Gray Line Tours/ New Orleans Steamboat Reviews (1)
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Gray Line Tours/ New Orleans Steamboat Rating
Description: Sightseeing Tours, Cruises
Address: 600 Decatur Street, Ste. 308, New Orleans, Louisiana, United States, 70130
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Review: Gray line charged a credit card 3 times 671.50 and it took us 3 hours to get the money back and Brent and Amy refused to send fax to bank to show their error. They were rude unprofessional and had a lack of communication and sincerity for the customer who was on vacation and they made the error.Desired Settlement: Process of the money back to her account.
Business
Response:
On Saturday, May 30, 2015 a company employee did erroneously process the credit card of an acquaintance of the complainant. The charges were voided on that day also but, as I understand the matter, the charges were still pending through the weekend. The acquaintance came to our office on Monday, June 1 and our Assistant Controller met with the acquaintance and properly adjusted the charge. Our Assistant Controller also called and communicated to the acquaintance's bank on June 1 to inform the bank of the charges and that they were voided and would not be processed. Our Assistant Controller also told the bank's representative that we would be responsible for any overdraft or similar charges resulting from our company's error but was told that there were no such charges.We are truly sorry that this error occurred and could not be fully remedied by us on Saturday, May 30 but are confident that the matter was fully corrected on June 1. We also apologize for any inconvenience this may have caused in the travel plans of the complainant and the acquaintance.