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Gravois Detail & Window Tinting, LLC

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Gravois Detail & Window Tinting, LLC Reviews (3)

Initial Business Response / [redacted] (1000, 5, 2015/06/30) */ Contact Name and Title: [redacted] A [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @att.net Mr[redacted] came in to my business Saturday 6-27- about : pm requesting to have him front WINDSHIELD tinted which is illegal in the state of Missouri , but we did it anyways and in the process this tint is applied to the inside of the front windshield and how we apply this is with a solution not water and when we do this we put large towels over the dash so that this doesn't get on the dash or anything else at the same time Mr [redacted] sat right there watching us do this and never did we apply any water to his window or his radio , we've never had any type of problem doing this type of job and at the same token Mr [redacted] never said anything after the job was done , but he return on Monday and made the statement that we broken his radio and there is no way we could have done what he stated , and as far as a fight getting started Mr [redacted] made the statement that he was going to do something to our business I filed a complaint with the St Louis Police Department on Mr [redacted] for making Terrorist Threats which is another situation I'm having to deal with So to put this to rest I will not be forced to pay for something that is not broken because we looked at his radio and it is working fine

Initial Business Response /* (1000, 5, 2015/06/30) */
Contact Name and Title: [redacted] A [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@att.net
Mr.[redacted] came in to my business Saturday 6-27- about : pm requesting to have him front WINDSHIELD tinted which is illegal in the...

state of Missouri , but we did it anyways and in the process this tint is applied to the inside of the front windshield and how we apply this is with a solution not water and when we do this we put large towels over the dash so that this doesn't get on the dash or anything else at the same time Mr [redacted] sat right there watching us do this and never did we apply any water to his window or his radio , we've never had any type of problem doing this type of job and at the same token Mr [redacted] never said anything after the job was done , but he return on Monday and made the statement that we broken his radio and there is no way we could have done what he stated , and as far as a fight getting started Mr [redacted] made the statement that he was going to do something to our business I filed a complaint with the St Louis Police Department on Mr [redacted] for making Terrorist Threats which is another situation I'm having to deal with . So to put this to rest I will not be forced to pay for something that is not broken because we looked at his radio and it is working fine .

To whom it may concern  , We did everything possible to help this custom Ms [redacted]  I replace the tint she complained about and she still was not satisfied  and I offered to take care of it again  and even offered to detail her car  nothing I did would satisfied Ms [redacted]...

 but she knows we don't give refunds  because that's our policy  and it's posted thru out our business and waiting room  these are some photos of our policy and sign's and her invoice which we gave her a 75.00 discount on her tint . Thank You [redacted]

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Address: 5650 Gravois Ave, Saint Louis, Missouri, United States, 63116-2360

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