Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Mr. Gray has totally missed the point of my complaint! The patio is nice; this is not the issue! Forget about the moving of the fireplace; that was only aggravating. As far as the stone on the fireplace, that is in the contract. He is correct that I called to thank him for making right what his employees had done wrong. I have pictures that were taken of his employee holding a tape measure with a line and a chair sitting cockeyed (downhill) on the patio pad he claims was well done. The employee called and told someone from the company that I knew what I was talking about and what was there was wrong. Mr. Gray did not come to the site to even evaluate the issue. I had to text the photos to him. I am happy to provide those pictures, should someone need/want to see them. The men who did the cutting out and replacement of that concrete had an unpleasant job to do on an unbearably hot day, and I acknowledged their effort. He is correct that I have 2 more columns than we had agreed upon; however, those columns and walls are where the patio was to be as circular as possible and to encompass a tree, which it is not and does not. I have his drawing ONLY because the manager of my HOA scanned and sent it to me – never did Mr. Gray provide it. When I received it, I called and told [redacted]. Gray that I did not want the project to continue. I spoke with Mr. Gray and he told me to trust him – I would be happy with the finished project. Mr. Gray had decided that though he was told I did not want the fireplace centered, he would center it. I told them the project needed to stop; that was when he sent Randy to figure out something to make things look right. His suggestion put the fireplace where I wanted it, but he added a wall and two columns I agreed to so the project would look right. The tree is outside the patio rather than being incorporated in it. I did call to thank him for trying to make things look right. When I expressed my concern about the landscaping washing onto the patio, his employees said that some kind of wall would be needed because they had dug deeper to correct the slope. (It should be noted that typically a patio slopes the ¼” per foot away from the house; in this case, it slopes to the side, toward the neighbors’ property.) His employees used the materials on hand to create the fix for a problem Mr. Gray claims I caused. I hardly think so. Perhaps the patio should not have been dug as deeply on the end that was not removed? Am I in love with his choice of stamp? (It is not the Ashlar I requested; I don’t know what it is) Not really, but am I willing to live with it? Yes. Should he have made the concrete colors match? Yes. Should I have had to call repeatedly to make this happen? Absolutely not! I also have the voicemail from [redacted]. Gray stating that the coloring of the concrete had slipped Mr. Gray’s mind and that it would be taken care of either Monday, September 12, or Tuesday, September 13, weather permitting. Though I also mentioned the handrails, nothing was mentioned about making them right in her voice message. I did call again and left another message stating that no one showed up and fixed the color. By Friday, September 16, my patience had passed with having calls ignored and an unfinished job, despite his having my full payment for 5 weeks. By the way, the weather was perfect both days, in addition to many others the job could have been finished. It is unfortunate that a complaint is needed to get his attention. Had Mr. Gray completed the work in a timely manner, and the weather DID allow for it, I would not have filed a complaint, but because he ignored an unfinished job and my calls, I am completely frustrated with the situation. It is because of this that just doing what was right in the first place won’t fix it. It is the sum of the issues and lack of timeliness that causes me to believe I am owed – after all, he has had the use of my money for more than five weeks while I have a still an unfinished project for no reason, only excuses.
I am sending this response in regarding the complaint filed by [redacted]. First of all, there are always two sides to a story. When we sign a contract, the start date OR work to be done is always upon weather permitting no matter what the date is on the contract. [redacted]....
[redacted] received a VERY NICE job. She had my guys remove the concrete when there was nothing wrong with it which caused the wall to have to be put in. She was to get about 15' of wall and she got way more wall than that, over 20'. She was to have 2 columns put in on this job and ended up with 4 or 5 (at no extra cost). I sent guys over to move her fireplace and it was not there yet like she said it would be and yes my guys were sent back again. These guys have been being taken off of other job sites to go back to her house for the fireplace. She had the fireplace moved because she didn't want to wait for someone to come back to her home-this was not fault of mine. My guys are not just sitting around waiting for her to call they are on other job sites working. This was being done out of courtesy for [redacted]. [redacted]. I was out of town toward the end of her job and she had made some demands, and when I disagreed she threatened me through my worker who had called me. She said I'd either do this or that or she'd see me in court. I said "then I will see her in court". This is WHY the contract was written up on notebook paper for her to sign before we went any further with the work. [redacted]. [redacted] failed to mention of course that the fireplace was also put in and that I not only installed it but I put cultured stone on it WITHOUT being paid. The cost for this would be $2000. She called on August 3, 2016 and left a voicemail which I saved. The message stating how pleased she was with the job. The voicemail also stated the job looked a millions times better to her and she was pleased with the crew and wanted to say she was extremely happy with what they have done and she wanted to say thank you! [redacted]. [redacted] had the plans and at anytime she could have said No I don't want it this way instead she allowed us to continued. She kept in contact with me along the whole process of the job including any issues she may have had, we seemed to work through. The only thing I need to do and I am willing to do is match the color of the patio and change out the handrails to match the color of her existing rail which I told her I would do. I AM NOT REFUNDING ANY MONEY to [redacted]. [redacted]. Though I may have had materials left over from another job and used on her job-I still had to pay for that material-IT DID NOT COME FREE TO ME. [redacted]. [redacted] got a very nice job and was very pleased with it she just wanted us to come back to make the color match on the concrete and replace the hand rails to match. I will come back as I said I would and match the concrete color and replace the rail to match color of her existing rail. Clarence G.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Mr. Gray has totally missed the point of my complaint! The patio is nice; this is not the issue! Forget about the moving of the fireplace; that was only aggravating. As far as the stone on the fireplace, that is in the contract. He is correct that I called to thank him for making right what his employees had done wrong. I have pictures that were taken of his employee holding a tape measure with a line and a chair sitting cockeyed (downhill) on the patio pad he claims was well done. The employee called and told someone from the company that I knew what I was talking about and what was there was wrong. Mr. Gray did not come to the site to even evaluate the issue. I had to text the photos to him. I am happy to provide those pictures, should someone need/want to see them. The men who did the cutting out and replacement of that concrete had an unpleasant job to do on an unbearably hot day, and I acknowledged their effort. He is correct that I have 2 more columns than we had agreed upon; however, those columns and walls are where the patio was to be as circular as possible and to encompass a tree, which it is not and does not. I have his drawing ONLY because the manager of my HOA scanned and sent it to me – never did Mr. Gray provide it. When I received it, I called and told [redacted]. Gray that I did not want the project to continue. I spoke with Mr. Gray and he told me to trust him – I would be happy with the finished project. Mr. Gray had decided that though he was told I did not want the fireplace centered, he would center it. I told them the project needed to stop; that was when he sent Randy to figure out something to make things look right. His suggestion put the fireplace where I wanted it, but he added a wall and two columns I agreed to so the project would look right. The tree is outside the patio rather than being incorporated in it. I did call to thank him for trying to make things look right. When I expressed my concern about the landscaping washing onto the patio, his employees said that some kind of wall would be needed because they had dug deeper to correct the slope. (It should be noted that typically a patio slopes the ¼” per foot away from the house; in this case, it slopes to the side, toward the neighbors’ property.) His employees used the materials on hand to create the fix for a problem Mr. Gray claims I caused. I hardly think so. Perhaps the patio should not have been dug as deeply on the end that was not removed? Am I in love with his choice of stamp? (It is not the Ashlar I requested; I don’t know what it is) Not really, but am I willing to live with it? Yes. Should he have made the concrete colors match? Yes. Should I have had to call repeatedly to make this happen? Absolutely not! I also have the voicemail from [redacted]. Gray stating that the coloring of the concrete had slipped Mr. Gray’s mind and that it would be taken care of either Monday, September 12, or Tuesday, September 13, weather permitting. Though I also mentioned the handrails, nothing was mentioned about making them right in her voice message. I did call again and left another message stating that no one showed up and fixed the color. By Friday, September 16, my patience had passed with having calls ignored and an unfinished job, despite his having my full payment for 5 weeks. By the way, the weather was perfect both days, in addition to many others the job could have been finished. It is unfortunate that a complaint is needed to get his attention. Had Mr. Gray completed the work in a timely manner, and the weather DID allow for it, I would not have filed a complaint, but because he ignored an unfinished job and my calls, I am completely frustrated with the situation. It is because of this that just doing what was right in the first place won’t fix it. It is the sum of the issues and lack of timeliness that causes me to believe I am owed – after all, he has had the use of my money for more than five weeks while I have a still an unfinished project for no reason, only excuses.
Regards,
[redacted]
I am sending this response in regarding the complaint filed by [redacted]. First of all, there are always two sides to a story. When we sign a contract, the start date OR work to be done is always upon weather permitting no matter what the date is on the contract. [redacted]....
[redacted] received a VERY NICE job. She had my guys remove the concrete when there was nothing wrong with it which caused the wall to have to be put in. She was to get about 15' of wall and she got way more wall than that, over 20'. She was to have 2 columns put in on this job and ended up with 4 or 5 (at no extra cost). I sent guys over to move her fireplace and it was not there yet like she said it would be and yes my guys were sent back again. These guys have been being taken off of other job sites to go back to her house for the fireplace. She had the fireplace moved because she didn't want to wait for someone to come back to her home-this was not fault of mine. My guys are not just sitting around waiting for her to call they are on other job sites working. This was being done out of courtesy for [redacted]. [redacted]. I was out of town toward the end of her job and she had made some demands, and when I disagreed she threatened me through my worker who had called me. She said I'd either do this or that or she'd see me in court. I said "then I will see her in court". This is WHY the contract was written up on notebook paper for her to sign before we went any further with the work. [redacted]. [redacted] failed to mention of course that the fireplace was also put in and that I not only installed it but I put cultured stone on it WITHOUT being paid. The cost for this would be $2000. She called on August 3, 2016 and left a voicemail which I saved. The message stating how pleased she was with the job. The voicemail also stated the job looked a millions times better to her and she was pleased with the crew and wanted to say she was extremely happy with what they have done and she wanted to say thank you! [redacted]. [redacted] had the plans and at anytime she could have said No I don't want it this way instead she allowed us to continued. She kept in contact with me along the whole process of the job including any issues she may have had, we seemed to work through. The only thing I need to do and I am willing to do is match the color of the patio and change out the handrails to match the color of her existing rail which I told her I would do. I AM NOT REFUNDING ANY MONEY to [redacted]. [redacted]. Though I may have had materials left over from another job and used on her job-I still had to pay for that material-IT DID NOT COME FREE TO ME. [redacted]. [redacted] got a very nice job and was very pleased with it she just wanted us to come back to make the color match on the concrete and replace the hand rails to match. I will come back as I said I would and match the concrete color and replace the rail to match color of her existing rail. Clarence G.