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Grayguns Inc

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Please find answers below:
1.  $9.95 is our standard ship rate to cover handling and shipping which is pretty standard in the industry.
2.  Item was listed as in stock when customer ordered.  We find that at the time product that was slotted for retail sale was sent to our major...

customer for production use.  A definite error on our part.  Customer should have been communicated with.
3.  Item showing permanently delayed is beyond our control as that had to do with the United States Postal Service.  We are not sure as to why that occurred.
4.  Tracking shows customer received parcel at ship to location on June 6th.  We shipped customer product within a week and a half - longer than usual given our normal 3 business days due to product availability error.  We then had the Memorial Holiday weekend which may have extended ship time and also delays upon the USPS system.  
We are a very busy shop working to manage all customer contacts.  We invite customers to contact us via email as well as phone.  We ask that customers give us 3 business days to respond.  We apologize if the customer was not attended to as expected and will do whatever needs to be done to make things right.  We can offer to reimburse shipping if this would satisfy the complaint.

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Address: PO Box 501, Fossil, Oregon, United States, 97830-0501


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