Hi,This is in reference to the complaint #[redacted]First of all, we would like to say that Virus Eraser do not put/place any unsolicited virus on customers computer, it could be possible that the customer reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to...
the customer and after proper confirmation the order was placed. All the proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processed. As we can see that customer is looking for a refund of her money per the desired settlement. We have proceeded with the same and refunded the money, the amount would reflect within 3-5 business days. We hope this resolves the concern and we would like to thank the customer for trying Virus Eraser.Thank you.Regards,Team Virus Eraser
Hi [redacted],We have escalated the matter to our billing team and have got the information that the check that was supposed to sent to you was misplaced hence you have not received it yet. Today we received a confirmation that Virus Eraser is issuing a new check amounting $199.99 and would be mailed to you by 22nd of Nov and should reach you within 5 to 7 working days. We understand this is really frustrating and you have waited for a long time to get this resolved. Apologies for the inconvenience caused to you, but this will be taken care of soon.Thanks in anticipation.Regards,Team Virus Eraser
Hi,This is in response to the case # 11815690, the customer contacted one of our resellers in regards to some computer issue (Blue Screen) and he was offered support along with Virus Eraser Antivirus software which was included in the plan that the customer was offered. We see that the customer has...
paid $217.50 for - 'VMAK "Virus Removal" Computer Support with Virus Eraser Antivirus Software 1 Computer 1 Year' on 3rd of May, 2016. We apologise for the inconvenience caused but Virus Eraser do not call the customers even if they remove the product, if possible please provide the phone number from which you received the call and we will try our best to track that down. Also, Virus Eraser do not keep any card information of the customers as per our quality guidelines. Please write to us in case of any further query at [email protected] or call our customer service number 1-844-213-4342.Thank you.Regards,Team Virus Eraser
I am rejecting this response because: the people that I talked to told me they were techs from the company and would be able to install and erase all viruses. I feel that the tech support has hacked my information and hurting my computer. Along with the virus protection because I now have another supposed virus on my computer and when I call the your virus company the gentleman told me there is nothing he can do about it
Hi,This is in in response to the case #11822208. Unfortunately we are unable to locate any details of $907.50 under the name of [redacted], we certainly would help you with the desired settlement that you are looking for but would request you to kindly provide the name on the account or any sales...
agreement that is available at your end and we would resolve the concern. We will wait for your response on this and sincere apologies for any inconvenience caused to you.Regards,Team Virus Eraser
I am rejecting this response because: I have not received any refund. It is now June 10 of they have me a refund on the third I would have received it already. I keep getting phone calls about my refund. They tell me that I have to go to my computer and download a new program in order to get my refund. I won't download anything from them. When I asked for a physical check they told me I have to buy a $200 iTunes card from [redacted]. I told them in going to contact you again.
Hi,This is in reference to the complaint #[redacted].First of all, we would like to mention that Virus Eraser do not put/place any unsoliciated virus on customers computer, it could be possible that when the customer called he reached our one of resellers and as an option Virus Eraser Antivirus...
Software was offered to the customer and after proper confirmation the order was placed. All the proper guidelines were followed before processing the payment as without customer's permission or authorization no charges can be processed. As we can see that customer is looking for a refund of his money per the desired settlement, we have proceeded with the same. The amount would reflect within 5-7 business days back to customer's account. We hope this resolves the concern and we would like to thank the customer for trying Virus Eraser.Thank you.Regards,Team Virus Eraser
I am rejecting this response because: I contacted my bank on 6/20/16, they have no record or any pending transactions of the 6/02/16 refund from virus eraser. I still have not received the refund.Thank you
Hi,This is in response to the case # [redacted].First of all, we would like to say that Virus Eraser do not put/place any unsolicited virus/warning on customers computer, it could be possible that the customer reached us and as an option Virus Eraser Antivirus Software along with the services was...
offered to the customer and after proper confirmation. If the customer do not feel comfortable they have all the rights to hung up the phone and refuse to pay. We would still like to apologize for any inconvenience caused.We do see in our records that proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processed. Thank you.Regards,Team Virus Eraser
Hi,This is in reference to the case # 11436383.Virus Eraser Antivirus Software itself is a security software and only one security program could run properly on a computer, else it would make the computer run very slow. After confirmation from the customer Virus Eraser Software was offered to her...
and after proper confirmation the order was placed. All the proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processed. As per customers request, the refund was processed from our side. Here is a reference number for the refund : [redacted], the customer should have received the amount of $105.50 by now. In case of any issue kindly contact us and we will be glad to assist her further with it.Thank you.Regards,Team Virus Eraser
Hi,This is in reference to the case no. [redacted], as mentioned in our records you purchased our services on Feb 21st, 2017 that included the Virus Eraser Antivirus and Support. We received your email of discontent and apologize for all the inconvenience caused. We initaited the refund the same...
day you called for it. Due to some technical glitch the bank could not receive the refund request and did not send the check.The CEO of Virus Eraser Inc. wrote a check for the refund while on the call with you and sent it right away. The reason why the you could not cash the check was the [redacted] account for Virus Eraser was frozen because of no transaction. This happened while the check was on the way already. We will be writing you another check, that you will receive within next 10 - 15 business days for an amount of $212.00. The $12 is for the charge that you had to bear when you deposited out check.We aplogize for all the inconveninece caused and assure you, that you will receive the refund as promised.In case there is any further question the customer can reach us out at [redacted] or can contact on our Customer Service number: [redacted].Thank you.Regards,Team Virus Eraser
Hi,As mentioned in our previous response, the refund has been processed from our end. Please call up your bank and give them the Transaction ID : 506033258 and they will be able to trace the refund which was processed from our side. The money is no longer available with us, please try contacting your bank and they will be able to help you with the same.Thank you.Regards,Team Virus Eraser
I am rejectinThey are the murchant and why haven't they sent me my check? We are sveral weeks past there promise of a refund. I now wish FULL refund as they failed to provide the service they promised and I was willing to do my part and helping to bring this matter to a close. They have nothiung past asking for me to accept their idea for a refund and they have failed to even make good on the $700.00 refund , I now want the full price of $1425.00
Hi,As per the desired resolution, we have gone ahead and refunded the rest of the amount $211.99, which would reflect in customer's account within 5 to 7 business days. We hope this resolves the concern and we would to thank the customer for trying Virus Eraser.Thank you.Regards,Team Virus Eraser
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. " Anyway, I Finally received notification from [redacted] that Virus-Erase charge has been removed.Thanks again for your assistance.Have a great summer-[redacted]
I am rejecting this response because: Virus Eraser said they would give me a FULL refund. To date, the transactions to my credit are as follows: on April 10, 2016, Virus Eraser charged $607.50 to my credit card and ALSO on the same date charged $217.50 to my credit card. On April 11, 2016, Virus Eraser credited $607.50 back to me however, the $217.50 has NOT been credited.
Hi,This is in reference to the complaint #[redacted].First of all, we would like to say that Virus Eraser do not put/place any unsoliciated virus on customers computer, it could be possible that the customer reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to...
the customer and after proper confirmation the order was placed. All the proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processed. As we can see that customer is looking for a refund of her money per the desired settlement. But as mentioned in the comment there is a dispute which has been filed which puts the money on hold. The money is no longer available with Virus Eraser/Reseller anymore, if the dispute was not filed we would have been able to close the concern in case customer was not ready to continue with the services; we will have to wait for any update from bank's end to proceed further in resolving the issue.Thank you.Regards,Team Virus Eraser
Hi,We are waiting to hear anything from the bank's side, we have kept the case open from our end as well. Let us know if there is any update at your end.Thank you.Regards,Team Virus Eraser
Hi,This is in reference to the complaint #[redacted]First of all, we would like to say that Virus Eraser do not put/place any unsolicited virus on customers computer, it could be possible that the customer reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to...
the customer and after proper confirmation the order was placed. All the proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processed. As we can see that customer is looking for a refund of her money per the desired settlement. We have proceeded with the same and refunded the money, the amount would reflect within 3-5 business days. We hope this resolves the concern and we would like to thank the customer for trying Virus Eraser.Thank you.Regards,Team Virus Eraser
Hi [redacted],We have escalated the matter to our billing team and have got the information that the check that was supposed to sent to you was misplaced hence you have not received it yet. Today we received a confirmation that Virus Eraser is issuing a new check amounting $199.99 and would be mailed to you by 22nd of Nov and should reach you within 5 to 7 working days. We understand this is really frustrating and you have waited for a long time to get this resolved. Apologies for the inconvenience caused to you, but this will be taken care of soon.Thanks in anticipation.Regards,Team Virus Eraser
Hi,This is in response to the case # 11815690, the customer contacted one of our resellers in regards to some computer issue (Blue Screen) and he was offered support along with Virus Eraser Antivirus software which was included in the plan that the customer was offered. We see that the customer has...
paid $217.50 for - 'VMAK "Virus Removal" Computer Support with Virus Eraser Antivirus Software 1 Computer 1 Year' on 3rd of May, 2016. We apologise for the inconvenience caused but Virus Eraser do not call the customers even if they remove the product, if possible please provide the phone number from which you received the call and we will try our best to track that down. Also, Virus Eraser do not keep any card information of the customers as per our quality guidelines. Please write to us in case of any further query at [email protected] or call our customer service number 1-844-213-4342.Thank you.Regards,Team Virus Eraser
I am rejecting this response because: no response can be made while credit card dispute is in progress. will keep everyone posted.
I am rejecting this response because: the people that I talked to told me they were techs from the company and would be able to install and erase all viruses. I feel that the tech support has hacked my information and hurting my computer. Along with the virus protection because I now have another supposed virus on my computer and when I call the your virus company the gentleman told me there is nothing he can do about it
Hi,This is in in response to the case #11822208. Unfortunately we are unable to locate any details of $907.50 under the name of [redacted], we certainly would help you with the desired settlement that you are looking for but would request you to kindly provide the name on the account or any sales...
agreement that is available at your end and we would resolve the concern. We will wait for your response on this and sincere apologies for any inconvenience caused to you.Regards,Team Virus Eraser
I am rejecting this response because: I have not received any refund. It is now June 10 of they have me a refund on the third I would have received it already. I keep getting phone calls about my refund. They tell me that I have to go to my computer and download a new program in order to get my refund. I won't download anything from them. When I asked for a physical check they told me I have to buy a $200 iTunes card from [redacted]. I told them in going to contact you again.
Hi,This is in reference to the complaint #[redacted].First of all, we would like to mention that Virus Eraser do not put/place any unsoliciated virus on customers computer, it could be possible that when the customer called he reached our one of resellers and as an option Virus Eraser Antivirus...
Software was offered to the customer and after proper confirmation the order was placed. All the proper guidelines were followed before processing the payment as without customer's permission or authorization no charges can be processed. As we can see that customer is looking for a refund of his money per the desired settlement, we have proceeded with the same. The amount would reflect within 5-7 business days back to customer's account. We hope this resolves the concern and we would like to thank the customer for trying Virus Eraser.Thank you.Regards,Team Virus Eraser
I am rejecting this response because: I contacted my bank on 6/20/16, they have no record or any pending transactions of the 6/02/16 refund from virus eraser. I still have not received the refund.Thank you
Hi,This is in response to the case # [redacted].First of all, we would like to say that Virus Eraser do not put/place any unsolicited virus/warning on customers computer, it could be possible that the customer reached us and as an option Virus Eraser Antivirus Software along with the services was...
offered to the customer and after proper confirmation. If the customer do not feel comfortable they have all the rights to hung up the phone and refuse to pay. We would still like to apologize for any inconvenience caused.We do see in our records that proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processed. Thank you.Regards,Team Virus Eraser
Hi,This is in reference to the case # 11436383.Virus Eraser Antivirus Software itself is a security software and only one security program could run properly on a computer, else it would make the computer run very slow. After confirmation from the customer Virus Eraser Software was offered to her...
and after proper confirmation the order was placed. All the proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processed. As per customers request, the refund was processed from our side. Here is a reference number for the refund : [redacted], the customer should have received the amount of $105.50 by now. In case of any issue kindly contact us and we will be glad to assist her further with it.Thank you.Regards,Team Virus Eraser
Hi,This is in reference to the case no. [redacted], as mentioned in our records you purchased our services on Feb 21st, 2017 that included the Virus Eraser Antivirus and Support. We received your email of discontent and apologize for all the inconvenience caused. We initaited the refund the same...
day you called for it. Due to some technical glitch the bank could not receive the refund request and did not send the check.The CEO of Virus Eraser Inc. wrote a check for the refund while on the call with you and sent it right away. The reason why the you could not cash the check was the [redacted] account for Virus Eraser was frozen because of no transaction. This happened while the check was on the way already. We will be writing you another check, that you will receive within next 10 - 15 business days for an amount of $212.00. The $12 is for the charge that you had to bear when you deposited out check.We aplogize for all the inconveninece caused and assure you, that you will receive the refund as promised.In case there is any further question the customer can reach us out at [redacted] or can contact on our Customer Service number: [redacted].Thank you.Regards,Team Virus Eraser
Hi,As mentioned in our previous response, the refund has been processed from our end. Please call up your bank and give them the Transaction ID : 506033258 and they will be able to trace the refund which was processed from our side. The money is no longer available with us, please try contacting your bank and they will be able to help you with the same.Thank you.Regards,Team Virus Eraser
I am rejectinThey are the murchant and why haven't they sent me my check? We are sveral weeks past there promise of a refund. I now wish FULL refund as they failed to provide the service they promised and I was willing to do my part and helping to bring this matter to a close. They have nothiung past asking for me to accept their idea for a refund and they have failed to even make good on the $700.00 refund , I now want the full price of $1425.00
Hi,As per the desired resolution, we have gone ahead and refunded the rest of the amount $211.99, which would reflect in customer's account within 5 to 7 business days. We hope this resolves the concern and we would to thank the customer for trying Virus Eraser.Thank you.Regards,Team Virus Eraser
I am rejecting this response because: I have NOT received payment.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. " Anyway, I Finally received notification from [redacted] that Virus-Erase charge has been removed.Thanks again for your assistance.Have a great summer-[redacted]
I am rejecting this response because: Virus Eraser said they would give me a FULL refund. To date, the transactions to my credit are as follows: on April 10, 2016, Virus Eraser charged $607.50 to my credit card and ALSO on the same date charged $217.50 to my credit card. On April 11, 2016, Virus Eraser credited $607.50 back to me however, the $217.50 has NOT been credited.
Hi,This is in reference to the complaint #[redacted].First of all, we would like to say that Virus Eraser do not put/place any unsoliciated virus on customers computer, it could be possible that the customer reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to...
the customer and after proper confirmation the order was placed. All the proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processed. As we can see that customer is looking for a refund of her money per the desired settlement. But as mentioned in the comment there is a dispute which has been filed which puts the money on hold. The money is no longer available with Virus Eraser/Reseller anymore, if the dispute was not filed we would have been able to close the concern in case customer was not ready to continue with the services; we will have to wait for any update from bank's end to proceed further in resolving the issue.Thank you.Regards,Team Virus Eraser
Hi,We are waiting to hear anything from the bank's side, we have kept the case open from our end as well. Let us know if there is any update at your end.Thank you.Regards,Team Virus Eraser