Complaint: [redacted] I am rejecting this response because: the only resolution to this issue would be to wave it or go after the appropriate party who took over the contract and was supposed to have transfered guarantee according to ***Sincerely, [redacted]
When Mr [redacted] first came on with Gravity Payments, he signed an agreement as the sole guarantor of his businessHe subsequently exited the business, at which time Gravity entered a new business relationship with the new ownersAlthough, Mr [redacted] had been released from his business obligations with his former partner, he was still the personal guarantor on paper with GravityThat means he remained liable for the outstanding balance on his account for the period in which he was guarantor, prior to the change to new ownership We've taken the appropriate steps and have had numerous conversations with Mr[redacted] on how to resolve this issueWe apologize if there was any miscommunication during these conversations, but we'd be happy to work with him on designing a repayment planOur goal at Gravity is to help independent business owners in any way possibleWe want to have a reputation where clients are really happy with us, recognize our service, integrity, and transparency, and trust us to help reduce the cost and headaches of accepting paymentsWith that said, we sincerely hope we're able to come to a healthy resolution with Mr[redacted] that meets his needs
Complaint: [redacted] I am rejecting this response because: the only resolution to this issue would be to wave it or go after the appropriate party who took over the contract and was supposed to have transfered guarantee according to ***Sincerely, [redacted]
When Mr [redacted] first came on with Gravity Payments, he signed an agreement as the sole guarantor of his businessHe subsequently exited the business, at which time Gravity entered a new business relationship with the new ownersAlthough, Mr [redacted] had been released from his business obligations with his former partner, he was still the personal guarantor on paper with GravityThat means he remained liable for the outstanding balance on his account for the period in which he was guarantor, prior to the change to new ownership We've taken the appropriate steps and have had numerous conversations with Mr[redacted] on how to resolve this issueWe apologize if there was any miscommunication during these conversations, but we'd be happy to work with him on designing a repayment planOur goal at Gravity is to help independent business owners in any way possibleWe want to have a reputation where clients are really happy with us, recognize our service, integrity, and transparency, and trust us to help reduce the cost and headaches of accepting paymentsWith that said, we sincerely hope we're able to come to a healthy resolution with Mr[redacted] that meets his needs