Graule Studios Reviews (1)
Graule Studios Rating
Description: Photographers
Address: 130 Hinds Street, Rochester, Pennsylvania, United States, 17074
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Description: Photographers
Address: 130 Hinds Street, Rochester, Pennsylvania, United States, 17074
Phone: |
Show more...
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Add contact information for Graule Studios
Review: On July 12, I received pictures of my son's first TBall season, that I paid $31.00 for. They were AWFUL. They looked nothing like my son, he was squinting and they did not look professional. I emailed the photographer, Barb, and complained that the pictures were terrible and I requested a refund OR retakes. She responded to me on July 14 which she attached a second picture of my son (that was worse than the first)and asked if I wanted those instead because they don't do retakes! She did state that they would refund the $31 after they receive my pictures back. On July 25 I replied to her (because I was away) and asked if I could keep the team picture only and return the rest (since it's my kid's first team picture - even though everyone is squinting). I asked what the difference is and where to send the pictures to that I want return. NO REPLY. On August 25, I emailed her again asking the same as I did on July 25. NO REPLY. Today, I emailed and told her that I am now turning this over to the Revdex.com. If you would like the emails, I can send them. If you want to see the pictures, you'll have to ask her to scan them (she can because she did it in my email). Thank you.Desired Settlement: I want a complete refund and want to be able to keep the one team picture, which I was willing to pay for, as I explained in the email. Now, I believe that it should be free.