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Graves Electric Service Inc.

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Reviews Graves Electric Service Inc.

Graves Electric Service Inc. Reviews (5)

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is much more than what I had proposedThe owner of the business (Scott Graves) communicated his decision to me via emailWhile I feel very grateful to Scott Graves for deciding the resolution, I will follow up directly with the business to see if they would still accept the adjusted payment (of the invoice) that I proposed, for the sake of fairness to all.
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that the unchanged position of the business would not resolve my complaint. For your reference, I have attached my response to the business's response in document "response-from-complainant-vs-graveselectric.pdf"My response makes reference to three other PDF documents, which are attached in order as: 1) "my-concerns-email-to-***-***-feb22-2016.pdf", 2) "*.***_marked.pdf", 3) "original-invoice-graveselectric.pdf". Please refer to the main attachment document "response-from-complainant-vs-graveselectric.pdf", and the related PDF documents in the order indicated above, to see details of why I am not satisfied with the business' response, and also to see my proposal for a resolution that's very fair to the business, while a compromise for my side.
Regards,
*** ***

At the time of this reading, I have already informed the complainant that I have forgiven the entire invoice Though I am not admitting to any fault on my company’s part, the time and effort to resolve this issue is beyond practicality.Respectfully,R Scott Graves

My first response is with great disdain that the complainant finds it necessary to involve the B.B.B. to mediate this issue.  A simple phone call to me as manager and President of Graves Electric would have been enough to resolve the difference.Mr. [redacted], as assistant manager, does have the...

authority to bill customers by set forth company policy.  The service work we perform is invoiced directly from the daily time sheets turned in by the electricians.  In this case the GPS device on the electricians van shows them on site for one hour and 10 minutes.  For two men, this equates to two hours and twenty minutes plus travel time from the previous job.  That puts the total man hours at three hours and our billing rate is $56 per hour for the total labor charge of $168.00, a trip charge to cover the fuel and van maintenance was also assessed.  Materials included 2 ground rods, 2 ground rod clamps, and 10’ of ground wire at my cost of around $31.00.  Therefore I feel it was accurate billing.All this being said I will attempt to call the owner and resolve the issue amicably with no further inconvenience to the B.B.B.Respectfully,R. Scott Graves

Review: It had come to my attention that someone (probably a kid) had removed the equipment-grounding rod that was outside the northern wall of our rental house at [redacted], and a grounding wire was hanging un-connected from the wall. I had secured the grounding wire by taping it with electrical duct, and tied it away, while awaiting an electrician. In mid-afternoon on December 29, 2015, I contacted Mr. [redacted], Manager at Graves Electric, via text messaging, requesting an electrician to check that equipment grounding wire, and reinstall a grounding rod asap. I had sough service from Mr. [redacted] and worked with him three times previously with no problems. Mr. [redacted] replied by text, saying that he had 2 electricians who were finishing up a job in town of Shenandoah (4 miles away from the house in [redacted]), and that he was going to ask them to stop at the house in [redacted] to check/repair the electric grounding. So I arranged with Mr. [redacted] that I was going from Harrisonburg to meet the electricians at the house in [redacted]. I arrived at the house, just after they had arrived, and I saw the 2 electricians planting a rod into the ground, and connecting the loose grounding wire to the rod. That task took about 5 minutes.

Then, I went with the electricians into the basement to verify grounding there. I showed them where a wire is connected a water pipe, and they verified that that grounding was good. Then, I said to the electricians that two rods may be needed for the external grounding, so they called Mr. [redacted], who indeed instructed them to plan a second rod 6 feet away from the first one, and run a wire between the two rods. The electricians said they needed to buy a second rod from the local store, so they left and returned about 10 minutes later. They planted the second rod in the ground and hooked a 6-feet wite between the two rods. That task took about 10 minutes. So, the total time spent was about 30 minutes (5 minutes planting the 1st rod, 5 minutes talking inside the basement, 10 minutes getting 2nd rod, and 10 minutes planting the 2nd rod and connecting it to the 1st).

On Feb. 22, a hardcopy invoice dated 1/4/10 from Gaves electric was forwarded to us by a former tenant at another address ([redacted], Harrisonburg). That invoice (which was mailed to a wrong address) showed $236 amount due, but no details on nature or location of work done. On that same day, I discovered that [redacted] had emailed me an invoice on Jan. 4, breaking the amount as follows: 1) Labor: 3 hours at $56/hr, 2) Materials: $48, 3) Trip charge: $20. My main complaint is the 3 hours of labor charged, while I eye-witnessing that no more than 30 minutes of labor was spent, including their time to go and buy a 2nd rod. I cannot possibly pay for an outrageous 3 hrs of labor, while I witnessed less than 30 minutes of labor. Furthermore, Mr. [redacted] charged me $48 of material, while I witnessed that the only material used was 2 simple rod of metal, and 6 feet of simple wire. I checked that these don't cost more than $10. Also, the electricians were already near the location, and stopped at the house on their way back to town, so why would Mr. [redacted] charge me a trip fee?

In three occasions that I worked with Mr. [redacted] previously, he had come personally to assess the work to be done, and the ensuing invoices were therefore fair and paid promptly. But, in this case, Mr. [redacted] did not personally inspect the work situation, though I had described the word done carefully to him in my email of Dec. 30 to him.

On Feb. 22, I emailed Mr. [redacted] with details about my concerns regarding this invoice, and I invited him to review the invoice in light of my testimony, and I have been ready to resolve the situation. But Mr. [redacted] has not responded, and the same hardcopy invoices keep coming. I am therefore seeking help from the Revdex.com to mediate a resolution with invoice adjustment. I am ready to pay for 1 hour of labor ($56), and half the materials charge ($24), and still pay the trip charge ($20), for a total of $100.Desired Settlement: I am seeking help from the Revdex.com to mediate a resolution whereby invoice is adjusted. I am ready to pay for 1 hour of labor ($56), and half the materials charge ($24), and still pay the trip charge ($20), for a total of $100.

Business

Response:

My first response is with great disdain that the complainant finds it necessary to involve the B.B.B. to mediate this issue. A simple phone call to me as manager and President of Graves Electric would have been enough to resolve the difference.Mr. [redacted], as assistant manager, does have the authority to bill customers by set forth company policy. The service work we perform is invoiced directly from the daily time sheets turned in by the electricians. In this case the GPS device on the electricians van shows them on site for one hour and 10 minutes. For two men, this equates to two hours and twenty minutes plus travel time from the previous job. That puts the total man hours at three hours and our billing rate is $56 per hour for the total labor charge of $168.00, a trip charge to cover the fuel and van maintenance was also assessed. Materials included 2 ground rods, 2 ground rod clamps, and 10’ of ground wire at my cost of around $31.00. Therefore I feel it was accurate billing.All this being said I will attempt to call the owner and resolve the issue amicably with no further inconvenience to the B.B.B.Respectfully,R. Scott Graves

Business

Response:

At the time of this reading, I have already informed the complainant that I have forgiven the entire invoice. Though I am not admitting to any fault on my company’s part, the time and effort to resolve this issue is beyond practicality.Respectfully,R Scott Graves

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that the unchanged position of the business would not resolve my complaint. For your reference, I have attached my response to the business's response in document "response-from-complainant-vs-graveselectric.pdf". My response makes reference to three other PDF documents, which are attached in order as: 1) "my-concerns-email-to-[redacted]-feb22-2016.pdf", 2) "*.[redacted]_marked.pdf", 3) "original-invoice-graveselectric.pdf". Please refer to the main attachment document "response-from-complainant-vs-graveselectric.pdf", and the 3 related PDF documents in the order indicated above, to see details of why I am not satisfied with the business' response, and also to see my proposal for a resolution that's very fair to the business, while a compromise for my side.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is much more than what I had proposed. The owner of the business (Scott Graves) communicated his decision to me via email. While I feel very grateful to Scott Graves for deciding the resolution, I will follow up directly with the business to see if they would still accept the adjusted payment (of the invoice) that I proposed, for the sake of fairness to all.

Regards,

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Description: ELECTRICIANS

Address: 945 Smithland Rd, Harrisonburg, Virginia, United States, 22802-9340

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