GRATiAE

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Dear Ms [redacted] , We sincerely apologize for any inconvenience and discomfort caused to youWhether or not our products caused your skin to irritate may be a matter of question, it is un-doubtful that the customer service you received from us was less than optimal, and we do try to hold ourselves to higher standards.We have reviewed your complaint against our records, and can find no indication that the purchased were ever returned to our storeOur refund policy is clearly stated as "Refund within days of purchase", therefore if you had returned to the store within days with unopened unused products you would have received a refundHowever, in the interest of better customer service we will offer you a full refund.If it acceptable to you, we will mail you a check for the full amount of your purchase in the amount of $to your home address of: [redacted] *** [redacted] [redacted] We will wait for a response from you prior to mailing the check.Sincerely,Customer Service,GRATiAE

hi,I would like to let you know that my order has finally arrivedThe email address they had used was incorrectThe order was incorrect, of the "complimentary" products I was offered did not arrive, but other products were provided instead; although not what I had expected or wanted, I am just
relieved that the main order has been delivered However, I have still not received the refund as promised of the initial $418.85. in kind regards*** ***

Initial Business Response /* (1000, 5, 2014/02/09) */
Customer was indeed offered a free facial, which included sampling multiple high end cosmetic products and detailed explanation on each productAfter the conclusion of the free demonstration customer was offered to purchase some of the
products, which she agreed to doHad she declined to purchase any of the products, there would have been no charge for the free demonstration and customer was not required to put down a deposit or to provide credit card info prior to receiving the free demonstration
When customer returned to the store that same evening requesting a refund she was within her rights to receive a full refund for her purchase, (no questions asked) and a refund should have been processed for herand the sales staff during that shift has been advised of this
Our store manager, ***, has already spoken with the customer last week instructing her how and where to return her products for a refund since she has already departed the islandsOnce her products are received in the mail we will process a full refund (Customer has acknowledged this via email communication with our customer service dated 2/1/2014)
As for the customer experiencing itching and burning on her face later that evening - it is extremely rare that we receive a report of this nature from one of our customers, and we sincerely apologize for any inconvenience
Final Consumer Response /* (3000, 8, 2014/02/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Until such time as my bank/credit union notifies me that my credit card has been credited with ALL of the returned items I am requesting that this complaint remain openThank you
***

In order to properly respond to this complaint we will need one of the following:
Receipt number (number starts with a JS, and is located on the top and bottom of sales receipt given at time of purchase)
last numbers of credit card used to make the
purchase
Customer full name
Sincerely,
GRATiAE

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Received full refund on 7/10/Thank you for your considerations

After reviewing the information available to us we will be issuing a refund for the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The customer came back to our location to return the products. Our return policy is "30 days full refund for any unopened product" 
font-family: arial, sans-serif; color: #222222;">The costumer opened one of the products. After reviewing the customer situation we decided to give her a full refund on 7/9/14.
Please contact costumer for confirmation.

Dear Ms. [redacted], 
We sincerely apologize for any inconvenience and discomfort caused to you. Whether or not our products caused your skin to irritate may be a matter of question, it is un-doubtful that the customer service you received from us was less than optimal, and we do...

try to hold ourselves to higher standards.
We have reviewed your complaint against our records, and can find no indication that the purchased were ever returned to our store. Our refund policy is clearly stated as "Refund within 30 days of purchase", therefore if you had returned to the store within 30 days with unopened unused products you would have received a refund. 
However, in the interest of better customer service we will offer you a full refund.
If it acceptable to you, we will mail you a check for the full amount of your purchase in the amount of $816.75 to your home address of:
[redacted] **  [redacted]
We will wait for a response from you prior to mailing the check.
Sincerely,
Customer Service,
GRATiAE

hi,I would like to let you know that my order has finally arrived. The email address they had used was incorrect. The order was incorrect, 6 of the "complimentary" products I was offered did not arrive, but 7 other products were provided instead; although not what I had expected or wanted, I...

am just relieved that the main order has been delivered.  However, I have still not received the refund as promised of the initial $418.85. in kind regards[redacted]

Horrible experience!! I purchased products while on vacation from their location, the products are horrible and there is no way to reach them to discuss return options. DO NOT buy anything from this shop - they are pushy sales people that I have found do not stand behind your product, as there is no way under the sun to reach them. I have contacted the Gratiae corporation and the vivo per lei corp and neither have followed up with contact information for this location!

HORRIBLE!

Dear Ms. [redacted], We sincerely apologize for any inconvenience and discomfort caused to you. Whether or not our products caused your skin to irritate may be a matter of question, it is un-doubtful that the customer service you received from us was less than optimal, and we do try to hold...

ourselves to higher standards.We have reviewed your complaint against our records, and can find no indication that the purchased were ever returned to our store. Our refund policy is clearly stated as "Refund within 30 days of purchase", therefore if you had returned to the store within 30 days with unopened unused products you would have received a refund. However, in the interest of better customer service we will offer you a full refund.If it acceptable to you, we will mail you a check for the full amount of your purchase in the amount of $816.75 to your home address of:[redacted] **  [redacted]We will wait for a response from you prior to mailing the check.Sincerely,Customer Service,GRATiAE

Initial Business Response /* (1000, 8, 2014/04/01) */
Dear [redacted],
Please mail your products to:
GRATiAE
[redacted]
[redacted]
Please include in you correspondence the exact date you made your purchase. Also, please use a track able shipping method such as USPS,...

FedEx or UPS.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Review: We purchased gratiae skincare product for $434.00 at that time the sales manager reassured us that it has a 30 day money back guarantee, not even 2 hours of our purchase we decided that we would return the product due to the expense, while attempting to return the product the sales manager [redacted] opened the facial cream and stated that the product had been used and was opened. It had not been used nor opened but by the sales manager. also we noticed that all the other products were completely sealed with cellophane and the one he sold us was not sealed at all, then proceeded to say that some come sealed and some do not. Which is why we do not understand why he opened our product and denied us of our return. I feel I had been taken for a ride with this company. He also was wheeling and dealing trying to return it for a partial payment which was ridiculous due to the product not even making it out of the mall.Desired Settlement: I would like a full refund, product is still in the same condition he sold it as.

Business

Response:

The customer came back to our location to return the products. Our return policy is "30 days full refund for any unopened product"