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Gravley Enterprises

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Gravley Enterprises Reviews (6)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Again, I am in complete disbelief that a company would treat a costumer this way, let alone another human being90% of your response was a complete and utter lieI did agree to the roof mount installation, towards the back of my home, not three feet off the garage in the very front of my homeYour technician made me believe that it would be installed towards the back of the house, not the very frontI also never mentioned the other satellite dish, I simply stated, repeatedly, that I did not want it to be an eyesoreYour technician also had me sign my approval without showing me where he installed the satellite dish, had he done his job properly, I would have never signed my approvalI waited until my husband got home from work to see what he thought, and he agreed that it was completely ridiculous and that it needed to be movedI called [redacted] to schedule the dish to be moved, where I was told I would be contacted by the installation company on regards to being chargedWhich I assumed, would not be an issue since it was the technicians mistakeI never heard from the company until hours before my scheduled appointment, where I was spoken to in an extremely rude way by your employeesMy original appointment was also cancelled without my knowledge by another employee who refused to help me resolve the issueI stated that the placement of the satellite dish was not the agreed upon place, and that I simply wanted it moved to the back of the house where I asked for in the first placeIt was clear that your technician put he dish in the easiest possible place for him to get to, rather than where we had agreed uponNot only that, but the only reason I agreed to payment was because I was not about to leave a satellite dish in the very front of my homeI also only contacted [redacted] because your company refused to resolve the issue in the first place [redacted] agreed to "credit" our bill for half of the fee I was charged because of your mistakeThat in no way makes up for the $I paid out of pocket for something your technician didAs far as my posts, they were in no way nasty, they were truthful of how I have been treatedI felt I had absolutely no choice but to reach out to other people to warn them of your company, and get you to finally return our callsWhich by the way, your [redacted] technician never once contacted us to fix the cut wire that your technician purposefully tried to bury to hide what he had doneI only removed my posts because you agreed to refund our money and finally returned our callsAnd I have yet to receive any kind of apology from you, or any of your employeesYou have the opportunity to make this right as a business owner and honor your word and give us a refundA refund that you have already agreed to give us regardless of what [redacted] has offered usA credit towards my bill does not make up for the money I was chargedYour technician, you, and your employees have taken complete advantage of usThe right solution, is to refund our money immediately and cancel the credit offered by [redacted] ***I would think you would fix your mistake rather than allow another company to pay for something you did

This complaint is simply a result of Mrs [redacted] aprroving a roof mount for installation and Mr [redacted] arriving home and not liking where the dish is mounted Standard procedure is upon arrival the technician determines best line of site He reviews it with the customer They go over options and are offered a pole mount if they do not want installed on the premise She stated she didn't like the pole mount already installed in the yard with the [redacted] dish mounted and declined the pole mount She approved the roof mount He placed his ladder up to the spot where it was to be installed and she approved Upon completion she signed the paperwork and said not a word to him regarding the installation Mr [redacted] arrived home and did not like the placement of the dish It is in the front of the home however it is attached at the corner of the garage not directly in front of home as he indicates Mrs [redacted] called in the office and told us the dish needed to be moved She was advised that there would be a charge for the tech to return and do the reinstall to a pole She felt she shouldn't have to pay but it is standard for a technician to be paid for something requested by the customer and in no way the fault of the tech She paid the fee and we set up the appointment for the next dayShe called in to [redacted] to report and in the case notes she was informed that it is a standard fee and negotiable with the technician We did negotiate The customer filled out an installation survey of which is automatically sent to us In the survey she states that [redacted] agreed to credit them months of service to offset the charge However, they weren't aware that we were emailed as well and I informed Mr [redacted] that I was happy that [redacted] had credited them funds He acted as if it wasn't true and he didn't know about it The technician did in fact cut the [redacted] line when he returned to move the dish to a pole When we were informed we immediately called to find a [redacted] technician who could fix ASAP The original tech that did the install agreed to fix the cable the same day but had to finish all of his jobs first Mrs [redacted] was called back and informed She asked if she would have to pay for the service call and we informed her absolutely not She got heated on the call and we simply repeated to her how sorry we were and yes we would be fixing it at no cost Several text messages went back and forth through the day - I was in an area and position that I could not return messages The [redacted] tech was also in an area doing installations with limited cell service The customers were informed that he would be there as soon as he was done with his jobs Mr [redacted] informed me at the end of the day he had someone else come out and fix The [redacted] tech did in fact show up anyway to check the line - customers were not home and the repair had been done incorrectly and he fixed The customers posted a lengthy and nasty post on our [redacted] page which they later deleted before I could comment Mr [redacted] told me that as soon as we refunded the money he would remove the comments I asked him to please NOT remove anything as I would review the comments and respond [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
 Again, I am in complete disbelief that a company would treat a costumer this way, let alone another human being. 90% of your response was a complete and utter lie. I did agree to the roof mount installation, towards the back of my home, not three feet off the garage in the very front of my home. Your technician made me believe that it would be installed towards the back of the house, not the very front. I also never mentioned the other satellite dish, I simply stated, repeatedly, that I did not want it to be an eyesore. Your technician also had me sign my approval without showing me where he installed the satellite dish, had he done his job properly, I would have never signed my approval. I waited until my husband got home from work to see what he thought, and he agreed that it was completely ridiculous and that it needed to be moved. I called [redacted] to schedule the dish to be moved, where I was told I would be contacted by the installation company on regards to being charged. Which I assumed, would not be an issue since it was the technicians mistake. I never heard from the company until hours before my scheduled appointment, where I was spoken to in an extremely rude way by your employees. My original appointment was also cancelled without my knowledge by another employee who refused to help me resolve the issue. I stated that the placement of the satellite dish was not the agreed upon place, and that I simply wanted it moved to the back of the house where I asked for in the first place. It was clear that your technician put he dish in the easiest possible place for him to get to, rather than where we had agreed upon. Not only that, but the only reason I agreed to payment was because I was not about to leave a satellite dish in the very front of my home. I also only contacted [redacted] because your company refused to resolve the issue in the first place. [redacted] agreed to "credit" our bill for half of the fee I was charged because of your mistake. That in no way makes up for the $155 I paid out of pocket for something your technician did. As far as my posts, they were in no way nasty, they were truthful of how I have been treated. I felt I had absolutely no choice but to reach out to other people to warn them of your company, and get you to finally return our calls. Which by the way, your [redacted] technician never once contacted us to fix the cut wire that your technician purposefully tried to bury to hide what he had done. I only removed my posts because you agreed to refund our money and finally returned our calls. And I have yet to receive any kind of apology from you, or any of your employees. You have the opportunity to make this right as a business owner and honor your word and give us a refund. A refund that you have already agreed to give us regardless of what [redacted] has offered us. A credit towards my bill does not make up for the money I was charged. Your technician, you, and your employees have taken complete advantage of us. The right solution, is to refund our money immediately and cancel the credit offered by [redacted]. I would think you would fix your mistake rather than allow another company to pay for something you did.

I have had communications with [redacted] daily since the incident occured. I advised that as soon as [redacted] gives them the credit - which is given to offset charges - I will refund the difference.  Not because I have to but because I decided to and absolutely not because of any mistake by my technician.   If [redacted] did not approve of the installation she should not have signed the paperwork stating she did.  Once the customers signs off the installation is complete.  [redacted] told her that the charges were normal and any negotiations were between the customer and the company.  I have a copy of the conversation with [redacted] and [redacted].  As I stated - we have spoken not only with [redacted] but I have been in contact daily with [redacted].  He is aware that a refund will be submitted once [redacted] confirms with me.  As I also stated [redacted] signed off on the paperwork stating she approved of the installation and it is binding.  The installation was installed to [redacted] standards by which we have to adhere.  This is simply a cosmetic issue and not the result of a bad installation.  This customer by law has to pay the reinstallation fee and any refund forth coming is my decision.  After I informed [redacted] that I would in fact pay the difference which will be a total refund of the charge she has continued to slander myself and my company.  I have copies of every text via myself and [redacted] to dispute her consistent claims that I am not returning calls nor contacting them.
[redacted]

This complaint is simply a result of Mrs. [redacted] aprroving a roof mount for installation and Mr. [redacted] arriving  home and not liking where the dish is mounted.
Standard procedure is upon arrival the technician determines best line of site.  He reviews it with the customer....

 They go over options and are offered a pole mount if they do not want installed on the premise.  She stated she didn't like the pole mount already installed in the  yard with the [redacted] dish mounted and declined the  pole mount.  She approved the roof mount.  He placed his ladder up to the spot where it was to be installed and she approved.  Upon completion she signed the paperwork and said not a word to him regarding the installation.
Mr. [redacted] arrived home and did not like the placement of the dish.  It is in the front of the home however it is attached at the corner of the garage not directly in front of home as he indicates.  Mrs. [redacted] called in the office and told us the dish needed to be moved.  She was advised that there would be a charge for the tech to return and do the reinstall to a pole.  She felt she shouldn't have to pay but it is standard for a technician to be  paid for something requested by the customer and in no way the fault of the tech.  She paid the fee and we set up the appointment for the next day. She called in to [redacted] to report and in the case notes she was informed that it is a standard fee and negotiable with the technician.  We did negotiate.
The customer filled out an installation survey of which is automatically sent to us.  In the survey she states that [redacted] agreed to credit them 2 months of service to offset the charge.  However, they weren't aware that we were emailed as well and I informed Mr. [redacted] that I was happy that** had credited them funds.  He acted as if it wasn't true and he didn't know about it.  
The technician did in fact cut the [redacted] line when he returned to move the dish to a pole.  When we were informed we immediately called to find a [redacted] technician who could fix ASAP.  The original tech that did the install agreed to fix the cable the same day but had to finish all of his jobs first.  Mrs. [redacted] was called back and informed.  She asked if she would have to pay for the service call and we informed her absolutely not.  She got heated on the call and we simply repeated to her how sorry we were and yes we would be fixing it at no cost.
Several text messages went back and forth through the day - I was in an area and position that I could not return messages.  The [redacted] tech was also in an area doing installations with limited cell service.  The customers were informed that he would be there as soon as he was done with his jobs.   Mr. [redacted] informed me at the end of the day he had someone else come out and fix.   The [redacted] tech did in fact show up anyway to check the line - customers were not home and the repair had been done incorrectly and he fixed.
The customers posted a lengthy and nasty post on our [redacted] page which they later deleted before I could comment.  Mr. [redacted] told me that as soon as we refunded the money he would remove the comments.  I asked him to please NOT remove anything as I would review the comments and respond. 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
 I can assure you that slander is not the appropriate word here. That would imply me falsely accusing you of something which I have not done. I do believe however, that is exactly what you have done to my husband and I. You have repeatedly twisted our words and changed the story of what actually happened to benefit you and your company. You have ignored our calls, texts and messages up until we felt forced to take action by stating our experience on social media and filing this complaint. Only then did you finally contact us. At this point, it has nothing to do with the refund itself, but the sheer principal of the situation. [redacted] agreed to a discount over the next 9 months for the inconvenience and hardship due to your company. Not a refund. Does that mean that I will get your portion in ten months? No thank you. I also have texts showing that you have already agreed to our refund because of what your technician did, and now you claim to be waiting on a response from [redacted] to prolong this horrible experience. Bottom line, we were charged for a service that was not performed properly, and then charged again for your technicians mistake. Not only that, but damage to personal property in the process. This is in no way a cosmetic issue, but an integrity issue.

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Address: PO Box 630451, Irving, Texas, United States, 75063-0120

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