Grayce Lynn Consignments

Thank you for bringing your concerns to our attentionHowever, some of the details of your concerns are not accurately reflectedThe vehicle was inspected by our body shop, the damage to your vehicle was extensive to the point the frame is damagedThe frame was collapsed in two places and repairs that were done by another repair facility did not meet [redacted] specificationsYour statement that Chapman Scottsdale Autoplex had your manufacture warranty voided is incorrectNo dealership has the authority to void a customer's manufacture warranty that is performed strictly by the manufactureThe fact that you had an appointment with the factory representative for the [redacted] region and decided to not be present at the designated time was a major deciding factor in the manufacture restricting the warrantyChapman had nothing to do with the decision made by [redacted] to restrict your warrantyAs we have relayed to you on numerous phone conve rsations, the manufacture is requesting the vehicle be returned to the factory specificationsOnce completed the factory will inspect the vehicle at that time and make a determination regarding the possibility of reinstating the warrantyUntil such time these items have been performed, the warranty will remain restrictedAs we have previously indicated, we are happy to as ist you in scheduling an appointment to get the vehicle inspected once you have had the necessary repairs completed We look forward to hearing from you to schedule an appointment with the factory representative.Sincerely, [redacted] General Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Thank you for getting back to us but some how you are getting incorrect informationAfter we took the vehicle back from Chapman, we had a full inspection done by one of [redacted] insurance adjusters, and we also had a second opinion inspection by a certified mechanic/body shop in [redacted] ***There is no extensive frame damage, the frame is not collapsing and does not need to be replacedThe appointment you speak of that we had with you never existed, we never set an appointment with the factory representative nor did they ever call us to make oneThe only people we have been dealing with are the service providers, who are [redacted] and [redacted] the managerPer manufacturer and legal warranty restrictions only apply to a total loss vehicle or salvaged title, our vehicle never had a total loss or salvaged titleAs you state that you had relayed to us numerous phone conversations that the manufacture is requiring the vehicle to return to factory specifications is INCORRECTWe have recorded conversations with [redacted] customer service stating that the only people that can lift the restriction is the dealership that originally bought the vehicle toWe also asked on several occasions for a written detailed notice why there was a restriction on the vehicle and everyone refused to send it to usI never knew the vehicle warranty was voided until I tried bringing it back to Chapman Dodge on July 16th, after the repairs were done by ***On July 17th, I received a phone call from [redacted] stating that the factory warranty was voidedWe spent hours on the phone with [redacted] and they are telling us the restriction was put on by the dealer and can only be removed by the dealerWhat has been done is against the law and regulations, we are in total disgust with [redacted] and Chapman Dodge at this pointBottom Line is this vehicle has 100,mile warranty on it and the only way it can be restricted/voided is due to a total loss or salvaged title which this vehicle does not haveChapman Dodge and [redacted] are breaking the law due to Bad Faith and Lies Warranty We are now seeking legal advice for further actions Regards, [redacted]

I need to reopen complaint ID # [redacted] , because Chapman Scottsdale Autoplex did not pay me the $ that they owe meOn the letter 01/19/General Sales Manager, Scott H [redacted] promises that he will be happy to reimburse the full amount of $

Jasmine- Jamie will get a check processed and mailed out-thanks Tim M***General ManagerChapman Scottsdale Autoplex [redacted] Faxtimm***@chapmanchoice.com

Hello.Currently the issue is NOT resolved at all I have left multiple phone/voice mail messages for the business contact, Scott H [redacted] , since 16FEB (messages) and I have only spoken to the business contact the one day, FEB As it stands on that date, he wants me to drive to their dealership with my documentation and discuss everything there I do not have a vehicle that I am able to drive, and advised them that I will try to secure transportation However I have just contacted the business again, letting them know we need to get this resolved immediately whether I am able to come there in person or not, which should not interfere with the resolutionI spoke to the Sales Manager - Scott H [redacted] that I am unable to come there and that I wanted this resolved this week, and I sent him copies of the scanned documentation, the same scanned documentation that I sent via email to Jasmine KHill who is the investigator on this complaint He said he would review the documents and get back with me I did get a "read receipt" at 1246pm from him in my email for the scanned documentation this all took place the 28FEB.Since the 28FEB I have not had any communication with Scott H***, or anyone from the business.Thank you, [redacted]

Please find attached our response. Please let me know if you have any further questions or concerns. Best regards, Jamie P***Customer Relations DirectorChapman Scottsdale Autoplex

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Douglas W***

Please find attached our response. Sincerely, Jamie Pa***Customer Relations DirectorChapman Scottsdale Autoplex

** *** *** ** *** *** *** *** *** *** ** *** *** ***
** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I DROPPED OFF THE RADIO AT THE DEALER AND AS LONG AS THEY REIMBURSE ME THE FULL AMOUNT OF $ ,( JUST TO CLARIFY THAT THE DEALER HAD PROMISE A $UNIT AND I HAVE PURCHASED ONE FOR THE AMOUNT OF $) THIS RESOLUTION WOULD BE SATISFACTORY TO ME AND I WILL CONSIDER THIS COMPLAINT RESOLVED. THANK YOU VERY MUCH FOR ALL YOUR HELP, GREATLY APPRECIATED

Once again, as previously stated, *** information is incorrectThe manufacture is the only one who can restrict a warranty the dealership has nothing to do with this process.*** case number *** is for this client and the Revdex.com is more than welcome to discuss the case with them at ###-###-#### to verify the information we have provided*** did speak with *** *** on 7/22/at 7:58p.m*** who is the case worker at that time advised *** *** had restricted his warranty and once the vehicle was inspected by the District Manager pending the vehicle being returned to factory specifications the warranty could be reinstated at the District Manager's discretionThe case states that the *** representative has advised *** *** the vehicle simply needs to be inspected.Should you have any further questions or concerns please feel free to give me a call.Sincerely, *** ***General Manager

Please find attached our response. Should you have any further questions please give me a call. Jamie P***Customer Relations DirectorChapman Scottsdale Autoplex

Thank you for bringing your concerns to our attention. However, some of the details of your concerns are not accurately reflected. The vehicle was inspected by our body shop, the damage to your vehicle was extensive to the point the frame is damaged. The frame was collapsed in two places and repairs...

that were done by another repair facility did not meet [redacted] specifications. Your statement that Chapman Scottsdale Autoplex had your manufacture warranty voided is incorrect. No dealership has the authority to void a customer's manufacture warranty that is performed strictly by the manufacture. The fact that you had an appointment with the  factory representative for the [redacted] region and decided to not be present at the designated time was a major deciding factor in the manufacture restricting the warranty. Chapman had nothing to do with the decision made by [redacted] to restrict your warranty. As we have relayed to you on numerous phone conve rsations, the manufacture is requesting the vehicle be returned to the factory specifications. Once completed the factory will inspect the vehicle at that time and make a determination regarding the possibility of reinstating the warranty. Until such time these items have been performed, the warranty will remain restricted. As we have previously indicated, we are happy to as ist you in scheduling an appointment to get the vehicle inspected once you have had the necessary repairs completed . We look forward to hearing from you to schedule an appointment with the factory representative.Sincerely, [redacted]General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Thank you for getting back to us but some how you are getting incorrect information. After we took the vehicle back from Chapman, we had a full inspection done by one of [redacted] insurance adjusters, and we also had a second opinion inspection by a certified mechanic/body shop in [redacted]. There is no extensive frame damage, the frame is not collapsing and does not need to be replaced. The appointment you speak of that we had with you never existed, we never set an appointment with the factory representative nor did they ever call us to make one. The only people we have been dealing with are the service providers, who are [redacted] and [redacted] the manager. Per manufacturer and legal warranty restrictions only apply to a total loss vehicle or salvaged title, our vehicle never had a total loss or salvaged title. As you state that you had relayed to us numerous phone conversations that the manufacture is requiring the vehicle to return to factory specifications is INCORRECT. We have recorded conversations with [redacted] customer service stating that the only people that can lift the restriction is the dealership that originally bought the vehicle to. We also asked on several occasions for a written detailed notice why there was a restriction on the vehicle and everyone refused to send it to us. I never knew the vehicle warranty was voided until I tried bringing it back to Chapman Dodge on July 16th, after the repairs were done by [redacted]. On July 17th, I received a phone call from [redacted] stating that the factory warranty was voided. We spent 6 hours on the phone with [redacted] and they are telling us the restriction was put on by the dealer and can only be removed by the dealer. What has been done is against the law and regulations, we are in total disgust with [redacted] and Chapman Dodge at this point. Bottom Line is this vehicle has 100,000 mile warranty on it and the only way it can be restricted/voided is due to a total loss or salvaged title which this vehicle does not have. Chapman Dodge and [redacted] are breaking the law due to Bad Faith and Lies Warranty.  We are now seeking legal advice for further actions.
Regards,
[redacted]

Hello.Currently the issue is NOT resolved at all.  I have left multiple phone/voice mail messages for the business contact, Scott H[redacted], since 16FEB (4 messages) and I have only spoken to the business contact the one day, 22 FEB.  As it stands on that date, he wants me to...

drive to their dealership with my documentation and discuss everything there.  I do not have a vehicle that I am able to drive, and advised them that I will try to secure transportation.  However I have just contacted the business again, letting them know we need to get this resolved immediately whether I am able to come there in person or not, which should not interfere with the resolution. I spoke to the Sales Manager - Scott H[redacted] that I am unable to come there and that I wanted this resolved this week, and I sent him copies of the scanned documentation, the same scanned documentation that I sent via email to Jasmine K. Hill who is the investigator on this complaint.   He said he would review the documents and get back with me.  I did get a "read receipt" at 1246pm from him in my email for the scanned documentation this all took place the 28FEB.Since the 28FEB I have not had any communication with Scott H[redacted], or anyone from the business.Thank you,[redacted]

Jasmine- Jamie will get a check processed and mailed out-thanks  Tim M[redacted]General ManagerChapman Scottsdale Autoplex[redacted]
[redacted] Faxtimm[redacted]@chapmanchoice.com

The response from Chapman Hyundai is a miss-representation of the reality. My service adviser NEVER accepted to have my window tint replaced at no charge to me, thus my complaint. My Tyson W[redacted] after my emails of September 05, 2015 and more recent from October 29, 2015, even if I explicitly...

asked for it, never responded to my request to have my window tint fixed at no cost to me. In the answer from the dealer to my Revdex.com complaint, there is still no explicit acknowledgment this repair would be performed free of charge as per my original purchase agreement. As long as this is to be the case, my complaint will remain and I will ask for a full refund, either through the Revdex.com or further legal litigation.Best regards[redacted]

I need to reopen complaint ID # [redacted], because Chapman Scottsdale Autoplex did not pay me the $ 1053.00 that they owe me. On the letter 01/19/2017 General Sales Manager, Scott H[redacted] promises that he will be happy to reimburse the full amount of  $1053.00 .