Initial Business Response /* (1000, 6, 2015/11/09) */
We installed this door on 8/28/The screen came in damaged from the manufacturer which we reordered right awayShe did not pay til a month later even though the contract specifies customer cannot withhold payment due to service or back
ordered materialsAs soon as we received the screen we put out a call to her to install the screenNo replyTwo more messages were left her--no replyThe screen is ready to go as long as we can install it during business hours prior to 4:We are awaiting her call to set a dateThe ball has been in her court, and it is unfair to issue a complaint when she hasn't followed through
I will accept your offer to send in as a resolution to this matter. Sorry you didn't want to take me up on the offer I made. We did order a like/kind which is a fixed window. I believe your HOA does not make things clear by mentioning the profile of the window must be close to the original, as there are hundreds of fixed windows out there all with different profiles. If you can please mail a check in to my office at *** ** *** *** before Dec7th, I will consider this issue resolved and once your check clears my bank, we will e-mail you that your obligation to Gravina's has been satisfied. Thank you, and have happy holidays
Complaint: ***
I am rejecting this response because: It is the duty of the salesman to ask all the questions needed for the customer to get what they want I'm not willing to pay more Because I'm not willing to hurt our credit by having a lien put on our property I will pay the bill I'm still unhappy It will go in the mail today but it won't be there by the 9th Feel like I have been bullied
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 6, 2015/11/09) */
We installed this door on 8/28/The screen came in damaged from the manufacturer which we reordered right awayShe did not pay til a month later even though the contract specifies customer cannot withhold payment due to service or back
ordered materialsAs soon as we received the screen we put out a call to her to install the screenNo replyTwo more messages were left her--no replyThe screen is ready to go as long as we can install it during business hours prior to 4:We are awaiting her call to set a dateThe ball has been in her court, and it is unfair to issue a complaint when she hasn't followed through
I will accept your offer to send in as a resolution to this matter. Sorry you didn't want to take me up on the offer I made. We did order a like/kind which is a fixed window. I believe your HOA does not make things clear by mentioning the profile of the window must be close to the original, as there are hundreds of fixed windows out there all with different profiles. If you can please mail a check in to my office at *** ** *** *** before Dec7th, I will consider this issue resolved and once your check clears my bank, we will e-mail you that your obligation to Gravina's has been satisfied. Thank you, and have happy holidays
Complaint: ***
I am rejecting this response because: It is the duty of the salesman to ask all the questions needed for the customer to get what they want I'm not willing to pay more Because I'm not willing to hurt our credit by having a lien put on our property I will pay the bill I'm still unhappy It will go in the mail today but it won't be there by the 9th Feel like I have been bullied
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***