[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Where to start.....hmmm First off, almost everything in MrGraves response was an out right lie This seems to be a reoccurring issue with this company and why I initial filed a complaint with [redacted] and with the Revdex.comEveryone of the pictures was taken AFTER the plumber CJ left and returned when I called him upset about the broken tiles, not before he worked on the homeVery easy to look on the plumbers phone for dates and time the pictures were takenI am sure MrGraves doesn't know about this technologyMrGraves was never there and didn't see anything firsthandHe didn't even bother to call me until a month later and screamed and yelled at me that he was going to sue meNothing about trying to fix the wrong that was doneHis wife called me again the next day after I had sent an email to the company and again screamed and yelledI have that one on voicemail if you would like to hear itI have had an account with [redacted] for well over years and can get the proof if you would likeI have had the account so long it was in my previous name before I remarriedThe account is listed as [redacted] In 2006, I remarried and my name is now [redacted] The addresses match Every year the contract is renewed in AugustHope that clears up any misunderstandingI also have another [redacted] account on another property also well over yearsHow and why Mrgraves would allude that I fraudulently made claims as two different people and lied about my name are totally falseFirst off, this company WD Graves came out to my rental in January My daughter was there to meet them and was chargedI have her charge statement showing this company was thereMrgraves said they were not there and did no work on this dayNot trueThey were to fix the upstairs master toiletObviously, it was not fixed because it continued to leakI will try to include a picture of her statementIf not, I can email it in a separate emailIn MrGraves response he said he could not make an appointmentNot the truthThe house was empty of any valuables when WD Graves plumber, CJ cameWhen I made the appointment with [redacted] I requested to have another plumbing company besides The company that was there previously which was WDGravesHow they intercepted the dispatch I do not know [redacted] has it in their recordsI was putting the house on the market so I went through and showed him what needed to be fixedThe dispatch list shows the kitchen facet, toilets, the u pipe under the master sink and the leak from the blue bathroom tubNever was anything refused like MrGraves allegesLook at the dispatch and look at what WDGraves charged [redacted] forThey charged for everything that was asked forAnother lie by MrGraves The plumber, CJ was to come back the next day to repair the items listedI gave him the code to the lockbox on the door to get in and do the repairsI was not there as I live miles awayWhen CJ left he left a message on my cell phone, he neglected to mention that he punched the facet fixtures from behind and broke four tiles in the processSee the picture MrGraves sent inThank you, MrGraves! :) the pic was taken after he put on the new fixturesMtGraves claim that the tiles were all broken and calked and are different colors are clearly discounted in his own pictureThere were two tiles that were replaced by a professional tile company in TwoThe blue tile is not readily available since it is from the early 70's so I agreed to the whiteEvery other tile was fine until CJ punched the old facet out breaking the tilesAgain, he did NOT mention this in his phone call message which I haveMy real estate agent, Erin Jones can attest to the tiles being perfect before CJ got a hold of the fixturesAs far, as filthy and disgusting....don't think the pics show this at allThe dirt in the tub in the yellow tub was done by CJI imagine when he changed the u-pipe under the sinkIt was not there previouslyNo big dealIt was grit and washed right down the drainAs far as there being no toilet seat, I took it off because it was an old oak one and I was replacing it with a white oneThe door to the vanity was not off the vanity at allThe bottom of the drawer of the vanity not sure who or how it happenedSo what that there were clean q-tips and cotton balls in a drawerWD Graves also charged [redacted] a lot of $$$ for rebuilding the toiletsThe toilets were NOT rebuiltI had the handyman fix them as wellHe will testify to this as wellI received full price offered the first weekend the property was listedThe one I accepted backed out and I accepted another offer at $10,over the listed priceThat is the reason for the "indecisiveness", MrGravesThe house looks amazing! for Mrgraves to call me and tell me the house was disgusting and a piece of "***" was untrue and very unprofessional as wellAt no time was there difficulty in setting up an appointment as Mrgraves allegesWhen I called [redacted] to report the problem they offered to have another company come out to look at the toilets and at the time I said I would like another company to comeThey called me times but I had the handyman fix the issuesI had a handyman there already and he fixed the toilets for me as well as the tile work so no need for any other plumber to comeHope that explains the issueRight off the bat, when I made a complaint, CJ denied he broke the tilesThis is why I am making this complaintTotally untrue! No apologyNo explanationnothingLiesLie on top of liesI had a handyman who was installing a tile backsplash in the kitchen do the repairs to the tubIt cost me under $NothingWhy this company did this and then denied it is not the sign of a reputable company and I feel strongly I needed to warn others of their behaviorThis is the first time I can remember making a complaint like thisAll they had to do was inform me of the issue then fix itI would have even paid the extra cost for the tile repairTo deny and lie about it...I have no wordsThen for the owner of the company and then his wife to call me and scream and yell that I was a liar and he was going to sue meAgain, I feel strongly that I had to warn other people of these unprofessional actionsI do have copies of all relevant information and voice mails to prove my claim Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: As I stated previously, WD G [redacted] only response to me was that they are not responsible Prior to their coming out to repair my toilet, it was not leaking The only problem I had with the toilet was that water was continually running within the tank After they fixed the toilet, a leak developed externally and the location of the leak was where a part had been replaced by them No other toilet in my house spontaneously sprung a leak When the contractor came back to the house, they said my supply line had a leak in it and they replaced the supply line Prior to them fixing my toilet there was nothing wrong with my supply line I kept the supply line for evidence I filed a complaint with their insurance company The insurance company never visited my property nor did they ask to check the supply line My property sustained damage to the downstairs ceiling and the wood floors My ability to sale my property has been hindered by this damage I never received an official response from their insurance company regarding my claim Since WD G [redacted] will not accept responsibility via this process, I will have to pursue other means to address the problem Regards, [redacted]
We replace the fill valve only Myself & owner check my work before leaking as it stated on my InvoicePlease look at my ticketWe've contacted the customer and provided the remedy sought We are not responsible.We emailed [redacted] the information and left him a message
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Where to start.....hmmm First off, almost everything in MrGraves response was an out right lie This seems to be a reoccurring issue with this company and why I initial filed a complaint with [redacted] and with the Revdex.comEveryone of the pictures was taken AFTER the plumber CJ left and returned when I called him upset about the broken tiles, not before he worked on the homeVery easy to look on the plumbers phone for dates and time the pictures were takenI am sure MrGraves doesn't know about this technologyMrGraves was never there and didn't see anything firsthandHe didn't even bother to call me until a month later and screamed and yelled at me that he was going to sue meNothing about trying to fix the wrong that was doneHis wife called me again the next day after I had sent an email to the company and again screamed and yelledI have that one on voicemail if you would like to hear itI have had an account with [redacted] for well over years and can get the proof if you would likeI have had the account so long it was in my previous name before I remarriedThe account is listed as [redacted] In 2006, I remarried and my name is now [redacted] The addresses match Every year the contract is renewed in AugustHope that clears up any misunderstandingI also have another [redacted] account on another property also well over yearsHow and why Mrgraves would allude that I fraudulently made claims as two different people and lied about my name are totally falseFirst off, this company WD Graves came out to my rental in January My daughter was there to meet them and was chargedI have her charge statement showing this company was thereMrgraves said they were not there and did no work on this dayNot trueThey were to fix the upstairs master toiletObviously, it was not fixed because it continued to leakI will try to include a picture of her statementIf not, I can email it in a separate emailIn MrGraves response he said he could not make an appointmentNot the truthThe house was empty of any valuables when WD Graves plumber, CJ cameWhen I made the appointment with [redacted] I requested to have another plumbing company besides The company that was there previously which was WDGravesHow they intercepted the dispatch I do not know [redacted] has it in their recordsI was putting the house on the market so I went through and showed him what needed to be fixedThe dispatch list shows the kitchen facet, toilets, the u pipe under the master sink and the leak from the blue bathroom tubNever was anything refused like MrGraves allegesLook at the dispatch and look at what WDGraves charged [redacted] forThey charged for everything that was asked forAnother lie by MrGraves The plumber, CJ was to come back the next day to repair the items listedI gave him the code to the lockbox on the door to get in and do the repairsI was not there as I live miles awayWhen CJ left he left a message on my cell phone, he neglected to mention that he punched the facet fixtures from behind and broke four tiles in the processSee the picture MrGraves sent inThank you, MrGraves! :) the pic was taken after he put on the new fixturesMtGraves claim that the tiles were all broken and calked and are different colors are clearly discounted in his own pictureThere were two tiles that were replaced by a professional tile company in TwoThe blue tile is not readily available since it is from the early 70's so I agreed to the whiteEvery other tile was fine until CJ punched the old facet out breaking the tilesAgain, he did NOT mention this in his phone call message which I haveMy real estate agent, Erin Jones can attest to the tiles being perfect before CJ got a hold of the fixturesAs far, as filthy and disgusting....don't think the pics show this at allThe dirt in the tub in the yellow tub was done by CJI imagine when he changed the u-pipe under the sinkIt was not there previouslyNo big dealIt was grit and washed right down the drainAs far as there being no toilet seat, I took it off because it was an old oak one and I was replacing it with a white oneThe door to the vanity was not off the vanity at allThe bottom of the drawer of the vanity not sure who or how it happenedSo what that there were clean q-tips and cotton balls in a drawerWD Graves also charged [redacted] a lot of $$$ for rebuilding the toiletsThe toilets were NOT rebuiltI had the handyman fix them as wellHe will testify to this as wellI received full price offered the first weekend the property was listedThe one I accepted backed out and I accepted another offer at $10,over the listed priceThat is the reason for the "indecisiveness", MrGravesThe house looks amazing! for Mrgraves to call me and tell me the house was disgusting and a piece of "***" was untrue and very unprofessional as wellAt no time was there difficulty in setting up an appointment as Mrgraves allegesWhen I called [redacted] to report the problem they offered to have another company come out to look at the toilets and at the time I said I would like another company to comeThey called me times but I had the handyman fix the issuesI had a handyman there already and he fixed the toilets for me as well as the tile work so no need for any other plumber to comeHope that explains the issueRight off the bat, when I made a complaint, CJ denied he broke the tilesThis is why I am making this complaintTotally untrue! No apologyNo explanationnothingLiesLie on top of liesI had a handyman who was installing a tile backsplash in the kitchen do the repairs to the tubIt cost me under $NothingWhy this company did this and then denied it is not the sign of a reputable company and I feel strongly I needed to warn others of their behaviorThis is the first time I can remember making a complaint like thisAll they had to do was inform me of the issue then fix itI would have even paid the extra cost for the tile repairTo deny and lie about it...I have no wordsThen for the owner of the company and then his wife to call me and scream and yell that I was a liar and he was going to sue meAgain, I feel strongly that I had to warn other people of these unprofessional actionsI do have copies of all relevant information and voice mails to prove my claim Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: As I stated previously, WD G [redacted] only response to me was that they are not responsible Prior to their coming out to repair my toilet, it was not leaking The only problem I had with the toilet was that water was continually running within the tank After they fixed the toilet, a leak developed externally and the location of the leak was where a part had been replaced by them No other toilet in my house spontaneously sprung a leak When the contractor came back to the house, they said my supply line had a leak in it and they replaced the supply line Prior to them fixing my toilet there was nothing wrong with my supply line I kept the supply line for evidence I filed a complaint with their insurance company The insurance company never visited my property nor did they ask to check the supply line My property sustained damage to the downstairs ceiling and the wood floors My ability to sale my property has been hindered by this damage I never received an official response from their insurance company regarding my claim Since WD G [redacted] will not accept responsibility via this process, I will have to pursue other means to address the problem Regards, [redacted]
We replace the fill valve only Myself & owner check my work before leaking as it stated on my InvoicePlease look at my ticketWe've contacted the customer and provided the remedy sought We are not responsible.We emailed [redacted] the information and left him a message