Hi ***, Thank you for reaching out to us via Revdex.comI am terribly sorry that you are disappointed with the shipping time frame we promisedYour order was placed outside the guaranteed Valentine's Day delivery with standard free shipping--meaning only orders with expedited shipping will make it in time for the occasionI apologize that the information may have been unclear to youThe team responsible of information display has been informed and they are working on how to improve and make the information even clearer Your necklace was already shipped out with the USPS tracking number [redacted] and should be delivered within the next daysAs a token of apology for your inconveniences and displeasure, we would like to offer a 15% refund off your purchasePlease kindly advise if you would agree to this offerI am sorry that we cannot offer 50% refund as requestedPlease email me directly at [redacted] @mynamenecklace.com Once again, please accept my sincere apologies for negative experience you encounteredThank you also for your valuable feedback Sincerely, Oliver G [redacted] Customer Support Manager MyNameNecklace
I ordered a necklace for my mother under the "guarantee" that it'd arrive before ChristmasThe promotion was free priority shipping, guaranteed before Christmas, blah blah Not only was I given a tracking number that did not work, it's still not arrived and it's after ChristmasI'm so highly disappointed in this companyThis was a very important gift for my mother and I have yet to receive it I will never order from this company again and would not recommend it to others
Hi [redacted] , Thank you for reaching out to us on Revdex.com.I have checked and saw that all your inquires were replied and taken care of by my teamPlease rest assured that the changes you requested have been applied to your orderIt will be shipped out to you duly Please do not hesitate to contact us if you need any further assistance.SincerelyOliver G [redacted] Customer Support ManagerMyNameNecklace
Hi ***, I had been waiting for your reply regarding the refund of additional feeI contacted you directly via email ( [redacted] @mynamenecklace.com)Please kindly respond to me Thank youSincerely, Oliver G [redacted] Customer Support ManagerMyNameNecklace
Dear [redacted] , Thank you for reaching out to us.I have checked with customer support team, and it seems that the team manager, Darcy, has personally contacted you via her email to try to resolve the situation for youI will ask her to resend the email to you again in case the email did not get through to you We are looking forward to remedying the situation for youI apologize for all your inconveniencesSincerely,Oliver G [redacted] Customer Experience Specialist
Dear Susan, Thank you for reaching out to us on Revdex.comI am sorry to hear that you did not receive response from our team in a timely mannerI have personally inform our billing department to issue a full refund to your card as soon as possibleOnce the request is being processed by credit card company, you will receive a notification email from usI apologize for all your inconveniences and displeasureSincerely,Oliver G [redacted] Customer Support Manager
Dear [redacted] ,I am very sorry for the mistake which occurred with your order.We have however received your email and replied to it, so I am not sure why our reply was not received.Here is the email we have sent you on May 5th:Thank you for contacting us.We have already placed the order for your new item.We will notify you once the item is ready to be shipped.A pre-paid return envelope will be enclosed in your package so that you can send us back the original itemPlease note that this envelope is already addressed to us and prepaidThe most efficient way to send it is to simply leave it in any regular post/mailbox for your postal carrier to pick upThere is no need to send it through the Post Office.It was a pleasure assisting you.Please note we have already reordered the item so that you will receive the correct item as soon as possible.Please let me know if I can be at any further assistance, Sincerely, [redacted] Customer Support ManagerMy Name Necklace [redacted] @mynamenecklace.comMary Anne Tuplanodays agoPermalinkDear Bob,Thank you for contacting us.We have already placed the order for your new item.We will notify you once the item is ready to be shipped.A pre-paid return envelope will be enclosed in your package so that you can send us back the original itemPlease note that this envelope is already addressed to us and prepaidThe most efficient way to send it is to simply leave it in any regular post/mailbox for your postal carrier to pick upThere is no need to send it through the Post Office.It was a pleasure assisting you.Mary Anne Tuplanodays agoPermalinkDear Bob,Thank you for contacting us.We have already placed the order for your new item.We will notify you once the item is ready to be shipped.A pre-paid return envelope will be enclosed in your package so that you can send us back the original itemPlease note that this envelope is already addressed to us and prepaidThe most efficient way to send it is to simply leave it in any regular post/mailbox for your postal carrier to pick upThere is no need to send it through the Post Office.It was a pleasure assisting you.Mary Anne Tuplanodays agoPermalinkDear Bob,Thank you for contacting us.We have already placed the order for your new item.We will notify you once the item is ready to be shipped.A pre-paid return envelope will be enclosed in your package so that you can send us back the original itemPlease note that this envelope is already addressed to us and prepaidThe most efficient way to send it is to simply leave it in any regular post/mailbox for your postal carrier to pick upThere is no need to send it through the Post Office.It was a pleasure assisting you
Dear Customer,I apologize for the the inconvenience that you have experiencedI can see that you were in touch with one of our representatives for the past few days and that all these issues have been discussed and are in the process of being resolved.When you placed your order we could only guarantee Mother's day delivery with UPS express shipping, I apologize if there was a misunderstanding regarding this matter.I would like to make sure that the issue you experience with your item is being handled.I will ask Lynn to contact you again and assist you as soon as possible.Sincerely, [redacted] Customer Support ManagerMy Name Necklace [redacted] @mynamenecklace.com
Dear [redacted] , Thank you for reaching out to us I am terribly sorry to hear that you did not receive the correct replacement itemI checked with your order and the inscription on the ring was supposed to be [redacted] and ***Please verify with us that you received different inscription I would like to rectify this situation for your urgentlyIf you would approve, we will be more than happy to send you a replacement ring with the correct aforementioned inscription as soon as possibleAs a token of apology, we would like to refund 10% of the item price on top of the replacement Again, please accept my sincere apologies for all your inconveniences and displeasureI will also make sure the customer support and production team are aware of your complaint so they can further improve the performance I am awaiting your response Sincerely, Oliver G [redacted] Customer Support Manager [redacted]
Hi ***,Thank you for your payment proofWe will respect your wish for full refundHowever, as we cannot refund more than the order amount back to your card, would it be possible for you to provide me with your PayPal account detail so we can send reimbursement for the additional charge there? I am so sorry for this inconvenienceAwaiting your reply.Sincerely,Oliver
Dear [redacted] ,I am sorry for the inconvenience you have experiencedIt is true that due to unexpected amount of emails in the past week there was a delay in our reply to you, but I see that you have been in touch by now with our representative ***, who took care of this matter.I have checked again, and on our side it shows that the payments never went throughIt is possible that due to a temporary technical problem, the payments showed on your card, while the system did not process them to us.I will forward this issue to our technical team to check, but I can assure you that this is a very rare occurrenceAgain, I apologize for the inconvenience and thank you for your patience in this matterI will also contact you directly to make sure everything was settled.Sincerely, [redacted] Customer Support ManagerMy Name Necklace [redacted]
Hi ***, Thank you for reaching out to us on Revdex.com.I am sorry that you are unhappy with our shipping time frameHowever, as I mentioned in my reply to your review, the package was actually delivered on timePlease let me know if there is anything else I can assist you with.Sincerely,Oliver G [redacted] Customer Support Manager MyNameNecklace [redacted] @mynamenecklace.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear ***, Thank you for your reply.Unfortunately, we cannot issue 50% refund for your orderI have rechecked with the agent who called you and he insisted that he offered 15% compensation in compliance to our policyHowever, we will be more than happy to issue and additional refund to make it 20% compensation for your inconveniences and displeasurePlease kindly advise how you would like to proceed so I can assist you asapI apologize for any inconveniences and am awaiting your replySincerely,Oliver G [redacted] Customer Support ManagerMyNameNecklace
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.In the tickets I placed online with MyNameNecklace, I received only customer service ticket responses from # [redacted] , representative Anne Forbes and ticket # [redacted] , representative, [redacted] I stated in BOTH responses, I do not want new items shipped to me, since the original items was never confirmed sent [redacted] never received the items from the company and was never scanned in their warehouse They only received the shipping labels created online from the merchant MyNameNecklace claimed it was [redacted] issue or [redacted] , which are both false I requested a FULL REFUND for the time wasted and terrible customer service I DO NOT WANT THEIR ITEMS, I WANT A FULL REFUND for the time wasted and moment lost in not presenting the gifts to the recipients at their eventsHere are the other tickets I sent in to MyNameNecklace, which they did not respond back [redacted] , who responded back to the original Revdex.com complaint, claimed I did not respond is completely FALSE Here is another testiment, MyNameNecklace does not follow through with their customer service and have wasted my time I WOULD LIKE A FULL REFUND I did not receive the gifts on time and have completely wasted my timeOrder # [redacted] # [redacted] # [redacted] # [redacted] # [redacted] # [redacted] # [redacted] # [redacted] Regards, [redacted]
Dear [redacted] , Thank you for your replyWe will of course honor your request for full refundI will inform our billing department and they will process the refund shortlyThank you once again for your valuable feedback and please accept my sincere apologies for the negative shopping experience.Sincerely,Oliver G [redacted] Customer Support Manager MyNameNecklace
Hi ***.Thank you for reaching us via Revdex.comI asked the billing department to check your payment and indeed you were charged twice, probably due to a glitch during the checkout processThey will now refund one of the payments urgently and you should receive the fund back in your account within the next 7-business daysPlease let me know if there is anything else we can do for you in the meantime.Sincerely,Oliver G [redacted] Customer Support Manager MyNameNecklace
This order has left New York for its final destination, seen here in tracking [redacted] Customer was requested to confirm address and was offered a reordernot heard back from customer as yet Regards [redacted] [redacted]
Dear Sir/Madam,Thank you for contacting us.We are an international company with a few branches and officesWe ship our jewelry items all over the world, some of the items are being shipped from our warehouse in Israel.As requested, after the customer has notified us that she wishes to return the item she has purchased, we have sent the customer a prepaid envelope to send us back the item.We regard the satisfaction of our customers as top priority and although we have not yet received the item back, we have issued a full refund, without charging the 30% restocking fees.We will also contact the customer directly to resolve this matter.Please let me know if I can be at anyfurther assistance, Sincerely, [redacted] Customer Support ManagerMy Name Necklace [redacted]
Dear ***, Thank you for reaching out to us via Revdex.com.As replied in your review, please rest assured that you will receive full refund for lost shipment very shortlyI will follow up with the billing department to make sure your refund is processed asap.I apologize for all your inconveniences.Sincerely,Oliver G [redacted] Customer Support ManagerMyNameNecklace
Hi ***, Thank you for reaching out to us via Revdex.comI am terribly sorry that you are disappointed with the shipping time frame we promisedYour order was placed outside the guaranteed Valentine's Day delivery with standard free shipping--meaning only orders with expedited shipping will make it in time for the occasionI apologize that the information may have been unclear to youThe team responsible of information display has been informed and they are working on how to improve and make the information even clearer Your necklace was already shipped out with the USPS tracking number [redacted] and should be delivered within the next daysAs a token of apology for your inconveniences and displeasure, we would like to offer a 15% refund off your purchasePlease kindly advise if you would agree to this offerI am sorry that we cannot offer 50% refund as requestedPlease email me directly at [redacted] @mynamenecklace.com Once again, please accept my sincere apologies for negative experience you encounteredThank you also for your valuable feedback Sincerely, Oliver G [redacted] Customer Support Manager MyNameNecklace
I ordered a necklace for my mother under the "guarantee" that it'd arrive before ChristmasThe promotion was free priority shipping, guaranteed before Christmas, blah blah Not only was I given a tracking number that did not work, it's still not arrived and it's after ChristmasI'm so highly disappointed in this companyThis was a very important gift for my mother and I have yet to receive it I will never order from this company again and would not recommend it to others
Hi [redacted] , Thank you for reaching out to us on Revdex.com.I have checked and saw that all your inquires were replied and taken care of by my teamPlease rest assured that the changes you requested have been applied to your orderIt will be shipped out to you duly Please do not hesitate to contact us if you need any further assistance.SincerelyOliver G [redacted] Customer Support ManagerMyNameNecklace
Hi ***, I had been waiting for your reply regarding the refund of additional feeI contacted you directly via email ( [redacted] @mynamenecklace.com)Please kindly respond to me Thank youSincerely, Oliver G [redacted] Customer Support ManagerMyNameNecklace
Dear [redacted] , Thank you for reaching out to us.I have checked with customer support team, and it seems that the team manager, Darcy, has personally contacted you via her email to try to resolve the situation for youI will ask her to resend the email to you again in case the email did not get through to you We are looking forward to remedying the situation for youI apologize for all your inconveniencesSincerely,Oliver G [redacted] Customer Experience Specialist
Dear Susan, Thank you for reaching out to us on Revdex.comI am sorry to hear that you did not receive response from our team in a timely mannerI have personally inform our billing department to issue a full refund to your card as soon as possibleOnce the request is being processed by credit card company, you will receive a notification email from usI apologize for all your inconveniences and displeasureSincerely,Oliver G [redacted] Customer Support Manager
Dear [redacted] ,I am very sorry for the mistake which occurred with your order.We have however received your email and replied to it, so I am not sure why our reply was not received.Here is the email we have sent you on May 5th:Thank you for contacting us.We have already placed the order for your new item.We will notify you once the item is ready to be shipped.A pre-paid return envelope will be enclosed in your package so that you can send us back the original itemPlease note that this envelope is already addressed to us and prepaidThe most efficient way to send it is to simply leave it in any regular post/mailbox for your postal carrier to pick upThere is no need to send it through the Post Office.It was a pleasure assisting you.Please note we have already reordered the item so that you will receive the correct item as soon as possible.Please let me know if I can be at any further assistance, Sincerely, [redacted] Customer Support ManagerMy Name Necklace [redacted] @mynamenecklace.comMary Anne Tuplanodays agoPermalinkDear Bob,Thank you for contacting us.We have already placed the order for your new item.We will notify you once the item is ready to be shipped.A pre-paid return envelope will be enclosed in your package so that you can send us back the original itemPlease note that this envelope is already addressed to us and prepaidThe most efficient way to send it is to simply leave it in any regular post/mailbox for your postal carrier to pick upThere is no need to send it through the Post Office.It was a pleasure assisting you.Mary Anne Tuplanodays agoPermalinkDear Bob,Thank you for contacting us.We have already placed the order for your new item.We will notify you once the item is ready to be shipped.A pre-paid return envelope will be enclosed in your package so that you can send us back the original itemPlease note that this envelope is already addressed to us and prepaidThe most efficient way to send it is to simply leave it in any regular post/mailbox for your postal carrier to pick upThere is no need to send it through the Post Office.It was a pleasure assisting you.Mary Anne Tuplanodays agoPermalinkDear Bob,Thank you for contacting us.We have already placed the order for your new item.We will notify you once the item is ready to be shipped.A pre-paid return envelope will be enclosed in your package so that you can send us back the original itemPlease note that this envelope is already addressed to us and prepaidThe most efficient way to send it is to simply leave it in any regular post/mailbox for your postal carrier to pick upThere is no need to send it through the Post Office.It was a pleasure assisting you
Dear Customer,I apologize for the the inconvenience that you have experiencedI can see that you were in touch with one of our representatives for the past few days and that all these issues have been discussed and are in the process of being resolved.When you placed your order we could only guarantee Mother's day delivery with UPS express shipping, I apologize if there was a misunderstanding regarding this matter.I would like to make sure that the issue you experience with your item is being handled.I will ask Lynn to contact you again and assist you as soon as possible.Sincerely, [redacted] Customer Support ManagerMy Name Necklace [redacted] @mynamenecklace.com
Dear [redacted] , Thank you for reaching out to us I am terribly sorry to hear that you did not receive the correct replacement itemI checked with your order and the inscription on the ring was supposed to be [redacted] and ***Please verify with us that you received different inscription I would like to rectify this situation for your urgentlyIf you would approve, we will be more than happy to send you a replacement ring with the correct aforementioned inscription as soon as possibleAs a token of apology, we would like to refund 10% of the item price on top of the replacement Again, please accept my sincere apologies for all your inconveniences and displeasureI will also make sure the customer support and production team are aware of your complaint so they can further improve the performance I am awaiting your response Sincerely, Oliver G [redacted] Customer Support Manager [redacted]
Hi ***,Thank you for your payment proofWe will respect your wish for full refundHowever, as we cannot refund more than the order amount back to your card, would it be possible for you to provide me with your PayPal account detail so we can send reimbursement for the additional charge there? I am so sorry for this inconvenienceAwaiting your reply.Sincerely,Oliver
Dear [redacted] ,I am sorry for the inconvenience you have experiencedIt is true that due to unexpected amount of emails in the past week there was a delay in our reply to you, but I see that you have been in touch by now with our representative ***, who took care of this matter.I have checked again, and on our side it shows that the payments never went throughIt is possible that due to a temporary technical problem, the payments showed on your card, while the system did not process them to us.I will forward this issue to our technical team to check, but I can assure you that this is a very rare occurrenceAgain, I apologize for the inconvenience and thank you for your patience in this matterI will also contact you directly to make sure everything was settled.Sincerely, [redacted] Customer Support ManagerMy Name Necklace [redacted]
Hi ***, Thank you for reaching out to us on Revdex.com.I am sorry that you are unhappy with our shipping time frameHowever, as I mentioned in my reply to your review, the package was actually delivered on timePlease let me know if there is anything else I can assist you with.Sincerely,Oliver G [redacted] Customer Support Manager MyNameNecklace [redacted] @mynamenecklace.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear ***, Thank you for your reply.Unfortunately, we cannot issue 50% refund for your orderI have rechecked with the agent who called you and he insisted that he offered 15% compensation in compliance to our policyHowever, we will be more than happy to issue and additional refund to make it 20% compensation for your inconveniences and displeasurePlease kindly advise how you would like to proceed so I can assist you asapI apologize for any inconveniences and am awaiting your replySincerely,Oliver G [redacted] Customer Support ManagerMyNameNecklace
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.In the tickets I placed online with MyNameNecklace, I received only customer service ticket responses from # [redacted] , representative Anne Forbes and ticket # [redacted] , representative, [redacted] I stated in BOTH responses, I do not want new items shipped to me, since the original items was never confirmed sent [redacted] never received the items from the company and was never scanned in their warehouse They only received the shipping labels created online from the merchant MyNameNecklace claimed it was [redacted] issue or [redacted] , which are both false I requested a FULL REFUND for the time wasted and terrible customer service I DO NOT WANT THEIR ITEMS, I WANT A FULL REFUND for the time wasted and moment lost in not presenting the gifts to the recipients at their eventsHere are the other tickets I sent in to MyNameNecklace, which they did not respond back [redacted] , who responded back to the original Revdex.com complaint, claimed I did not respond is completely FALSE Here is another testiment, MyNameNecklace does not follow through with their customer service and have wasted my time I WOULD LIKE A FULL REFUND I did not receive the gifts on time and have completely wasted my timeOrder # [redacted] # [redacted] # [redacted] # [redacted] # [redacted] # [redacted] # [redacted] # [redacted] Regards, [redacted]
Dear [redacted] , Thank you for your replyWe will of course honor your request for full refundI will inform our billing department and they will process the refund shortlyThank you once again for your valuable feedback and please accept my sincere apologies for the negative shopping experience.Sincerely,Oliver G [redacted] Customer Support Manager MyNameNecklace
Hi ***.Thank you for reaching us via Revdex.comI asked the billing department to check your payment and indeed you were charged twice, probably due to a glitch during the checkout processThey will now refund one of the payments urgently and you should receive the fund back in your account within the next 7-business daysPlease let me know if there is anything else we can do for you in the meantime.Sincerely,Oliver G [redacted] Customer Support Manager MyNameNecklace
This order has left New York for its final destination, seen here in tracking [redacted] Customer was requested to confirm address and was offered a reordernot heard back from customer as yet Regards [redacted] [redacted]
Dear Sir/Madam,Thank you for contacting us.We are an international company with a few branches and officesWe ship our jewelry items all over the world, some of the items are being shipped from our warehouse in Israel.As requested, after the customer has notified us that she wishes to return the item she has purchased, we have sent the customer a prepaid envelope to send us back the item.We regard the satisfaction of our customers as top priority and although we have not yet received the item back, we have issued a full refund, without charging the 30% restocking fees.We will also contact the customer directly to resolve this matter.Please let me know if I can be at anyfurther assistance, Sincerely, [redacted] Customer Support ManagerMy Name Necklace [redacted]
Dear ***, Thank you for reaching out to us via Revdex.com.As replied in your review, please rest assured that you will receive full refund for lost shipment very shortlyI will follow up with the billing department to make sure your refund is processed asap.I apologize for all your inconveniences.Sincerely,Oliver G [redacted] Customer Support ManagerMyNameNecklace