finally delivered the package on 4/*/(tracking link will confirm that)Customer also received a full refund to the same card used to make the purchaseAll can be confirmed via transaction numbers, emails, and tracking info.We felt we handled the situation as best we could