Sign in

Gray Roofing Company

Sharing is caring! Have something to share about Gray Roofing Company? Use RevDex to write a review

Gray Roofing Company Reviews (5)

Thank you for contacting Dormont Appliance. As a local business that has relied on customersatisfaction for many years, it is disturbing to get a complaint such as this, I am very sorry to hear that we havean unhappy customer. There does however appear to be some inconsistencies in the report which...

are causefor concern.The product purchased by [redacted] was an "As-ls” floor model that she inspected before making herpurchase. She did request a note be made on her order that she wanted the doors adjusted at the time ofdelivery, (as is typically necessary with side-by-side refrigerators). After the delivery was made, it was broughtto her sales associate’s attention that she was unhappy with the adjustment completed by our installers. Aservice order was quickly initiated by that sales associate. That service order was dispatched to [redacted]. (A copy of their invoice is enclosed).from the time of the complaint to the time the service technician actually visited the consumer's home seemslonger than normal. I was recently informed that the service company had pre-ordered a replacement doorgasket prior to making the visit. Based on the complaint it seemed logical, but the gasket was not needed as thetechnician discovered the alignment of the door merely needed to be adjusted by an eighth of an inch or less.Her complaint goes further however, and the inconsistencies are concerning. According to the servicetechnician, when he went to her home, Ms. [redacted] not only told him she simply did not like her new refrigerator,she wanted it replaced. As that was not something he could do, she told him it kept defrosting. The techniciandid not find any evidence of a malfunction, but ordered a commonly replaced part to be on the safe side.Unhappy with the prospect of repair, she asked the technician to make the refrigerator not repairable. Herefused,It is not good business to have an unhappy consumer wait for more than a few days to have a resolution initiated,and I do not have a way to show if we did anything to make sure the service provider was in bettercommunication with Ms, [redacted]. In an effort to reconcile for an assumed lack of communication, I am happy to offerMs, [redacted] a complimentary extended warranty good for one extra year of coverage on her new refrigerator.As for full product replacement, in light of the report from the service company, and due to the nature of "As-ls"products, I am not inclined to extend offers to Ms. [redacted] above and beyond what she is entitled to receive. Theproduct that was purchased, As-ls, is guaranteed per the terms of the manufacturer for one year starting on dateof purchase. At no time was Ms. [redacted] misled about the product she purchased, nor was she charged for theservices performed by the service technician. I have attached a copy of the warranty for your records. Thetechnician reported that it is operating properly.Please feel free to contact me with any other questions or concerns. 1 do hope that this matter may be settledamicably.

Thank you again for contacting Dormont Appliance. I have read through the reply from [redacted] regarding hernew refrigerator. Please extend my apologies for the incorrect name being used on my previous letter.The sales order and delivery order provided to [redacted] both contained a reference to the refrigerator doors appearingto be uneven. I have attached a copy of each. That sort of reference is typically made upon the customer’s request.Regardless, it is clearly stated on the two documents provided to her. The physical appearance of this As-ls refrigeratorwas not concealed in any way. In this case, it was requested on those orders for the installers to make an adjustment onceit was installed. The installers did make those adjustments.The offer for the no charge extended warranty still applies to her even though she has already purchased one. Inorder to settle this matter, we are able to issue her a refund for the price she paid for that warranty without interrupting hercoverage.As for the technician, I do not want to rely on a 3rd party for information that can be so damaging to her case. Thereare several other authorized service providers in our area that can provide an unbiased assessment of the functioning ofthe refrigerator. Functional repairs are fully covered under the terms of the warranty unless caused by abuse or misuse.An appointment may be scheduled by calling the manufacturer directly at ###-###-####.Please feel free to contact me with any other questions or concerns. I continue to hope that this matter may besettled amicably.Thank you again.Heather L.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Packaged securely.  Item arrived when promised and as described.  Great seller!
Regard
[redacted]  RESPONSE:             1.  My name is [redacted], not [redacted]                               2.  When I saw the fridge on the floor I could not see that the doors were uneven as I am in a wheelchair.                               3.  When the technician came to finally address the issues  of the doors and the frosting in the freezer and frozen liquid in the fridge...The doors were never adjusted to my satisfaction. What I conveyed to him and my nurse will attest...I told the technician that I was unhappy with the repair.  It was unrepairable to my satisfaction.                               4. Finally, I had purchased an extended 3 year warranty for the refridgerator so a new fridge should be covered

March 1, 2017[redacted]c/o [redacted]Revdex.com[redacted]RE: COMPLAINT ID [redacted]Dear [redacted],Thank you for sharing you experience with us. You have been a valuable customer and a neighbor of ours for years and your feedback...

is important to us. Although your account of everything that transpired since your December delivery does not exactly match our records, the fact that you feel unappreciated puts us in the wrong. I truly apologize for not meeting the standard of customer service that the company prides itself in. I have learned by your account that telling a customer that we will call them when a part arrives can make them feel forgotten during that time frame. I can only assure you now that there was never any intention of not resolving the issues presented to us and that with or without your calls everything would be resolved, which it now is. As both of your new appliances are covered by extended warranties already, the only thing I can offer in addition to an apology is to extend them further for you, or offer a store credit for a future purchase if you are willing to give us another chance.Please let me know. I really do hope we can regain your trust in us.Thank you again.Heather ** T[redacted]Business DevelopmentDormont Appliance[redacted]

Thank you for the opportunity to respond.As a family owned company, it is upsetting to hear that we have disappointed one of our neighbors in somany ways. Although our intentions were good, and although the delays in service were beyond our control,we must consider the bigger picture. This customer...

was uncomfortable with a purchase and we promised tomake things right. As of April 14th, a new dryer has been ordered. I am looking forward to having this newdryer installed at no charge within the next two weeks and finally making things right.And I do hope that Mr. and Mrs. [redacted] and Dormont Appliance continue to do business together in theyears to come.

Check fields!

Write a review of Gray Roofing Company

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Gray Roofing Company Rating

Overall satisfaction rating

Add contact information for Gray Roofing Company

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated