We are sorry that our customer was not satisfied with his serviceAll his contact information has been deleted from our system.We have also spoken to him over the phone and believe that the matter has been resolved
The customer subscribed to our online website where he had access to Golf Training videos and webinarsIt was clearly stated on his order form that he was purchasing digital access to training products along with his physical dvdIt also clearly states on the order form that the membership can be cancelled at anytimeThe customer received months of productsWhen he called on 2/3/to cancel the membership we did, and we refunded him one month since he was unsatisfied with his purchase, even though it clearly states on the order form that digital products and memberships are nonrefundable
We were sorry to hear that the customer was unsatisfied with his golf trainingWe have no record of any correspondence from him except the first letter from the Revdex.com on 6/60/At that time his membership was cancelled and we refunded the month’s fee. If at any time he
wished to cancel he could have simply contacted us, and we would have gladly taken care of it for himAs a courtesy we have also refunded the previous month’s membership, which should show up on his credit card within the next 3-business days Thank you and please let me know if there is anything else you need from us*** *** Attached are the invoices for the memberships and the refunds that have been applied
***Document Attached***
The customer subscribed to our online website where he had access to Golf Training videos and webinarsIt was clearly stated on his order form that he was purchasing digital access to training products along with his physical dvdIt also clearly states on the order form
that the membership can be cancelled at anytimeThe customer received months of productsWhen he called on 2/3/to cancel the membership we did, and we refunded him one month since he was unsatisfied with his purchase, even though it clearly states on the order form that digital products and memberships are nonrefundable (27membership.pdf)
The Facts are the factsIf your child lost that much weight, maybe you should be looking at the individual you chose to care for her at homeThere be no refund for services that you receivedThis issue is closedThere will be no further response on our end
Mr [redacted] ordered a club that unfortunately became backordered shortly after he placed his order on May 31st. We were to have more clubs in stock within 2-3 weeks. On June 15th he called our office preferring not to wait longer than 2 weeks, and at that time he was given a full refund on his...
credit card. Attached is the receipt documenting that refund from the credit card processing company. We are sorry we were unable to meet the needs of Mr. [redacted], but feel he has been compensated for his order in a timely manner.
Ms. [redacted]s two children attended our Any Time Child Care
Stallion Location from 01/05/2015- 05/29/2015. During this time Ms. Booker
never spoke with management in regards to any concerns that she had. [redacted] and
[redacted] were switched to de-active due to mom leaving for training with...
employment.They
returned on 08/10/2015 for two weeks. Upon returning it was understood they
would only need care for two weeks prior to school starting. During that time
Ms. [redacted] was still not in the area, their Grandmother was caring for the
children who dropped off and picked up daily. Throughout the two weeks of
attendance there were a few concerns brought to my attention that I immediately
clarified and addressed. Her biggest concern was our menu. She felt as though corn
was considered a starch and not a vegetable so the day corn was served she felt
that it was not a nutritional meal.She also
stated that we were not supposed to serve salad and carrots as two sides
because they are both vegetables. I expressed to her that we are mandated to
follow a food program and must meet their guidelines at all times for every
meal we serve. However I still explained that if the children were not
interested in eating the food she may bring in a doctor's note stating they
would need to bring in their own food for nutritional reasons. She stated ok,
however did not bring in any documentation from a doctor. . I did ensure the
girls were eating the food offered and they hardly declined it. I also showed
her where our menu was posted so she could see the meals for the week. I spoke
with staff and explained to vocalize if [redacted] and [redacted] were declining the food
offered so she could be notified, however they did not decline the food often.
She also said she felt like the ratios were a little high. I expressed to her
the ratio is higher for school aged children allowing more children to be in
the classroom with one teacher(26
children). After speaking with her I strongly expressed that I would address
any concern she had and she could always come to me about any issues. I truly
appreciated her speaking with me. I addressed with other staff as well as
management to ensure ratios are being followed 100.As initially understood, [redacted] and [redacted]’s last day of
attendance was on 08/21/2015, as the following week, school began. Thank You Director [redacted]
We are sorry that [redacted] was not satisfied with the training video that was purchased. We have many customers that we have helped increase their love of the game of golf with our video training. It's unfortunate that we were not helpful for him. We have refunded the purchase of the...
The customer subscribed to our online website where he had access to Golf Training videos and webinars. It was clearly stated on his order form that he was purchasing digital access to training products along with his physical dvd. It also clearly states on the order form that the membership can be cancelled at anytime. The customer received 6 months of products. When he called on 2/3/16 to cancel the membership we did, and we refunded him one month since he was unsatisfied with his purchase, even though it clearly states on the order form that digital products and memberships are nonrefundable
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the business's version of events.
The online order process was intentionally and needlessly complex with multiple attempts to up-sell various products, where the accept or order button was a large green button in the middle of the screen, but the decline or ignore option was small and hard to locate.
I thought that I had declined the "optional" subscription. I never wanted the subscription, never accessed the subscription and did not think I had ordered said subscription.
Also, the emails from Graves Golf Academy with my invoices went to spam, while all of their other emails, went to my inbox. This is part of why it took me a while to figure out that I was being charged for something I never ordered, and never wanted. Graves Golf Academy or their some or all of their employees are doing this intentionally in an effort to cram additional charges onto credit cards for services not requested.
The whole "you can cancel and any time" excuse is a sham to hide behind when you trick people into "ordering" something they don't want and never use. This is exactly the type of bad behavior, hiding behind fine print that needs to be policed and discouraged. This is the worst kind of "blame the customer" customer service that is awful and indicative of an intent to deceive and defraud individuals. This is not a reputable way to do business, and this company and the employees hiding behind this "you could always cancel" should be ashamed. How about "I never ordered it in the first place" no matter what you put on an invoice?
There was no meeting of the minds, which is required for a transaction. This is fraud. Plain and simple. Enrichment via scheme, device or deception should always be policed. Please help prevent this from happening to other people.
Complaint: [redacted]
I am rejecting this response because:I was in the field and very dependent on both Any Time child care center and the Nanny not grandmother who was caring for my children while I was in the field. The nanny constantly told me of menu issues and injuries to [redacted]'s hips. I have made this complaint because I need quality care and I do not feel as if Anytime daycare provided that. I confirmed these issues with my girls when I returned from the field and they stated that the [redacted]ls were always cold and not enough. I weighed my oldest [redacted] when she returned from Alabama and she weighed 85lbs when I returned she only weighed 60 lbs that is great weight loss for that time period and both children did not want to return to the childcare center because of fear of other children and no responses to the teachers who had too many children in their care at one time. I paid double in childcare that month primarily depending on Anytime daycare because all the Nanny had to do was drop them off and pick them up daily. The center is un organized and all over the place. Every time I entered my children's mats were not available. I asked for [redacted]'s mat when they left the state for the summer some time in June and it was no where to be found. Jackets and personal belongs were always being looked for when I picked them up. There are times when the front door is open and there is no secure in and out for children and parents to feel secure when there is no adult present and the front gate is always opened. 04:30 drop off time I constantly ran into issues of getting there and the representative was not there to open. I as a SSG platoon Sergeant needed this care with no issues as a Center establishment. When I was away there were too many issues in regards for my children's care and I withdrew them and I am currently exiting the military. I refuse to continue to pay childcare center who know I need care but give any kind of care that they feel appropriate. I needed my children to be good to go while I was training in the field and for the center to stay to standard feeding them appropriate [redacted]ls and ensuring that their safety was kept and or reported if there is an incident. I refuse the response because I have pulled my children out and am on course to exit the military due to constant issues with childcare that should have been professional and consistent with hours of operations and the upkeep of my children's wellbeing and personal belongings. The last two weeks my children were at the center were unacceptable care and I was no longer just going to tolerate any kind of care for my children. I still request the last two weeks to be refunded back to me. This place had a lot of chaos going on each time I entered it. Soldiers need care and we should be taken care of period. No half way care if the facility doesn't have the [redacted]ns for quality feeding and or staff I feel as if the operational plan needs to be revised.
Regards,
[redacted]
We are sorry that our customer was not satisfied with his service. All his contact information has been deleted from our system.We have also spoken to him over the phone and believe that the matter has been resolved.
We are sorry that our customer was not satisfied with his serviceAll his contact information has been deleted from our system.We have also spoken to him over the phone and believe that the matter has been resolved
The customer subscribed to our online website where he had access to Golf Training videos and webinarsIt was clearly stated on his order form that he was purchasing digital access to training products along with his physical dvdIt also clearly states on the order form that the membership can be cancelled at anytimeThe customer received months of productsWhen he called on 2/3/to cancel the membership we did, and we refunded him one month since he was unsatisfied with his purchase, even though it clearly states on the order form that digital products and memberships are nonrefundable
We were sorry to hear that the customer was unsatisfied with his golf trainingWe have no record of any correspondence from him except the first letter from the Revdex.com on 6/60/At that time his membership was cancelled and we refunded the month’s fee. If at any time he
wished to cancel he could have simply contacted us, and we would have gladly taken care of it for himAs a courtesy we have also refunded the previous month’s membership, which should show up on his credit card within the next 3-business days Thank you and please let me know if there is anything else you need from us*** *** Attached are the invoices for the memberships and the refunds that have been applied
***Document Attached***
The customer subscribed to our online website where he had access to Golf Training videos and webinarsIt was clearly stated on his order form that he was purchasing digital access to training products along with his physical dvdIt also clearly states on the order form
that the membership can be cancelled at anytimeThe customer received months of productsWhen he called on 2/3/to cancel the membership we did, and we refunded him one month since he was unsatisfied with his purchase, even though it clearly states on the order form that digital products and memberships are nonrefundable (27membership.pdf)
The Facts are the factsIf your child lost that much weight, maybe you should be looking at the individual you chose to care for her at homeThere be no refund for services that you receivedThis issue is closedThere will be no further response on our end
Mr [redacted] ordered a club that unfortunately became backordered shortly after he placed his order on May 31st. We were to have more clubs in stock within 2-3 weeks. On June 15th he called our office preferring not to wait longer than 2 weeks, and at that time he was given a full refund on his...
credit card. Attached is the receipt documenting that refund from the credit card processing company. We are sorry we were unable to meet the needs of Mr. [redacted], but feel he has been compensated for his order in a timely manner.
Ms. [redacted]s two children attended our Any Time Child Care
Stallion Location from 01/05/2015- 05/29/2015. During this time Ms. Booker
never spoke with management in regards to any concerns that she had. [redacted] and
[redacted] were switched to de-active due to mom leaving for training with...
employment.They
returned on 08/10/2015 for two weeks. Upon returning it was understood they
would only need care for two weeks prior to school starting. During that time
Ms. [redacted] was still not in the area, their Grandmother was caring for the
children who dropped off and picked up daily. Throughout the two weeks of
attendance there were a few concerns brought to my attention that I immediately
clarified and addressed. Her biggest concern was our menu. She felt as though corn
was considered a starch and not a vegetable so the day corn was served she felt
that it was not a nutritional meal.She also
stated that we were not supposed to serve salad and carrots as two sides
because they are both vegetables. I expressed to her that we are mandated to
follow a food program and must meet their guidelines at all times for every
meal we serve. However I still explained that if the children were not
interested in eating the food she may bring in a doctor's note stating they
would need to bring in their own food for nutritional reasons. She stated ok,
however did not bring in any documentation from a doctor. . I did ensure the
girls were eating the food offered and they hardly declined it. I also showed
her where our menu was posted so she could see the meals for the week. I spoke
with staff and explained to vocalize if [redacted] and [redacted] were declining the food
offered so she could be notified, however they did not decline the food often.
She also said she felt like the ratios were a little high. I expressed to her
the ratio is higher for school aged children allowing more children to be in
the classroom with one teacher(26
children). After speaking with her I strongly expressed that I would address
any concern she had and she could always come to me about any issues. I truly
appreciated her speaking with me. I addressed with other staff as well as
management to ensure ratios are being followed 100.As initially understood, [redacted] and [redacted]’s last day of
attendance was on 08/21/2015, as the following week, school began. Thank You Director [redacted]
We are sorry that [redacted] was not satisfied with the training video that was purchased. We have many customers that we have helped increase their love of the game of golf with our video training. It's unfortunate that we were not helpful for him. We have refunded the purchase of the...
videos, and have enclosed the receipt.
The customer subscribed to our online website where he had access to Golf Training videos and webinars. It was clearly stated on his order form that he was purchasing digital access to training products along with his physical dvd. It also clearly states on the order form that the membership can be cancelled at anytime. The customer received 6 months of products. When he called on 2/3/16 to cancel the membership we did, and we refunded him one month since he was unsatisfied with his purchase, even though it clearly states on the order form that digital products and memberships are nonrefundable
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the business's version of events.
The online order process was intentionally and needlessly complex with multiple attempts to up-sell various products, where the accept or order button was a large green button in the middle of the screen, but the decline or ignore option was small and hard to locate.
I thought that I had declined the "optional" subscription. I never wanted the subscription, never accessed the subscription and did not think I had ordered said subscription.
Also, the emails from Graves Golf Academy with my invoices went to spam, while all of their other emails, went to my inbox. This is part of why it took me a while to figure out that I was being charged for something I never ordered, and never wanted. Graves Golf Academy or their some or all of their employees are doing this intentionally in an effort to cram additional charges onto credit cards for services not requested.
The whole "you can cancel and any time" excuse is a sham to hide behind when you trick people into "ordering" something they don't want and never use. This is exactly the type of bad behavior, hiding behind fine print that needs to be policed and discouraged. This is the worst kind of "blame the customer" customer service that is awful and indicative of an intent to deceive and defraud individuals. This is not a reputable way to do business, and this company and the employees hiding behind this "you could always cancel" should be ashamed. How about "I never ordered it in the first place" no matter what you put on an invoice?
There was no meeting of the minds, which is required for a transaction. This is fraud. Plain and simple. Enrichment via scheme, device or deception should always be policed. Please help prevent this from happening to other people.
Complaint: [redacted]
I am rejecting this response because:I was in the field and very dependent on both Any Time child care center and the Nanny not grandmother who was caring for my children while I was in the field. The nanny constantly told me of menu issues and injuries to [redacted]'s hips. I have made this complaint because I need quality care and I do not feel as if Anytime daycare provided that. I confirmed these issues with my girls when I returned from the field and they stated that the [redacted]ls were always cold and not enough. I weighed my oldest [redacted] when she returned from Alabama and she weighed 85lbs when I returned she only weighed 60 lbs that is great weight loss for that time period and both children did not want to return to the childcare center because of fear of other children and no responses to the teachers who had too many children in their care at one time. I paid double in childcare that month primarily depending on Anytime daycare because all the Nanny had to do was drop them off and pick them up daily. The center is un organized and all over the place. Every time I entered my children's mats were not available. I asked for [redacted]'s mat when they left the state for the summer some time in June and it was no where to be found. Jackets and personal belongs were always being looked for when I picked them up. There are times when the front door is open and there is no secure in and out for children and parents to feel secure when there is no adult present and the front gate is always opened. 04:30 drop off time I constantly ran into issues of getting there and the representative was not there to open. I as a SSG platoon Sergeant needed this care with no issues as a Center establishment. When I was away there were too many issues in regards for my children's care and I withdrew them and I am currently exiting the military. I refuse to continue to pay childcare center who know I need care but give any kind of care that they feel appropriate. I needed my children to be good to go while I was training in the field and for the center to stay to standard feeding them appropriate [redacted]ls and ensuring that their safety was kept and or reported if there is an incident. I refuse the response because I have pulled my children out and am on course to exit the military due to constant issues with childcare that should have been professional and consistent with hours of operations and the upkeep of my children's wellbeing and personal belongings. The last two weeks my children were at the center were unacceptable care and I was no longer just going to tolerate any kind of care for my children. I still request the last two weeks to be refunded back to me. This place had a lot of chaos going on each time I entered it. Soldiers need care and we should be taken care of period. No half way care if the facility doesn't have the [redacted]ns for quality feeding and or staff I feel as if the operational plan needs to be revised.
Regards,
[redacted]
We are sorry that our customer was not satisfied with his service. All his contact information has been deleted from our system.We have also spoken to him over the phone and believe that the matter has been resolved.