We forwarded a change order contract to [redacted] a few weeks back that stated that the [redacted] door must be returned to Gravina's The email was returned to us as declined We will issue a refund to [redacted] after the patio door is returned to Gravina's
I've read Mr***'s complaint and I have a few commentsHe claims that we "demanded" cash from himOur contract is very clearThere is a payment due at the signing of the contact, a payment upon completion of the door and a payment on completion of the paintOur painter, ***, is a subcontractor and this is spelled out in our initial letter to our customersApparently, Mr [redacted] failed to read this important letter we emailed to him [redacted] is maybe 5'-1" and a hundred pounds if soaking wetI have a visual of [redacted] "demanding" cash from Mr [redacted] who is twice her sizeIf Mr [redacted] gave cash to ***, this was on his own behalf and not part of the payment terms of the contractIf there was a question regarding issuing a payment it would have been wise for Mr [redacted] to call to discuss rather than issue a payment to [redacted] and then claim fraudYes, it was foolish for him to pay outside the terms of the contract without our authorizationMr [redacted] failed to mention that he demanded that [redacted] apply coat after coat of paint to his doorAfter the fourth coat I decided that was enoughThis is the reason his job took an exorbitant time to completeMr [redacted] was missing an astragal boot off the doorWe ordered a new part and applied it upon receiptThere was a section of weather strip that was cut shortNot sure how that happened, however, we ordered a new piece and have called him several times to install with no return call from himIf Mr [redacted] will return our call and schedule a time to install the weather strip section the project will come to a conclusion [redacted] Gravina
Initial Business Response / [redacted] (1000, 6, 2015/10/09) */ On 03/31/ [redacted] entered into a contract with [redacted] 's and ordered white interior windowsHe decided at the last minute to change to everwood pine interior which is to be stained and contracted for us to do the stainingThe Everwood is an absorption layer fused to the fiberglass for staining purposes, not paintAfter the windows were installed, he told my finisher to paint the interior of the windows instead of stainThe contract called for stain and he made this change without my authorization He was not satisfied with the work of our first finisher and demanded a different finisher complete the projectI scheduled [redacted] to complete the jobShe worked several days at their house and came to the last two units which were in the daughter's bedroomThe daughter, a grown adult, refused to come out of the bedroom and give [redacted] access so she could complete the job [redacted] had been at their house for several days prior so all knew she would need access to the daughter's bedroomI told [redacted] that if [redacted] could not finish the daughter's bedroom windows that day, they would be put behind at least four jobs that were already scheduled and it would be several weeks before [redacted] could return [redacted] said she understood and agreed to have [redacted] leave without completing their job [redacted] has since injured her back and is not working currentlyBottom line, had the daughter come out of the bedroom and allowed us to work that day, the [redacted] 's job would be completedI feel this was a very poor decision on the [redacted] 's part to not allow us to complete the jobFurthermore, [redacted] was not able to go to another job that day and basically drove from Littleton to Niwot without compensation for the trip or days wages Furthermore, since [redacted] decided to paint the interior without my authorization (which is a breach of the terms and conditions of the contract), our cost is considerably higherIt will now be necessary to charge extra to paint instead of stain The [redacted] decision to not allow us to complete the job was theirs and their aloneUnfortunately, they must now live with that decision [redacted] has threatened us with a lawsuit and to subpoena ALL of [redacted] 's employees to testify in courtThis is ridiculousTheir job will be completed as time permits [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) The manufacturers installations instructions clearly state the windows may be stained or paintedWe used [redacted] finisher to paint rather than stainHe fired the painter because she performed poorlySince then they have not finished the job and have pulled the window finisher off the job to work on other jobsWe called [redacted] (the factory) and they confirmed painting was acceptable and approved finishAnd what about the damaged screens, razor blades left on daughters bed? Final Business Response / [redacted] (4000, 14, 2015/10/28) */ I have no doubt your exhaustedAfter all that writing to the Revdex.com, I'd be exhausted as wellYou seem intent on trying to ruin our reputation rather than own up that you are the cause of these problemsThis job should be done! I'm frustrated, as well as [redacted] and I will tell you that she really does not want to go back to your job....and I don't blame her There will be an additional charge for the paint and the day you forced her off the job, which will need to be paid before we return to your job [redacted] has returned to work, part time, from her back injury and I have not had time to discuss the additional charge with her for that reasonI'll contact you when I have the number Final Consumer Response / [redacted] (4200, 16, 2015/11/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) He wants to charge me more money for the job his firm has not yet completed Seven of the ten newly installed windows still are stuck closed, paint is still on some of the window glass, and four screens are still missingSo we either have a an initial install and workmanship issue or a warranty issue, neither of which he wants to address without collecting more moneyHe wants to blame it on the painting but the [redacted] factory manual clearly says paint is acceptable, and [redacted] 's staff has been the only firm to do the paintingAfter talking to the [redacted] factory, their sense is that the original painter (***'s employee, ***, [redacted] daughter) may have gotten paint on parts of the window that are causing the windows to stickThat is consistent with the comments [redacted] made when she came out to clean up and finish the job - that the paint job was not applied in a professional manner Bottom line - we want the windows to be made workable, the four screens his staff took to be repaired and returned and reinstalled on the windows from which they were removed, and the paint to be removed from the window glass
We will correct any issues with the door installationAll Mr [redacted] needs to do is call and set an appointment with our service departmentWe have ordered parts and serve ready and willing to complete the serviceWe have placed several calls to Mr [redacted] to set a time with no response
Complaint: [redacted] I am rejecting this response because:In the interest of bringing this matter to a conclusion we are going to expedite replacement of the [redacted] door, although we do not yet know if it can be completed within days.We cannot accept the business's response to our complaint, as it contains multiple misrepresentations about the circumstances The lead installer on our job (a son of MrGravina’s) signed a statement on the day of the install identifying problems with the [redacted] door and making commitments to fix them After several months with no progress correcting operational problems, Gravina’s decided that the door needed to be replaced The replacement door has its own operational problems, the more serious of which forced us to leave the door partially open and therefore unlocked overnight We appreciate that [redacted] Gravina came the next day to attempt to fix the problem, and though he showed us a way to get the door closed when it occurs, he was not able to correct the problem .Regarding claims of complaints from [redacted] and [redacted] about [redacted] being obnoxious and rude over the phone, [redacted] has never communicated with anyone at [redacted] There has been exactly one phone conversation between him and anyone at [redacted] , which was initiated by their Warranty Claims Manager and was entirely amicable Replacing the door is going to cost us more than double the refund that we finally received three months after it was issued by the manufacturer Sincerely, [redacted]
To whom it may concern In February of my wife and I placed an order for *** Infinity replacement ***s for our home. On that day wemade it very clear to *** *** and his posse that the install would need to begin on Friday June and be completed byJuly 9th. We are self-employed and took that week off for the installWe have several dogs that are not people friendly and*** *** was aware of this and knew we needed to be home during the install. We were reassured by *** *** thateverything would go as planned. The month before install, we called ***'s to be sure we were still on track for the scheduledinstall dates and that there were no problems. We were reassured everything was fine and on schedule. Two days before the install date, we received a call that the *** delivery was going to be delayed by a week. We called ***s and were assured that extra crews would be put on and that they would also work Saturdays. This gave us days to complete the installOn the second day *** shows up at our home, told us that they needed to work the following week. We said this cannot work due to the dogs. He replied "lock them up somewhere:We said this was not possible. He then told his crew to shut down the job and leave everything as is. This was stressful and frustrating for us. A good friend who travels for work offered to stay at our home the following week to care for the dogs so we could complete the install. To make matters worse, *** *** measured incorrectly for the rough in opening. I make this statement with confidence because *** *** from *** ***s in Minnesota explained to me exactly how *** replacement measurement are taken which was completely different. Basically every *** measured by *** *** was at least 1/8inch off which meant the rough opening framing was modified. Obviously this job took longer because of his big error. Instead of doing the right thing, *** *** blamed the builder and the framers never accepting responsibility for making a mistake. In addition he now wants to charge me an additiona $because it took his crew longer to complete the job. Since the install we have had issues with many of the ***s not operating properly. These issues have yet to be resolved by *** ***. He wants to charge me a "trip change" to come out and inspect the problems. BUYER BEWARE1 *** *** will take your money and run. These issues include but are not limited to cracked *** frame, damaged *** sash, damaged stucco, damaged screens. Some of these problems were not detected at the final walk thruSometimes issues are not detected until later after ***s have been in operation. The main reason *** *** did the final walk thru was because he wanted to get his final payment which I did authorize. Now that he has been paid, he couldn't care less about the ***s. *** Gravin has tried to attack me personally, but the issue here is faulty workmanship and his failure to fulfill the lifetime warranty on these ***s. *** is a miserable, angry old man who has no business being in a customer service driven environment. This is a final attempt on my part to resolve these issues otherwise he leaves me nochoice but to involve my attorney. *** ***
To whom it may concern,We
have been out to *** ***'s house several times to service his patio door He complained that the door did not close properly My son, ***, operated the door many times and told me that the door seemed within a operation*** suggested we swap out the door with a new *** door as our *** would not be satisfied with anything short of this We did so and *** *** continued to complain about the operation *** returned to his house several times and reported back to me there really was nothing wrong with the door *** *** insisted we replace the door with an Infinity from Marvin fiberglass door He demanded we replace it within a certain time frame and I told him this was not possible I suggested he purchase a door from another dealer, remove the *** door and return it to us and we would return the door to *** for a refund He decided that was not good enough He demanded a refund now and would return the door at a later dateObviously, that is not how things work, however, I agreed to contact *** and ask for a refund now In the meantime, *** *** intervened and called *** several times attempting to circumvent my efforts and take over matters for himself I received several calls from *** reps letting me know how demanding and obnoxious *** *** was over the phone The *** distributor, *** *** ***, also informed me of several calls from *** ***, received a credit from *** and issued a check to us We, in turn,sent a contract to *** *** stating that he would return the door to us and he refused to sign the contract We obviously need some assurance from *** *** the door will be returned to us Simply, he needs to sign off stating the door will be returned to us To help put this matter to rest, we will forward a check to *** *** today and put and endorsement on the back side of the check that he agrees to return the *** door to us within days *** ***
My apologies if we are not suppose to pass out flyers in this neighborhood This is our first go around at passing out flyers I will drive by today to see where the "no solicitation" signs posted I'll contact the company that distributes the flyers for us and direct them elsewhere
This is the second complaint received from *** ***. We responded to all his concerns in complaint number two in our response number one. Please read response number one for answers to this complaint
I have read the complaint sent by *** *** and will respond accordingly. On November 7th, *** *** entered into an agreement with Gravina’s to provide and install fiberglass windows and patio doors. The contract is straight forward and written in clear English and easy to
understand It spells out that by signing the agreement the buyer consents to and authorizes Gravina’s to perform the work as detailed. There are four pages of the contract and at the bottom of page one, two and three in large bold letters is the “Buyer’s right to cancel” clause. It is written very clearly and states that the signer has until midnight of the third business day after signing the contract to cancel the contract. A notice must be mailed to Gravina’s. When I discussed this with *** *** a few days ago, he made a comment that to cancel the agreement one would have to sign a cancellation notice within hours after signing the contract in time to cancel. I thought about that statement and *** *** either does not understand plain English or he is trying to play victim and make excuses for his failure to abide by the contract In the second sentence of the complaint, *** states “we agreed and contracted to purchase windows through them on the premise that our HOA approved the windows, we were a bit undecided of whether or not to get the fiberglass or the vinyl so we asked that the order not be placed until we are 100% positive we want one over the other.” I would like to point out that on the day of the contract, *** *** was a very hard line negotiator. He made our reps several offers, that were declined by us, and finally all parties agreed to do the job for $30,000. Now, I doubt very seriously that in his attempt to negotiate the best deal for them that he was telling our sales reps, “and by the way, we are still a bit undecided.” I can assure you this did not happen. Why would someone negotiate a deal if they are not 100% committed? For *** to suggest that they expressed doubt about purchasing fiberglass windows from Gravina’s is a far stretch from the truth. The fact of the matter is that they signed the contract and gave us a check for $15,to show they were 100% committed*** and *** *** came to the showroom to take another look at the fiberglass windows. At no time did they indicate to *** that they were thinking of canceling the contract. *** gave them another presentation on the fiberglass windows. After he finished, *** and *** *** were excited to get their fiberglass windows according to ***. Never once did they mention that they wanted to rescind the contract or change to vinyl windowsOn Monday November 27th, three weeks after placing the order, *** *** called me to discuss cancelling the contract. He mentioned he was looking for a bid on vinyl windows from our sales reps. I told him that the fiberglass windows were ordered and could not be changed or canceled. The contract is very clear. It states that “once the order is placed it is not subject to cancellation" at the bottom of the face of the contract and line of the terms and conditions state that “after the goods listed on the front of this instrument have been ordered, they cannot be canceled, changed or modified”. This print is in large bold lettering. Later that afternoon, he came into the showroom unannounced. Unfortunately, I was in a meeting and he had to wait about an hour before I could see him. He started the meeting stating he wanted to cancel the order. I told him that was not possible as we were three weeks into the order. He then stated that he was going to commence legal action against us, write the Revdex.com and contact ***. I told him he was free to do anything he wanted and walked away. *** states in a review that I ordered him to leave and that is not the case. Again, that is a total fabrication of the truth as there were at least four of my employees that overheard the conversation. Later that afternoon, I received a phone call from *** *** and he started the conversation “you know that verbal contracts are as strong as written contracts in ***”. I was wondering where he was going with that statement and told him that our written contract does not allow for any verbal changes or modifications, everything must be in writing. *** *** then stated that the contract would not be enforced in a court of law, however, if I would agree to reduce the contract price by $7,he would allow us to perform the contract. I rejected the demand and he stated that he would be writing reviews on social media if we did not agree to the price reduction So basically, this seems to be an attempt to blackmail. If we did not agree to reduce the price they would write libelous and untruthful reviews, which they did*** *** did indeed write several bad reviews and in one review stated Gravina’s are thieves and crooks. She has crossed the line with her written accusation and she has now committed libel
Complaint: ***
I am rejecting this response because:In the interest of bringing this matter to a conclusion we are going to expedite replacement of the *** door, although we do not yet know if it can be completed within days.We cannot accept the business's response to our complaint, as it contains multiple misrepresentations about the circumstances The lead installer on our job (a son of MrGravina’s) signed a statement on the day of the install identifying problems with the *** door and making commitments to fix them. After several months with no progress correcting operational problems, Gravina’s decided that the door needed to be replaced The replacement door has its own operational problems, the more serious of which forced us to leave the door partially open and therefore unlocked overnight. We appreciate that *** Gravina came the next day to attempt to fix the problem, and though he showed us a way to get the door closed when it occurs, he was not able to correct the problem. .Regarding claims of complaints from *** and *** *** *** about *** *** being obnoxious and rude over the phone, *** *** has never communicated with anyone at *** There has been exactly one phone conversation between him and anyone at ***, which was initiated by their Warranty Claims Manager and was entirely amicable. Replacing the door is going to cost us more than double the refund that we finally received three months after it was issued by the manufacturer
Sincerely,
*** ***
I've read Mr***'s complaint and I have a few commentsHe claims that we "demanded" cash from himOur contract is very clearThere is a payment due at the signing of the contact, a payment upon completion of the door and a payment on completion of the paintOur painter, ***, is a
subcontractor and this is spelled out in our initial letter to our customersApparently, Mr*** failed to read this important letter we emailed to him*** is maybe 5'-1" and a hundred pounds if soaking wetI have a visual of *** "demanding" cash from Mr*** who is twice her sizeIf Mr*** gave cash to ***, this was on his own behalf and not part of the payment terms of the contractIf there was a question regarding issuing a payment it would have been wise for Mr*** to call to discuss rather than issue a payment to *** and then claim fraudYes, it was foolish for him to pay outside the terms of the contract without our authorizationMr*** failed to mention that he demanded that *** apply coat after coat of paint to his doorAfter the fourth coat I decided that was enoughThis is the reason his job took an exorbitant time to completeMr*** was missing an astragal boot off the doorWe ordered a new part and applied it upon receiptThere was a section of weather strip that was cut shortNot sure how that happened, however, we ordered a new piece and have called him several times to install with no return call from himIf Mr*** will return our call and schedule a time to install the weather strip section the project will come to a conclusion
*** Gravina
(The consumer indicated he/she DID NOT accept the response from the business.)
He wants to charge me more money for the job his firm has not yet completed
Seven of the ten newly installed windows still are stuck closed, paint is still on some of the window glass, and four screens are still missingSo we either have a an initial install and workmanship issue or a warranty issue, neither of which he wants to address without collecting more moneyHe wants to blame it on the painting but the *** factory manual clearly says paint is acceptable, and Gravina's staff has been the only firm to do the paintingAfter talking to the *** factory, their sense is that the original painter (***'s employee, ***, ***'s daughter) may have gotten paint on parts of the window that are causing the windows to stickThat is consistent with the comments *** made when she came out to clean up and finish the job - that the paint job was not applied in a professional manner
Bottom line - we want the windows to be made workable, the four screens his staff took to be repaired and returned and reinstalled on the windows from which they were removed, and the paint to be removed from the window glass
(The consumer indicated he/she DID NOT accept the response from the business.)
I have a full time job and taking days off costs me money out of my pocketI got scammed by the painter but due to not wanting to have to take another day off work, I paid her in cash up front as per her request so she could go buy paint and get started that dayI assumed Gravina's employed honest and professional subcontractors but was wrong*** also said he stopped *** after coatsShe did four coats her 1st day on the job which started the entire issue since the paint hadn't dried between coatsShe then kept coming back to slop more paint on the doors for more daysI am not a painter and I never demanded more coatsI just let her do her job thinking she was a competant painter since she had been employed with Gravina's for a long time priorShe obviously never painted steel doors beforeI have since contacted *** (the door manufacturer) and they sent out a contractor to look at the doorsHe said they can fix the lock but have to disassemble the slave doorHe also said the astragal is indeed in the door (was on the door initially) but due to poor door installation he would have to shim the doors to close up the gaps so I can't see daylight through them anymore and that would require a formal service callHe also said the trim can be ordered on their website and that I can install that myselfI had contacted Gravina's times and have sent multiple emails since early JulyThey were going to send someone over twice in July (*** was going to come over personally even) and I was stood up both timesI called to ask when the person/*** was going to show up but never got a responseIn fact, I never got any more responses from Gravina's until I filed this complaintThey have called twice recently wanting to come over but I am not willing to lose any more days off work being stood up due to their poor management and complete lack of customer care
Thank you
Initial Business Response /* (1000, 6, 2015/10/09) */
On 03/31/*** *** entered into a contract with ***'s and ordered white interior windowsHe decided at the last minute to change to everwood pine interior which is to be stained and contracted for us to do the stainingThe
Everwood is an absorption layer fused to the fiberglass for staining purposes, not paintAfter the windows were installed, he told my finisher to paint the interior of the windows instead of stainThe contract called for stain and he made this change without my authorization
He was not satisfied with the work of our first finisher and demanded a different finisher complete the projectI scheduled *** to complete the jobShe worked several days at their house and came to the last two units which were in the daughter's bedroomThe daughter, a grown adult, refused to come out of the bedroom and give *** access so she could complete the job*** had been at their house for several days prior so all knew she would need access to the daughter's bedroomI told *** *** that if *** could not finish the daughter's bedroom windows that day, they would be put behind at least four jobs that were already scheduled and it would be several weeks before *** could return*** *** said she understood and agreed to have *** leave without completing their job*** has since injured her back and is not working currentlyBottom line, had the daughter come out of the bedroom and allowed us to work that day, the ***'s job would be completedI feel this was a very poor decision on the ***'s part to not allow us to complete the jobFurthermore, *** was not able to go to another job that day and basically drove from Littleton to Niwot without compensation for the trip or days wages
Furthermore, since *** decided to paint the interior without my authorization (which is a breach of the terms and conditions of the contract), our cost is considerably higherIt will now be necessary to charge extra to paint instead of stain
The *** decision to not allow us to complete the job was theirs and their aloneUnfortunately, they must now live with that decision*** *** has threatened us with a lawsuit and to subpoena ALL of ***'s employees to testify in courtThis is ridiculousTheir job will be completed as time permits
*** ***
Initial Consumer Rebuttal /* (3000, 8, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The manufacturers installations instructions clearly state the windows may be stained or paintedWe used *** finisher to paint rather than stainHe fired the painter because she performed poorlySince then they have not finished the job and have pulled the window finisher off the job to work on other jobsWe called *** *** (the factory) and they confirmed painting was acceptable and approved finishAnd what about the damaged screens, razor blades left on daughters bed?
Final Business Response /* (4000, 14, 2015/10/28) */
I have no doubt your exhaustedAfter all that writing to the Revdex.com, I'd be exhausted as wellYou seem intent on trying to ruin our reputation rather than own up that you are the cause of these problemsThis job should be done! I'm frustrated, as well as *** and I will tell you that she really does not want to go back to your job....and I don't blame her
There will be an additional charge for the paint and the day you forced her off the job, which will need to be paid before we return to your job*** has returned to work, part time, from her back injury and I have not had time to discuss the additional charge with her for that reasonI'll contact you when I have the number
Final Consumer Response /* (4200, 16, 2015/11/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
He wants to charge me more money for the job his firm has not yet completed
Seven of the ten newly installed windows still are stuck closed, paint is still on some of the window glass, and four screens are still missingSo we either have a an initial install and workmanship issue or a warranty issue, neither of which he wants to address without collecting more moneyHe wants to blame it on the painting but the *** factory manual clearly says paint is acceptable, and ***'s staff has been the only firm to do the paintingAfter talking to the *** factory, their sense is that the original painter (***'s employee, ***, *** daughter) may have gotten paint on parts of the window that are causing the windows to stickThat is consistent with the comments *** made when she came out to clean up and finish the job - that the paint job was not applied in a professional manner
Bottom line - we want the windows to be made workable, the four screens his staff took to be repaired and returned and reinstalled on the windows from which they were removed, and the paint to be removed from the window glass
We will correct any issues with the door installationAll Mr*** needs to do is call and set an appointment with our service departmentWe have ordered parts and serve ready and willing to complete the serviceWe have placed several calls to Mr*** to set a time with no response
I am responding to your email re: *** file. I had ***, my finisher for twenty years, go back and refinish the windows per the instructions of Mrand Mrs***. Unfortunately, I believe there will be no pleasing these people. My son Jeff has been out numerous times to service their windows, abided by their every wish and they still are not happy. You can certainly forward something to them to respond to, however, I think it is futile. If you would like to discuss this further feel free to call me. The best way to put an end to their whining is to call them and ask to inspect the windows with a Gravina rep. You would see a very professional job that looks and operates great FYI, when *** was working at the job site, for days their year old daughter, who lives with them, would not come out of her bedroom to allow *** to complete the project. Within three or four days of completion, *** expressed her concern to Mrs*** that she needed in the daughter’s bedroom. On the last day, *** was not allowed in the daughter’s bedroom and had to leave the job site with her room not completed and resulted in a return to the job site at a later date. Niwot is over an hour drive from our shop. Also, when I asked to see the “cuts” on the daughters hand from the razor blades, they refused to show me. Let me know how you wish to proceed with this matter. As I stated, the job has been completed and, in my opinion, done in a very professional manner *** *** Gravina’s Window Center ***
We forwarded a change order contract to *** *** a few weeks back that stated that the *** door must be returned to Gravina's The email was returned to us as declined We will issue a refund to *** *** after the patio door is returned to Gravina's
We forwarded a change order contract to [redacted] a few weeks back that stated that the [redacted] door must be returned to Gravina's The email was returned to us as declined We will issue a refund to [redacted] after the patio door is returned to Gravina's
I've read Mr***'s complaint and I have a few commentsHe claims that we "demanded" cash from himOur contract is very clearThere is a payment due at the signing of the contact, a payment upon completion of the door and a payment on completion of the paintOur painter, ***, is a subcontractor and this is spelled out in our initial letter to our customersApparently, Mr [redacted] failed to read this important letter we emailed to him [redacted] is maybe 5'-1" and a hundred pounds if soaking wetI have a visual of [redacted] "demanding" cash from Mr [redacted] who is twice her sizeIf Mr [redacted] gave cash to ***, this was on his own behalf and not part of the payment terms of the contractIf there was a question regarding issuing a payment it would have been wise for Mr [redacted] to call to discuss rather than issue a payment to [redacted] and then claim fraudYes, it was foolish for him to pay outside the terms of the contract without our authorizationMr [redacted] failed to mention that he demanded that [redacted] apply coat after coat of paint to his doorAfter the fourth coat I decided that was enoughThis is the reason his job took an exorbitant time to completeMr [redacted] was missing an astragal boot off the doorWe ordered a new part and applied it upon receiptThere was a section of weather strip that was cut shortNot sure how that happened, however, we ordered a new piece and have called him several times to install with no return call from himIf Mr [redacted] will return our call and schedule a time to install the weather strip section the project will come to a conclusion [redacted] Gravina
Initial Business Response / [redacted] (1000, 6, 2015/10/09) */ On 03/31/ [redacted] entered into a contract with [redacted] 's and ordered white interior windowsHe decided at the last minute to change to everwood pine interior which is to be stained and contracted for us to do the stainingThe Everwood is an absorption layer fused to the fiberglass for staining purposes, not paintAfter the windows were installed, he told my finisher to paint the interior of the windows instead of stainThe contract called for stain and he made this change without my authorization He was not satisfied with the work of our first finisher and demanded a different finisher complete the projectI scheduled [redacted] to complete the jobShe worked several days at their house and came to the last two units which were in the daughter's bedroomThe daughter, a grown adult, refused to come out of the bedroom and give [redacted] access so she could complete the job [redacted] had been at their house for several days prior so all knew she would need access to the daughter's bedroomI told [redacted] that if [redacted] could not finish the daughter's bedroom windows that day, they would be put behind at least four jobs that were already scheduled and it would be several weeks before [redacted] could return [redacted] said she understood and agreed to have [redacted] leave without completing their job [redacted] has since injured her back and is not working currentlyBottom line, had the daughter come out of the bedroom and allowed us to work that day, the [redacted] 's job would be completedI feel this was a very poor decision on the [redacted] 's part to not allow us to complete the jobFurthermore, [redacted] was not able to go to another job that day and basically drove from Littleton to Niwot without compensation for the trip or days wages Furthermore, since [redacted] decided to paint the interior without my authorization (which is a breach of the terms and conditions of the contract), our cost is considerably higherIt will now be necessary to charge extra to paint instead of stain The [redacted] decision to not allow us to complete the job was theirs and their aloneUnfortunately, they must now live with that decision [redacted] has threatened us with a lawsuit and to subpoena ALL of [redacted] 's employees to testify in courtThis is ridiculousTheir job will be completed as time permits [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) The manufacturers installations instructions clearly state the windows may be stained or paintedWe used [redacted] finisher to paint rather than stainHe fired the painter because she performed poorlySince then they have not finished the job and have pulled the window finisher off the job to work on other jobsWe called [redacted] (the factory) and they confirmed painting was acceptable and approved finishAnd what about the damaged screens, razor blades left on daughters bed? Final Business Response / [redacted] (4000, 14, 2015/10/28) */ I have no doubt your exhaustedAfter all that writing to the Revdex.com, I'd be exhausted as wellYou seem intent on trying to ruin our reputation rather than own up that you are the cause of these problemsThis job should be done! I'm frustrated, as well as [redacted] and I will tell you that she really does not want to go back to your job....and I don't blame her There will be an additional charge for the paint and the day you forced her off the job, which will need to be paid before we return to your job [redacted] has returned to work, part time, from her back injury and I have not had time to discuss the additional charge with her for that reasonI'll contact you when I have the number Final Consumer Response / [redacted] (4200, 16, 2015/11/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) He wants to charge me more money for the job his firm has not yet completed Seven of the ten newly installed windows still are stuck closed, paint is still on some of the window glass, and four screens are still missingSo we either have a an initial install and workmanship issue or a warranty issue, neither of which he wants to address without collecting more moneyHe wants to blame it on the painting but the [redacted] factory manual clearly says paint is acceptable, and [redacted] 's staff has been the only firm to do the paintingAfter talking to the [redacted] factory, their sense is that the original painter (***'s employee, ***, [redacted] daughter) may have gotten paint on parts of the window that are causing the windows to stickThat is consistent with the comments [redacted] made when she came out to clean up and finish the job - that the paint job was not applied in a professional manner Bottom line - we want the windows to be made workable, the four screens his staff took to be repaired and returned and reinstalled on the windows from which they were removed, and the paint to be removed from the window glass
We will correct any issues with the door installationAll Mr [redacted] needs to do is call and set an appointment with our service departmentWe have ordered parts and serve ready and willing to complete the serviceWe have placed several calls to Mr [redacted] to set a time with no response
Complaint: [redacted] I am rejecting this response because:In the interest of bringing this matter to a conclusion we are going to expedite replacement of the [redacted] door, although we do not yet know if it can be completed within days.We cannot accept the business's response to our complaint, as it contains multiple misrepresentations about the circumstances The lead installer on our job (a son of MrGravina’s) signed a statement on the day of the install identifying problems with the [redacted] door and making commitments to fix them After several months with no progress correcting operational problems, Gravina’s decided that the door needed to be replaced The replacement door has its own operational problems, the more serious of which forced us to leave the door partially open and therefore unlocked overnight We appreciate that [redacted] Gravina came the next day to attempt to fix the problem, and though he showed us a way to get the door closed when it occurs, he was not able to correct the problem .Regarding claims of complaints from [redacted] and [redacted] about [redacted] being obnoxious and rude over the phone, [redacted] has never communicated with anyone at [redacted] There has been exactly one phone conversation between him and anyone at [redacted] , which was initiated by their Warranty Claims Manager and was entirely amicable Replacing the door is going to cost us more than double the refund that we finally received three months after it was issued by the manufacturer Sincerely, [redacted]
To whom it may concern In February of my wife and I placed an order for *** Infinity replacement ***s for our home. On that day wemade it very clear to *** *** and his posse that the install would need to begin on Friday June and be completed byJuly 9th. We are self-employed and took that week off for the installWe have several dogs that are not people friendly and*** *** was aware of this and knew we needed to be home during the install. We were reassured by *** *** thateverything would go as planned. The month before install, we called ***'s to be sure we were still on track for the scheduledinstall dates and that there were no problems. We were reassured everything was fine and on schedule. Two days before the install date, we received a call that the *** delivery was going to be delayed by a week. We called ***s and were assured that extra crews would be put on and that they would also work Saturdays. This gave us days to complete the installOn the second day *** shows up at our home, told us that they needed to work the following week. We said this cannot work due to the dogs. He replied "lock them up somewhere:We said this was not possible. He then told his crew to shut down the job and leave everything as is. This was stressful and frustrating for us. A good friend who travels for work offered to stay at our home the following week to care for the dogs so we could complete the install. To make matters worse, *** *** measured incorrectly for the rough in opening. I make this statement with confidence because *** *** from *** ***s in Minnesota explained to me exactly how *** replacement measurement are taken which was completely different. Basically every *** measured by *** *** was at least 1/8inch off which meant the rough opening framing was modified. Obviously this job took longer because of his big error. Instead of doing the right thing, *** *** blamed the builder and the framers never accepting responsibility for making a mistake. In addition he now wants to charge me an additiona $because it took his crew longer to complete the job. Since the install we have had issues with many of the ***s not operating properly. These issues have yet to be resolved by *** ***. He wants to charge me a "trip change" to come out and inspect the problems. BUYER BEWARE1 *** *** will take your money and run. These issues include but are not limited to cracked *** frame, damaged *** sash, damaged stucco, damaged screens. Some of these problems were not detected at the final walk thruSometimes issues are not detected until later after ***s have been in operation. The main reason *** *** did the final walk thru was because he wanted to get his final payment which I did authorize. Now that he has been paid, he couldn't care less about the ***s. *** Gravin has tried to attack me personally, but the issue here is faulty workmanship and his failure to fulfill the lifetime warranty on these ***s. *** is a miserable, angry old man who has no business being in a customer service driven environment. This is a final attempt on my part to resolve these issues otherwise he leaves me nochoice but to involve my attorney. *** ***
To whom it may concern,We
have been out to *** ***'s house several times to service his patio door He complained that the door did not close properly My son, ***, operated the door many times and told me that the door seemed within a operation*** suggested we swap out the door with a new *** door as our *** would not be satisfied with anything short of this We did so and *** *** continued to complain about the operation *** returned to his house several times and reported back to me there really was nothing wrong with the door *** *** insisted we replace the door with an Infinity from Marvin fiberglass door He demanded we replace it within a certain time frame and I told him this was not possible I suggested he purchase a door from another dealer, remove the *** door and return it to us and we would return the door to *** for a refund He decided that was not good enough He demanded a refund now and would return the door at a later dateObviously, that is not how things work, however, I agreed to contact *** and ask for a refund now In the meantime, *** *** intervened and called *** several times attempting to circumvent my efforts and take over matters for himself I received several calls from *** reps letting me know how demanding and obnoxious *** *** was over the phone The *** distributor, *** *** ***, also informed me of several calls from *** ***, received a credit from *** and issued a check to us We, in turn,sent a contract to *** *** stating that he would return the door to us and he refused to sign the contract We obviously need some assurance from *** *** the door will be returned to us Simply, he needs to sign off stating the door will be returned to us To help put this matter to rest, we will forward a check to *** *** today and put and endorsement on the back side of the check that he agrees to return the *** door to us within days *** ***
My apologies if we are not suppose to pass out flyers in this neighborhood This is our first go around at passing out flyers I will drive by today to see where the "no solicitation" signs posted I'll contact the company that distributes the flyers for us and direct them elsewhere
This is the second complaint received from *** ***. We responded to all his concerns in complaint number two in our response number one. Please read response number one for answers to this complaint
I have read the complaint sent by *** *** and will respond accordingly. On November 7th, *** *** entered into an agreement with Gravina’s to provide and install fiberglass windows and patio doors. The contract is straight forward and written in clear English and easy to
understand It spells out that by signing the agreement the buyer consents to and authorizes Gravina’s to perform the work as detailed. There are four pages of the contract and at the bottom of page one, two and three in large bold letters is the “Buyer’s right to cancel” clause. It is written very clearly and states that the signer has until midnight of the third business day after signing the contract to cancel the contract. A notice must be mailed to Gravina’s. When I discussed this with *** *** a few days ago, he made a comment that to cancel the agreement one would have to sign a cancellation notice within hours after signing the contract in time to cancel. I thought about that statement and *** *** either does not understand plain English or he is trying to play victim and make excuses for his failure to abide by the contract In the second sentence of the complaint, *** states “we agreed and contracted to purchase windows through them on the premise that our HOA approved the windows, we were a bit undecided of whether or not to get the fiberglass or the vinyl so we asked that the order not be placed until we are 100% positive we want one over the other.” I would like to point out that on the day of the contract, *** *** was a very hard line negotiator. He made our reps several offers, that were declined by us, and finally all parties agreed to do the job for $30,000. Now, I doubt very seriously that in his attempt to negotiate the best deal for them that he was telling our sales reps, “and by the way, we are still a bit undecided.” I can assure you this did not happen. Why would someone negotiate a deal if they are not 100% committed? For *** to suggest that they expressed doubt about purchasing fiberglass windows from Gravina’s is a far stretch from the truth. The fact of the matter is that they signed the contract and gave us a check for $15,to show they were 100% committed*** and *** *** came to the showroom to take another look at the fiberglass windows. At no time did they indicate to *** that they were thinking of canceling the contract. *** gave them another presentation on the fiberglass windows. After he finished, *** and *** *** were excited to get their fiberglass windows according to ***. Never once did they mention that they wanted to rescind the contract or change to vinyl windowsOn Monday November 27th, three weeks after placing the order, *** *** called me to discuss cancelling the contract. He mentioned he was looking for a bid on vinyl windows from our sales reps. I told him that the fiberglass windows were ordered and could not be changed or canceled. The contract is very clear. It states that “once the order is placed it is not subject to cancellation" at the bottom of the face of the contract and line of the terms and conditions state that “after the goods listed on the front of this instrument have been ordered, they cannot be canceled, changed or modified”. This print is in large bold lettering. Later that afternoon, he came into the showroom unannounced. Unfortunately, I was in a meeting and he had to wait about an hour before I could see him. He started the meeting stating he wanted to cancel the order. I told him that was not possible as we were three weeks into the order. He then stated that he was going to commence legal action against us, write the Revdex.com and contact ***. I told him he was free to do anything he wanted and walked away. *** states in a review that I ordered him to leave and that is not the case. Again, that is a total fabrication of the truth as there were at least four of my employees that overheard the conversation. Later that afternoon, I received a phone call from *** *** and he started the conversation “you know that verbal contracts are as strong as written contracts in ***”. I was wondering where he was going with that statement and told him that our written contract does not allow for any verbal changes or modifications, everything must be in writing. *** *** then stated that the contract would not be enforced in a court of law, however, if I would agree to reduce the contract price by $7,he would allow us to perform the contract. I rejected the demand and he stated that he would be writing reviews on social media if we did not agree to the price reduction So basically, this seems to be an attempt to blackmail. If we did not agree to reduce the price they would write libelous and untruthful reviews, which they did*** *** did indeed write several bad reviews and in one review stated Gravina’s are thieves and crooks. She has crossed the line with her written accusation and she has now committed libel
Complaint: ***
I am rejecting this response because:In the interest of bringing this matter to a conclusion we are going to expedite replacement of the *** door, although we do not yet know if it can be completed within days.We cannot accept the business's response to our complaint, as it contains multiple misrepresentations about the circumstances The lead installer on our job (a son of MrGravina’s) signed a statement on the day of the install identifying problems with the *** door and making commitments to fix them. After several months with no progress correcting operational problems, Gravina’s decided that the door needed to be replaced The replacement door has its own operational problems, the more serious of which forced us to leave the door partially open and therefore unlocked overnight. We appreciate that *** Gravina came the next day to attempt to fix the problem, and though he showed us a way to get the door closed when it occurs, he was not able to correct the problem. .Regarding claims of complaints from *** and *** *** *** about *** *** being obnoxious and rude over the phone, *** *** has never communicated with anyone at *** There has been exactly one phone conversation between him and anyone at ***, which was initiated by their Warranty Claims Manager and was entirely amicable. Replacing the door is going to cost us more than double the refund that we finally received three months after it was issued by the manufacturer
Sincerely,
*** ***
I've read Mr***'s complaint and I have a few commentsHe claims that we "demanded" cash from himOur contract is very clearThere is a payment due at the signing of the contact, a payment upon completion of the door and a payment on completion of the paintOur painter, ***, is a
subcontractor and this is spelled out in our initial letter to our customersApparently, Mr*** failed to read this important letter we emailed to him*** is maybe 5'-1" and a hundred pounds if soaking wetI have a visual of *** "demanding" cash from Mr*** who is twice her sizeIf Mr*** gave cash to ***, this was on his own behalf and not part of the payment terms of the contractIf there was a question regarding issuing a payment it would have been wise for Mr*** to call to discuss rather than issue a payment to *** and then claim fraudYes, it was foolish for him to pay outside the terms of the contract without our authorizationMr*** failed to mention that he demanded that *** apply coat after coat of paint to his doorAfter the fourth coat I decided that was enoughThis is the reason his job took an exorbitant time to completeMr*** was missing an astragal boot off the doorWe ordered a new part and applied it upon receiptThere was a section of weather strip that was cut shortNot sure how that happened, however, we ordered a new piece and have called him several times to install with no return call from himIf Mr*** will return our call and schedule a time to install the weather strip section the project will come to a conclusion
*** Gravina
(The consumer indicated he/she DID NOT accept the response from the business.)
He wants to charge me more money for the job his firm has not yet completed
Seven of the ten newly installed windows still are stuck closed, paint is still on some of the window glass, and four screens are still missingSo we either have a an initial install and workmanship issue or a warranty issue, neither of which he wants to address without collecting more moneyHe wants to blame it on the painting but the *** factory manual clearly says paint is acceptable, and Gravina's staff has been the only firm to do the paintingAfter talking to the *** factory, their sense is that the original painter (***'s employee, ***, ***'s daughter) may have gotten paint on parts of the window that are causing the windows to stickThat is consistent with the comments *** made when she came out to clean up and finish the job - that the paint job was not applied in a professional manner
Bottom line - we want the windows to be made workable, the four screens his staff took to be repaired and returned and reinstalled on the windows from which they were removed, and the paint to be removed from the window glass
(The consumer indicated he/she DID NOT accept the response from the business.)
I have a full time job and taking days off costs me money out of my pocketI got scammed by the painter but due to not wanting to have to take another day off work, I paid her in cash up front as per her request so she could go buy paint and get started that dayI assumed Gravina's employed honest and professional subcontractors but was wrong*** also said he stopped *** after coatsShe did four coats her 1st day on the job which started the entire issue since the paint hadn't dried between coatsShe then kept coming back to slop more paint on the doors for more daysI am not a painter and I never demanded more coatsI just let her do her job thinking she was a competant painter since she had been employed with Gravina's for a long time priorShe obviously never painted steel doors beforeI have since contacted *** (the door manufacturer) and they sent out a contractor to look at the doorsHe said they can fix the lock but have to disassemble the slave doorHe also said the astragal is indeed in the door (was on the door initially) but due to poor door installation he would have to shim the doors to close up the gaps so I can't see daylight through them anymore and that would require a formal service callHe also said the trim can be ordered on their website and that I can install that myselfI had contacted Gravina's times and have sent multiple emails since early JulyThey were going to send someone over twice in July (*** was going to come over personally even) and I was stood up both timesI called to ask when the person/*** was going to show up but never got a responseIn fact, I never got any more responses from Gravina's until I filed this complaintThey have called twice recently wanting to come over but I am not willing to lose any more days off work being stood up due to their poor management and complete lack of customer care
Thank you
Initial Business Response /* (1000, 6, 2015/10/09) */
On 03/31/*** *** entered into a contract with ***'s and ordered white interior windowsHe decided at the last minute to change to everwood pine interior which is to be stained and contracted for us to do the stainingThe
Everwood is an absorption layer fused to the fiberglass for staining purposes, not paintAfter the windows were installed, he told my finisher to paint the interior of the windows instead of stainThe contract called for stain and he made this change without my authorization
He was not satisfied with the work of our first finisher and demanded a different finisher complete the projectI scheduled *** to complete the jobShe worked several days at their house and came to the last two units which were in the daughter's bedroomThe daughter, a grown adult, refused to come out of the bedroom and give *** access so she could complete the job*** had been at their house for several days prior so all knew she would need access to the daughter's bedroomI told *** *** that if *** could not finish the daughter's bedroom windows that day, they would be put behind at least four jobs that were already scheduled and it would be several weeks before *** could return*** *** said she understood and agreed to have *** leave without completing their job*** has since injured her back and is not working currentlyBottom line, had the daughter come out of the bedroom and allowed us to work that day, the ***'s job would be completedI feel this was a very poor decision on the ***'s part to not allow us to complete the jobFurthermore, *** was not able to go to another job that day and basically drove from Littleton to Niwot without compensation for the trip or days wages
Furthermore, since *** decided to paint the interior without my authorization (which is a breach of the terms and conditions of the contract), our cost is considerably higherIt will now be necessary to charge extra to paint instead of stain
The *** decision to not allow us to complete the job was theirs and their aloneUnfortunately, they must now live with that decision*** *** has threatened us with a lawsuit and to subpoena ALL of ***'s employees to testify in courtThis is ridiculousTheir job will be completed as time permits
*** ***
Initial Consumer Rebuttal /* (3000, 8, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The manufacturers installations instructions clearly state the windows may be stained or paintedWe used *** finisher to paint rather than stainHe fired the painter because she performed poorlySince then they have not finished the job and have pulled the window finisher off the job to work on other jobsWe called *** *** (the factory) and they confirmed painting was acceptable and approved finishAnd what about the damaged screens, razor blades left on daughters bed?
Final Business Response /* (4000, 14, 2015/10/28) */
I have no doubt your exhaustedAfter all that writing to the Revdex.com, I'd be exhausted as wellYou seem intent on trying to ruin our reputation rather than own up that you are the cause of these problemsThis job should be done! I'm frustrated, as well as *** and I will tell you that she really does not want to go back to your job....and I don't blame her
There will be an additional charge for the paint and the day you forced her off the job, which will need to be paid before we return to your job*** has returned to work, part time, from her back injury and I have not had time to discuss the additional charge with her for that reasonI'll contact you when I have the number
Final Consumer Response /* (4200, 16, 2015/11/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
He wants to charge me more money for the job his firm has not yet completed
Seven of the ten newly installed windows still are stuck closed, paint is still on some of the window glass, and four screens are still missingSo we either have a an initial install and workmanship issue or a warranty issue, neither of which he wants to address without collecting more moneyHe wants to blame it on the painting but the *** factory manual clearly says paint is acceptable, and ***'s staff has been the only firm to do the paintingAfter talking to the *** factory, their sense is that the original painter (***'s employee, ***, *** daughter) may have gotten paint on parts of the window that are causing the windows to stickThat is consistent with the comments *** made when she came out to clean up and finish the job - that the paint job was not applied in a professional manner
Bottom line - we want the windows to be made workable, the four screens his staff took to be repaired and returned and reinstalled on the windows from which they were removed, and the paint to be removed from the window glass
We will correct any issues with the door installationAll Mr*** needs to do is call and set an appointment with our service departmentWe have ordered parts and serve ready and willing to complete the serviceWe have placed several calls to Mr*** to set a time with no response
I am responding to your email re: *** file. I had ***, my finisher for twenty years, go back and refinish the windows per the instructions of Mrand Mrs***. Unfortunately, I believe there will be no pleasing these people. My son Jeff has been out numerous times to service their windows, abided by their every wish and they still are not happy. You can certainly forward something to them to respond to, however, I think it is futile. If you would like to discuss this further feel free to call me. The best way to put an end to their whining is to call them and ask to inspect the windows with a Gravina rep. You would see a very professional job that looks and operates great FYI, when *** was working at the job site, for days their year old daughter, who lives with them, would not come out of her bedroom to allow *** to complete the project. Within three or four days of completion, *** expressed her concern to Mrs*** that she needed in the daughter’s bedroom. On the last day, *** was not allowed in the daughter’s bedroom and had to leave the job site with her room not completed and resulted in a return to the job site at a later date. Niwot is over an hour drive from our shop. Also, when I asked to see the “cuts” on the daughters hand from the razor blades, they refused to show me. Let me know how you wish to proceed with this matter. As I stated, the job has been completed and, in my opinion, done in a very professional manner *** *** Gravina’s Window Center ***
We forwarded a change order contract to *** *** a few weeks back that stated that the *** door must be returned to Gravina's The email was returned to us as declined We will issue a refund to *** *** after the patio door is returned to Gravina's